Top 3686 Customer experience manager Jobs in Independence, Mo

Senior Lead MitigationTechinician
Sage Restoration —Lenexa, KS
- From $25 an hour
- Weekends as needed
- Management
- Office
- Residential
- Health insurance
- Paid time off
Quick Apply
7d
General Manager - Electrical Background Required
C.M. Mose & Son —Pleasant Valley, MO
- Full-time
- 5 years
- Office
- Residential
- Paid training
- Health savings account
Quick Apply
13d
Licensed Assistant Portfolio Manager
Atlas Real Estate - Kansas City —Kansas City, MO
- $49,500 - $82,250 a year
- Weekends as needed
- Background check
- Spanish
- English
- Paid parental leave
- Health insurance
Quick Apply
Hospice RN Case Manager
John Knox Village —Lee's Summit, MO
- Weekends as needed
- Microsoft Word
- Background check
- Nursing
Quick Apply
Assistant Property Manager - Multifamily
VMM —Lenexa, KS
- $20 - $23 an hour
- Weekends as needed
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Jewelry Store Manager
Noble House LTD —Overland Park, KS
- From $25 an hour
- Full-time
- Background check
- Mid-level
- 3 years
- Employee discount
- Flexible schedule
Quick Apply
HVAC Service & Operations Manager
Style Crest Enterprises Inc —Kansas City, KS
- Full-time
- Microsoft Outlook
- 5 years
- Computer literacy
- AD&D insurance
- Paid holidays
Quick Apply
Collision Center Manager
Heartland Chevrolet —Liberty, MO
- $70,000 - $165,000 a year
- Weekends as needed
- 5 years
- High school diploma or GED
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
1d
Safety Manager
Vance Brothers —Kansas City, MO
- $90,000 - $100,000 a year
- Weekends as needed
- Microsoft Outlook
- Management
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Looking for a Part Time Assistant Community Manager | Leasing & Marketing Specialist
Hawk-Eyed Management, LLC —Kansas City, MO
- $19 - $23 an hour
- Part-time
- US work authorization
- In-person
- Communication skills
- 401(k)
- Paid time off
Quick Apply
6d
HVAC Service Manager
Polestar Plumbing Heating & Cooling —Overland Park, KS
- $115,000 - $160,000 a year
- Management
- Residential
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
3d
KidStrong General Manager
KidStrong Kansas —Olathe, KS
- $40,000 - $50,000 a year
- Weekends as needed
- Background check
- CPR Certification
- Management
- Health insurance
- Paid time off
Quick Apply
Launch a Market, Lead a Team | $75,000–$90,000+ | Kansas City
Right Hand Rhino —Independence, MO
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2d
Shift Manager - Metcalf
Andy's Frozen Custard —Overland Park, KS
- From $17 an hour
- Weekends as needed
- 18 years or older
- Casual dining restaurant
- Sales
- Paid training
- Health insurance
Quick Apply
Store Manager - Soma
Soma —Leawood, KS
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
Production Manager
Foundation King —Independence, MO
- $50,000 - $65,000 a year
- Full-time
- Construction site
- Mid-level
- Residential
- Paid time off
Quick Apply
3d
Junior Account Manager
Blue Sparrow Lawn & Landscape —Excelsior Springs, MO
- $22 - $25 an hour
- Full-time
- Bilingual
- Background check
- Spanish
- Paid time off
- 401(k) matching
Quick Apply
Manager, Maintenance
Premium Waters —Riverside, MO
- Full-time
- Customer service
- 5 years
- Word processing
- Wellness program
- Disability insurance
Quick Apply
Project Manager / Superintendent
Avital Homes / Avital Properties Group —Overland Park, KS
- From $70,000 a year
- Full-time
- Construction site
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Equipment Service Shop Manager
Foley Equipment —Kansas City, MO
- Heavy equipment operation
- Mid-level
- Team management
- Paid time off
- Parental leave

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customer experience manager jobs near independence, mo

Senior Lead MitigationTechinician

Sage Restoration
Lenexa, KS

Quick Apply

Job Details

Full-time
From $25 an hour
7 days ago

Benefits

Health insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Fire restoration
Driver's License
Xactimate
IICRC Certification
Demolition

Full Job Description

Restoration Position Summary

This position is responsible for overseeing emergency restoration projects involving water damage, fire

and smoke damage, and mold remediation from initial assessment through completion. This position

coordinates customers, insurance professionals, technicians, subcontractors, and vendors while

ensuring projects are completed safely, efficiently, on schedule, and within budget.

Senior lead technician serves as the primary point of contact for assigned projects and is accountable

for customer satisfaction, accurate documentation, project financial performance, and quality of work.

Key Responsibilities

Respond to and manage residential and commercial water, fire, smoke, and mold

losses.

Inspect affected properties, identify damage, and establish the appropriate scope of work.

Coordinate emergency mitigation, drying, demolition, contents handling, cleaning, remediation, and

related restoration activities.

Create and review estimates using Xactimate or similar estimating software.

Maintain accurate job documentation, including photographs, moisture readings, drying logs, work

authorizations, notes, invoices, and supporting documentation.

Communicate regularly with property owners, insurance adjusters, agents, property managers, and

other stakeholders.

Schedule and supervise technicians, subcontractors, vendors, equipment, and materials.

Monitor job progress and ensure projects remain on schedule.

Track project costs, labor, materials, equipment, subcontractors, and overall job profitability.

Prepare supplements and change orders when additional damage or required work is

identified.

Ensure technicians and subcontractors follow approved scopes, company standards, and safety

requirements.

Conduct job-site inspections and quality-control checks.

Address customer concerns and resolve project issues professionally and promptly.

Coordinate with reconstruction teams when repairs are required after mitigation or remediation.

Maintain compliance with applicable IICRC standards, OSHA requirements, and local regulations.

Participate in an emergency/on-call rotation when required.

Complete project documentation and obtain customer approval/sign-off before closing jobs.

Qualifications

Experience in restoration, construction, mitigation, insurance claims, or project management

preferred.

Knowledge of water mitigation, structural drying, fire/smoke restoration, and mold remediation.

Experience with Xactimate or similar estimating software preferred.

Strong organizational and project-management skills.

Strong customer-service and communication

skills.

Ability to manage multiple active projects simultaneously.

Ability to communicate effectively with homeowners, commercial clients, insurance adjusters,

technicians, and subcontractors.

Understanding of job costing, budgets, margins, and project

profitability.

Valid driver's license and ability to travel to job sites.

Ability to respond effectively in emergency and time-sensitive situations.

Preferred Certifications

IICRC Water Restoration Technician (WRT)

IICRC Applied Structural Drying (ASD)

IICRC Fire and Smoke Restoration Technician (FSRT)

Applied Microbial Remediation Technician (AMRT)

OSHA safety training

Performance Expectations

Success in this position is measured by customer satisfaction, response time, project cycle time,

documentation accuracy, estimate accuracy, job profitability, collections, quality of work, safety

performance, and successful project completion.

Work Environment

This position combines office-based project management with frequent field work at residential and

commercial properties. Projects may involve water-damaged structures, fire and smoke damage, mold

contaminated environments, demolition activities, construction areas, and emergency-loss conditions.

Evening, weekend, or after-hours availability may occasionally be required due to the emergency nature of

the restoration industry.

Pay: From $25.00 per hour

Benefits:

Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in independence, mo

Senior Lead MitigationTechinician

General Manager - Electrical Background Required

Licensed Assistant Portfolio Manager

Hospice RN Case Manager

Assistant Property Manager - Multifamily

Jewelry Store Manager

HVAC Service & Operations Manager

Collision Center Manager

Safety Manager

Looking for a Part Time Assistant Community Manager | Leasing & Marketing Specialist

HVAC Service Manager

KidStrong General Manager

Launch a Market, Lead a Team | $75,000–$90,000+ | Kansas City

Shift Manager - Metcalf

Store Manager - Soma

Production Manager

Junior Account Manager

Manager, Maintenance

Project Manager / Superintendent

Equipment Service Shop Manager

I want to receive the latest job alert for customer experience manager in independence, mo

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