Top 1693 Customer experience agent Jobs in Indiana

Operations Manager
General Dynamics Information Technology —Indiana
- $97,968 - $132,250 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid time off
- 401(k) matching
Customer Success Agent - Call Center Representative
Freedom Mortgage —Indianapolis, IN
- Full-time
- Remote
- High school diploma or GED
- Communication skills
- Entry level
14d
Sales Producer - Insurance Agent
Blevins Insurance —Lafayette, IN
- $45,000 - $150,000 a year
- Full-time
- 5 years
- Office
- US work authorization
- Paid time off
- Life insurance
Quick Apply
Escrow Officer
Title Alliance —Greenwood, IN
- $55,000 - $57,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Elevator Technician
Kings III Emergency Communications —Indianapolis, IN
- $43 - $50 an hour
- Full-time
- Background check
- Clean driving record
- Mechanic experience
- Health savings account
- Paid holidays
Sales Representative
Genius Tech Solutions —South Bend, IN
- $48,500 - $100,000 a year
- 8 hour shift
- Background check
- Sales
- Marketing
- Health insurance
- Dental insurance
Quick Apply
7d
Farm Lines Underwriter II
Indiana Farmers Insurance —Indianapolis, IN
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- 2 years
- Free parking
- Disability insurance
Licensed Title Agent / Closer
Maronda Homes Inc. —Indianapolis, IN
- $55,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Excellerate Plant Manager
Faith Technologies Inc. —Pittsboro, IN
- Full-time
- 7 years
- ERP systems
- Master's degree
Personal Insurance Agent
Ray Skillman Auto Group —Indianapolis, IN
- $55,000 - $100,000 a year
- Urgently hiring
- Background check
- Sales
- Customer service
- Disability insurance
- Health insurance
Quick Apply
Accounting Clerk/Operator
D PATRICK INC —Evansville, IN
- Overtime
- Dealership
- Computer literacy
- Basic math
Quick Apply
Owner Operator Truck Driver
Ace Doran —Noblesville, IN
- From $200,000 a year
- Full-time
- Owner-operator
- Pass drug screening
- Mid-level
- Passenger ride along program
- Pet rider program
Quick Apply
Owner Operator Truck Driver
Ace Doran —Evansville, IN
- From $200,000 a year
- Full-time
- Owner-operator
- Pass drug screening
- Mid-level
- Passenger ride along program
- Pet rider program
Quick Apply
AT&T Agent
Tracell Acquisitions —Fishers, IN
- $700 - $1,350 a week
- Full-time
- Residential
- Communication skills
- Entry level
Quick Apply
7d
Owner Operator Truck Driver
Ace Doran —Anderson, IN
- From $200,000 a year
- Full-time
- Owner-operator
- Pass drug screening
- Mid-level
- Passenger ride along program
- Pet rider program
Quick Apply
Front Desk Agent
Quality Inn & Conference Center —Logansport, IN
- From $10 an hour
- Part-time
- Hotel
- High school diploma or GED
- Computer skills
- Employee discount
Quick Apply
Director of Purchasing
Gulf Stream Coach, Inc. —Nappanee, IN
- Email
- Background check
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
7d
Full Time Leasing Associate - Legends at Wildcat Creek Apartments
Sheehan Property Management —Kokomo, IN
- $15.50 - $17.00 an hour
- Full-time
- Sales
- Office
- Microsoft Office
- Health savings account
- Disability insurance
Quick Apply
14d
Surety Underwriting Assistant - Insurance
Fortira Inc —Indianapolis, IN
- $25 - $27 an hour
- Contract
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
Quick Apply
Strategic Insurance Producer
AFC —Carmel, IN
- $90,000 - $100,000 a year
- Remote
- 7 years
- Finance
- Analysis skills
- Paid parental leave
- Health savings account

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customer experience agent jobs near indiana

Operations Manager

General Dynamics Information Technology -
Indiana

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Job Details

Full-time
$97,968 - $132,250 a year

Benefits

Internal mobility program
Paid time off
401(k) matching

Qualifications

Jira
Affordable Care Act (ACA)
Project reporting
AI use case identification
Microsoft Excel
Microsoft Outlook
Software product demonstrations
Managing teams in a customer support role
Team leadership
Coaching
Presentations for conferences or internal meetings
CMS
Performance Reporting
Metrics Reporting
Performance management
Team development
Salesforce Cloud
Machine intelligence
Bachelor's degree
Health insurance knowledge
Confluence
Mentoring
Data interpretation
Microsoft Teams
SharePoint
Software development
Digital project management boards
Management reporting
Medicaid
Technical skills instruction

Full Job Description

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an Operations Manager joining our team remotely to support the Centers for Medicare and Medicaid Services (CMS). Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As an Operations Manager supporting CMS, you will be trusted to manage project budgets, hours, and tasks for operations team members, manage work assignments to project and contract scope, and build and maintain client trust. In this client-facing role, a typical day will include:

Identify and implement AI solutions into inquiry response and call center operations, to streamline operations and implement efficiencies.
Run a call center operations toll free number.
Providing guidance, work leadership, and mentoring to a remote team of Healthcare Business Administrators and Training professionals who respond to policy and programmatic questions about the Affordable Care Act (ACA).
Lead, mentor, and manage a team of Inquiry Response agents/Customer Service Representatives.
Work with client leadership daily on open issues, cases, and overall mailbox trends
Proofread responses to ensure consistency with internal standards.
Attending or facilitating client meetings to identify business needs and provide recommendations for approaches to solving challenges with operations techniques.
Coach the team on errors and hold them accountable when standards are not met.
Review trends and complaint data to identify patterns and opportunities for improvement.
Ensure the team delivers empathetic, accurate, policy-aligned support across all channels (phone, email).Collaborate with cross functional teams to document inquiry responses for ongoing regulatory changes that affect in-person assisters and health care consumers with a high degree of organization and attention to detail.
Review other team member’s inquiry responses for quality and accuracy of response, format, and grammar.
Participate in client meetings and document notes in a clear and concise manner.
Analyze training needs and clearly define work products needed for all applicable team roles.
Create internal and external training materials including: desk guides, quick reference guides, job aids, SOPs, and KBAs.
Collaborating with other program teams to ensure consistency in customer service approaches and to operational needs, including: prompt responses to customer inquiries and requests, project scope and schedule management, client satisfaction management, process improvements, training and other skill enhancement needs, standards, and helpdesk solutions.
Communicate complex policy information clearly and in a well-organized manner.
Providing updates to project schedules and reporting on milestones, project progress, and other operational metrics.
Completing User Acceptance Testing (UAT) and coordinating signoff from business owners after UAT.

REQUIRED QUALIFICATIONS:

Bachelor’s degree and 5+ years of relevant full-time work experience managing a call center and operation inbox's.
Experience implementing AI solutions into call center functions.
Experience working with the Centers for Medicare and Medicaid Services and working knowledge of the Affordable Care Act and/or related issues
Experience leading and managing a team, mentoring and providing performance management, and delegating work assignments.
Experience working in a Salesforce software application development environment
Excellent written and oral communication skills with demonstrated presentation and public speaking skills.
Sound analytic, problem solving, customer service, and qualitative skills.
Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
Proficient using MS products, including MS Word, MS PowerPoint, and MS Excel
Experience tracking deliverables and metrics, and presenting results to customers and senior leadership.
Experience providing demonstrations, virtual trainings, and responding to process questions.
Experience using JIRA, SharePoint, Teams, and Confluence
Candidate must be able to obtain T4 Public Trust clearance.
Candidate must have resided in the U.S. three out of the last five years.

PREFERRED QUALIFICATIONS:

AWS Cloud/FedRamp experience
Excellent knowledge of industry best practices, trends, and difficulties and how AI can streamline the team.
Excellent oral and written communication skills, with an ability to communicate complex technical topics to management and non-technical audiences
Excellent analytical skills, including the ability to integrate information from multiple sources
Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority
Works well as a team member in a fast-paced and often time-sensitive environment
Strong interpersonal skills to collaborate with customers and internal cross-functional teams
Self-motivated and well organized with strict attention to detail
Superior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences
Ability to understand and manage customer expectations
Ability to prioritize and work on multiple projects at the same time
Excellent analytical skills, including the ability to integrate information from multiple sources
Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities.
Support: An internal mobility team focused on helping you achieve your career goals.
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
Community: Award-winning culture of innovation and a military-friendly workplace.

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Salary and Benefit Information

The likely salary range for this position is $97,968 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

customer experience agent jobs in indiana

Operations Manager

Customer Success Agent - Call Center Representative

Sales Producer - Insurance Agent

Escrow Officer

Elevator Technician

Sales Representative

Farm Lines Underwriter II

Licensed Title Agent / Closer

Excellerate Plant Manager

Personal Insurance Agent

Accounting Clerk/Operator

Owner Operator Truck Driver

Owner Operator Truck Driver

AT&T Agent

Owner Operator Truck Driver

Front Desk Agent

Director of Purchasing

Full Time Leasing Associate - Legends at Wildcat Creek Apartments

Surety Underwriting Assistant - Insurance

Strategic Insurance Producer

I want to receive the latest job alert for customer experience agent in indiana

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