Top 4738 Program support manager Jobs in Indiana

Operations Manager
General Dynamics Information Technology —Indiana
- $97,968 - $132,250 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid time off
- 401(k) matching
14d
Strategic Program Manager
General Dynamics Information Technology —Indiana
- $129,813 - $172,500 a year
- 5 years
- Office
- Master's degree
- Paid time off
- 401(k) matching
Land Surveying Manager
Farnsworth Group —Indianapolis, IN
- Online Application
- Microsoft Word
- Clean driving record
- Computer literacy
- Health savings account
- Disability insurance
Quick Apply
Assistant Deputy Program Manager
Russell Technical Consulting Services, LLC —Crane, IN
- Full-time
- Background check
- Microsoft Outlook
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
3d
Payroll Supervisor
D-A Lubricant Company —Lebanon, IN
- Up to $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Regional Territory Manager –Ohio Valley (Southwest)
Online Marketing —Indianapolis, IN
- From $85,000 a year
- Full-time
- Up to 50% travel
- Sales
- 5 years
- Disability insurance
- Health insurance
Quick Apply
14d
Reliability Lead
The Hershey Company —Bluffton, IN
- Extended hours
- Bachelor of Science
- Engineering
- Office
Production Manager - 3rd Shift
DeKALB Molded Plastics —Butler, IN
- $65,000 - $85,000 a year
- Overtime
- 6 years
- Engineering
- ERP systems
- Health savings account
- Health insurance
Quick Apply
Lead Electrical Technician
Mission Mechanical —Indianapolis, IN
- $30 - $40 an hour
- 8 hour shift
- Construction site
- Ability to walk for extended periods
- 5 years
- Health savings account
- Health insurance
Quick Apply
Project Leader
ThyssenKrupp —Fishers, IN
- Customer service
- Engineering
- 3 years
- Paid holidays
- Disability insurance
Product Manager - Personal Lines
Indiana Farmers Insurance —Indianapolis, IN
- Full-time
- Hybrid work
- 7 years
- Marketing
- Finance
- Free parking
- Disability insurance
Nursing Services Manager - $5000 sign on/retention bonus
Dungarvin —New Castle, IN
- $71,335.76 a year
- Full-time
- Nursing
- RN License
- Writing skills
- Paid training
- Mileage reimbursement
Quick Apply
Project Manager Indiana
cGMPnow —Indianapolis, IN
- $150,000 - $200,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Construction site
- Customer service
- Profit sharing
- Paid training
Terminal Operational Supervisor
KC Logistics, Inc. —Princeton, IN
- Weekends as needed
- Inventory management
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
1d
Manager - Account Management
Hamilton Exhibits —Indianapolis, IN
- $90,000 - $125,000 a year
- Overtime
- Mid-level
- 3 years
- Mentoring
- Health savings account
- Health insurance
Quick Apply
Shop Manager
PMG, Inc. —Noblesville, IN
- $40,000 - $50,000 a year
- Full-time
- Management
- Mid-level
- Budgeting
- Health insurance
- Dental insurance
Quick Apply
Clinical Services Manager (MCS)
DAVITA —Indianapolis, IN
- Weekends as needed
- CPR Certification
- Nursing
- RN License
- Health insurance
- Dental insurance
RN Case Manager- (10,000 Bonus)
VNA Hospice of NWI —Valparaiso, IN
- $70,000 - $75,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Mileage reimbursement
- Paid holidays
Quick Apply
Clinical Manager (RN) Perioperative Services
Orthoindy —Greenwood, IN
- Full-time
- Nursing
- Surgery
- RN License
Materials Manager
DeKALB Molded Plastics —Butler, IN
- From $75,000 a year
- Extended hours
- 5 years
- DOT physical examination
- ERP systems
- Health savings account
- Health insurance
Quick Apply

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program support manager jobs near indiana

Operations Manager

General Dynamics Information Technology -
Indiana

Apply Now

Job Details

Full-time
$97,968 - $132,250 a year
14 days ago

Benefits

Internal mobility program
Paid time off
401(k) matching

Qualifications

Jira
Affordable Care Act (ACA)
Project reporting
AI use case identification
Microsoft Excel
Microsoft Outlook
Software product demonstrations
Managing teams in a customer support role
Team leadership
Coaching
Presentations for conferences or internal meetings
CMS
Performance Reporting
Metrics Reporting
Performance management
Team development
Salesforce Cloud
Machine intelligence
Bachelor's degree
Health insurance knowledge
Confluence
Mentoring
Data interpretation
Microsoft Teams
SharePoint
Software development
Digital project management boards
Management reporting
Medicaid
Technical skills instruction

Full Job Description

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an Operations Manager joining our team remotely to support the Centers for Medicare and Medicaid Services (CMS). Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As an Operations Manager supporting CMS, you will be trusted to manage project budgets, hours, and tasks for operations team members, manage work assignments to project and contract scope, and build and maintain client trust. In this client-facing role, a typical day will include:

Identify and implement AI solutions into inquiry response and call center operations, to streamline operations and implement efficiencies.
Run a call center operations toll free number.
Providing guidance, work leadership, and mentoring to a remote team of Healthcare Business Administrators and Training professionals who respond to policy and programmatic questions about the Affordable Care Act (ACA).
Lead, mentor, and manage a team of Inquiry Response agents/Customer Service Representatives.
Work with client leadership daily on open issues, cases, and overall mailbox trends
Proofread responses to ensure consistency with internal standards.
Attending or facilitating client meetings to identify business needs and provide recommendations for approaches to solving challenges with operations techniques.
Coach the team on errors and hold them accountable when standards are not met.
Review trends and complaint data to identify patterns and opportunities for improvement.
Ensure the team delivers empathetic, accurate, policy-aligned support across all channels (phone, email).Collaborate with cross functional teams to document inquiry responses for ongoing regulatory changes that affect in-person assisters and health care consumers with a high degree of organization and attention to detail.
Review other team member’s inquiry responses for quality and accuracy of response, format, and grammar.
Participate in client meetings and document notes in a clear and concise manner.
Analyze training needs and clearly define work products needed for all applicable team roles.
Create internal and external training materials including: desk guides, quick reference guides, job aids, SOPs, and KBAs.
Collaborating with other program teams to ensure consistency in customer service approaches and to operational needs, including: prompt responses to customer inquiries and requests, project scope and schedule management, client satisfaction management, process improvements, training and other skill enhancement needs, standards, and helpdesk solutions.
Communicate complex policy information clearly and in a well-organized manner.
Providing updates to project schedules and reporting on milestones, project progress, and other operational metrics.
Completing User Acceptance Testing (UAT) and coordinating signoff from business owners after UAT.

REQUIRED QUALIFICATIONS:

Bachelor’s degree and 5+ years of relevant full-time work experience managing a call center and operation inbox's.
Experience implementing AI solutions into call center functions.
Experience working with the Centers for Medicare and Medicaid Services and working knowledge of the Affordable Care Act and/or related issues
Experience leading and managing a team, mentoring and providing performance management, and delegating work assignments.
Experience working in a Salesforce software application development environment
Excellent written and oral communication skills with demonstrated presentation and public speaking skills.
Sound analytic, problem solving, customer service, and qualitative skills.
Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
Proficient using MS products, including MS Word, MS PowerPoint, and MS Excel
Experience tracking deliverables and metrics, and presenting results to customers and senior leadership.
Experience providing demonstrations, virtual trainings, and responding to process questions.
Experience using JIRA, SharePoint, Teams, and Confluence
Candidate must be able to obtain T4 Public Trust clearance.
Candidate must have resided in the U.S. three out of the last five years.

PREFERRED QUALIFICATIONS:

AWS Cloud/FedRamp experience
Excellent knowledge of industry best practices, trends, and difficulties and how AI can streamline the team.
Excellent oral and written communication skills, with an ability to communicate complex technical topics to management and non-technical audiences
Excellent analytical skills, including the ability to integrate information from multiple sources
Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority
Works well as a team member in a fast-paced and often time-sensitive environment
Strong interpersonal skills to collaborate with customers and internal cross-functional teams
Self-motivated and well organized with strict attention to detail
Superior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences
Ability to understand and manage customer expectations
Ability to prioritize and work on multiple projects at the same time
Excellent analytical skills, including the ability to integrate information from multiple sources
Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities.
Support: An internal mobility team focused on helping you achieve your career goals.
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.
Community: Award-winning culture of innovation and a military-friendly workplace.

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

Work Requirements

Years of Experience

5 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Salary and Benefit Information

The likely salary range for this position is $97,968 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

program support manager jobs in indiana

Operations Manager

Strategic Program Manager

Land Surveying Manager

Assistant Deputy Program Manager

Payroll Supervisor

Regional Territory Manager –Ohio Valley (Southwest)

Reliability Lead

Production Manager - 3rd Shift

Lead Electrical Technician

Project Leader

Product Manager - Personal Lines

Nursing Services Manager - $5000 sign on/retention bonus

Project Manager Indiana

Terminal Operational Supervisor

Manager - Account Management

Shop Manager

Clinical Services Manager (MCS)

RN Case Manager- (10,000 Bonus)

Clinical Manager (RN) Perioperative Services

Materials Manager

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