Top 1717 Support professional Jobs in Ionia, Mi

Customer Education Lead
Right Rope —Saranac, MI
- $40,000 - $75,000 a year
- Full-time
- Background check
- Pass drug screening
- No experience needed
- Health savings account
- Paid holidays
Quick Apply
6d
Administrative Professional
Hungerford —Grand Rapids, MI
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
8d
Order Entry - CSR
Elwood Professional —Grand Rapids, MI
- $45,000 a year
- Online Application
- Basic math
- In-person
- Manufacturing
Quick Apply
7d
Customer Service Representative - Entry Level - Portland, MI
Emily Smith Farmers Insurance —Portland, MI
- $40,000 - $60,000 a year
- Full-time
- No experience needed
- Organizational skills
- In-person
- Paid time off
- On-the-job training
Quick Apply
Customer Support Specialist
Ludus —Ada, MI
- From $25 an hour
- Full-time
- Hybrid work
- Office
- In-person
- 2 years
- Profit sharing
- Health insurance
Administrative Assistant
Lakeside Real Estate Services —Ada, MI
- From $25 an hour
- Full-time
- Background check
- Office
- Administrative experience
- Paid time off
- Retirement plan
Quick Apply
3d
Customer Experience Rep
Duravent Group —Grand Rapids, MI
- Full-time
- Remote
- Oracle
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
6d
Executive Office Assistant
Cascade Charter Township —Grand Rapids, MI
- $25.03 - $36.31 an hour
- Full-time
- 18 years or older
- Computer literacy
- Writing skills
- Health savings account
- Health insurance
Quick Apply
9d
Donation and Backroom Attendant, Part-time
Goodwill of Greater Grand Rapids —Ionia, MI
- $13.73 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- Ability to lift 50 pounds
- Tuition reimbursement
Quick Apply
Executive Assistant I
Amway —Ada, MI
- $24.34 - $30.06 an hour
- Microsoft Excel
- Microsoft Outlook
- Research
11d
Events Coordinator
Hungerford —Grand Rapids, MI
- Full-time
- 5 years
- Organizational skills
- Senior level
- Paid holidays
- Health insurance
Manufacturing Customer Service Office Support Coordinator
ETM Enterprises —Grand Ledge, MI
- $20 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Health savings account
- Health insurance
Quick Apply
Behavior Assistant with Team PBS in Michigan
Positive Behavior Supports Corporation —Orleans, MI
- $22.20 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Experience working with children
- Travel reimbursement
- Paid training
CUSTOMER SERVICE ASSOCIATE
Robroy —Belding, MI
- ERP systems
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Direct Support Professional - Prairie Creek Home
Listening Ear Crisis Center —Ionia, MI
- $17.13 an hour
- 8 hour shift
- 18 years or older
- Clean driving record
- Current TB test
Customer Service Associate I
Dollar Tree —Ionia, MI
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Car Wash Attendant 714
WhiteWater Express Car Wash —Ionia, MI
- $13 - $17 an hour
- Weekends as needed
- Hospitality
- 18 years or older
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Administrative Assistant- Grand Rapids
Bekins, Inc. —Grand Rapids, MI
- From $20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid holidays
- Disability insurance
ASD AEC Health Care Aide
Ionia County ISD —Ionia, MI
- $19.98 - $29.29 an hour
- Online Application
- Classroom
- High school diploma or GED
- Entry level
Quick Apply
Employee Relations Specialist
Hope Network —Grand Rapids, MI
- Monday to Friday
- Hybrid work
- HIPAA
- Employment & labor law
- Mid-level
- Paid training
- Health insurance
Quick Apply

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Customer Education Lead

Right Rope -
Saranac, MI

Quick Apply

Job Details

Full-time
$40,000 - $75,000 a year
6 days ago

Benefits

Health savings account
Paid holidays
Health insurance
401(k)
Flexible spending account
Paid time off
401(k) matching
Employee discount

Qualifications

Live chat
English
Organizational skills
Typing
Account management
Grammar Experience
Time management

Full Job Description

Customer Education Lead

Right Rope is a fast-growing company, passionate about making and selling the highest quality rope in the world. We want to provide our customers with a world-class online experience so they are empowered to confidently choose the right products for their diverse applications. The overall mission for the Customer Education Lead is to shift from individual customer service to proactively building a scalable educational experience. This will allow customers to intuitively self-serve to answer their questions, meet their needs, and automate routine support requests. This will improve customer confidence in finding and purchasing the right rope for their unique situation, and streamline the customer journey to create a better overall experience.

About You

You genuinely care for people and are passionate about empowering others through education. You are professional and polite, with positive and assertive written and verbal communication skills. You are willing to go above and beyond to help people, but also won’t allow yourself to be disrespected in the process. You actively listen to the needs of others and seek to understand their pain points, goals, and objectives. You can think quickly and creatively about how to solve problems and achieve the best results. You are organized and efficient and can handle multiple open-ended tasks and prioritize several competing responsibilities simultaneously. You are consistent and reliable in solving problems and maintaining appropriate follow-through, earning the trust of customers and teammates. You have a growth mindset and want to build and scale customer education to make a big impact on the business.

Responsibilities

This position will begin by managing the daily needs of customers as they reach out by phone, email and chat to:

Discuss and get helpful advice about project and product selection needs
Place orders, change orders, fix incorrect orders, look up orders, etc
Coordinate communication between customers and production and fulfillment staff
Track packages, troubleshoot transit and carrier issues, file claims, etc
Help facilitate and coordinate critical expedited shipments
Process returns, refunds, exchanges, etc
Process tax exemptions, set up business accounts, process purchase orders, etc
Manage invoicing, pricing, billing, reporting and other financial data as needed
Solve minor platform and website updates including descriptions, pricing, errors, etc
Other opportunities if needed, and time allows

While managing the day-to-day and moment-to-moment customer needs, you will be using what you learn about gaps and friction points in our customer journey to preemptively solve problems at scale. You will work on automating workflows to address common questions and reduce the amount of time it takes for a customer to gain knowledge and confidence. For a person with a growth mindset and the needed skills, there are opportunities to grow into additional responsibilities such as:

Expanding the customer education department for future business objectives
Hiring, training and managing teammates as needed
Helping to build and scale our Learning Center of all rope knowledge
Making helpful video content to improve customer experience
Participating in future website design/development, SEO, SEM, CRO, UI/UX, etc
Implementing technology initiatives
Higher levels of leadership and management

Schedule

Full-time, in-person 40 hours / week 7:30 a.m. - 4:00 p.m. is ideal, but part-time and flexible schedules may be available.

Compensation

Full-Time: $40k - $75k+ depending on your skills, performance and contribution to business growth.

Benefits

Paid Time Off (accrual basis, begin accrual upon start-date)
401k with company match (after 90 days)
Wellness Stipend or YMCA membership discount (after 90 days)
Paid Holidays (after 1 week orientation, for full-time only)
Health Insurance & Health Savings Account (full-time only, after 90 days)

Qualifications

High integrity, dependability, time management and organization skills
Excellent written and verbal communication skills, including grammar, spelling and proper punctuation (without supervisor oversight) with appropriate style and layout based on the purpose and audience.
Positive, assertive, customer service skills
Works well in an environment with several competing priorities
Growth mindset, coachable and adaptable
Able to make sound decisions based on principles in nuanced situations
Able to document step-by-step processes and build internal and external facing support resources
Able to touch-type quickly and accurately
Preferred, customer service or instructional facilitation / educator experience

Job Type: Full-time

Pay: $40,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Employee discount
Flexible spending account
Health insurance
Paid time off

Shift:

Day shift

Application Question(s):

Are you willing to undergo a background check, in accordance with local law / regulations?
Are you willing to take a drug test, in accordance with local law / regulations?

Language:

English (Required)

Ability to Commute:

Saranac, MI 48881 (Required)

Work Location: In person

Quick Apply

Refine Your Search

support professional jobs in ionia, mi

Customer Education Lead

Administrative Professional

Order Entry - CSR

Customer Service Representative - Entry Level - Portland, MI

Customer Support Specialist

Administrative Assistant

Customer Experience Rep

Executive Office Assistant

Donation and Backroom Attendant, Part-time

Executive Assistant I

Events Coordinator

Manufacturing Customer Service Office Support Coordinator

Behavior Assistant with Team PBS in Michigan

CUSTOMER SERVICE ASSOCIATE

Direct Support Professional - Prairie Creek Home

Customer Service Associate I

Car Wash Attendant 714

Administrative Assistant- Grand Rapids

ASD AEC Health Care Aide

Employee Relations Specialist

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