Top 4031 Customer experience manager Jobs in Iowa

Customer Success Manager
Mom's Meals —Ankeny, IA
- $102,000 - $119,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Client Services Manager (Remote)
Businessolver —West Des Moines, IA
- $79,000 - $107,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Quality control
Pharmacy Manager
GRX Holdings, LLC dba Medicap Pharmacy —Greenfield, IA
- Full-time
- Research
- Recruiting
- Senior level
Extrusion Manager
Iowa Aluminum Inc —Albia, IA
- Full-time
- 5 years
- Mentoring
- In-person
- Relocation assistance
- Health insurance
Quick Apply
Assistant Manager
Kwik Trip —Calmar, IA
- From $49,000 a year
- Full-time
- Merchandising
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Assistant Manager
Kwik Trip —Decorah, IA
- From $49,000 a year
- Full-time
- Merchandising
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Die Shop Manager
Iowa Aluminum Inc —Albia, IA
- Full-time
- Mid-level
- Mentoring
- US work authorization
- Relocation assistance
- Health insurance
Quick Apply
Tax Manager / General Manager / CPA (or Enrolled Agent) + equity
Second Wind Partners —Cedar Rapids, IA
- $90,000 - $125,000 a year
- Full-time
- CPA
- Research
- Office
- Paid time off
- Flexible schedule
Quick Apply
7d
General Sales Manager
Spencer Media Group —Spencer, IA
- Full-time
- Organizational skills
- Computer skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
10d
Operations Manager- Pharmacy Cleanrooms
On-Site Clean —Des Moines, IA
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Spanish
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
9d
Maintenance Manager
Transco Rail Services —Oelwein, IA
- $85,000 - $105,000 a year
- Extended hours
- 5 years
- Engineering
- Office
- Paid holidays
- Disability insurance
Quick Apply
Retail Manager
Creative Dining Services —Orange City, IA
- $55,000 - $65,000 a year
- ServSafe
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
10d
Meat Cutter/Manager
Randys Neighborhood Market —Osage, IA
- $20 - $25 an hour
- Full-time
- Basic math
- Mid-level
- In-person
- Paid training
- Health insurance
Quick Apply
4d
Inside Sales Manager – Golf Cars & Rental Programs
Miller And Sons Golf Cars —Britt, IA
- $50,000 - $70,000 a year
- Full-time
- Sales
- Dealership
- Merchandising
- Health savings account
- Health insurance
Quick Apply
Territory Sales Manager - HVAC
Gustave A Larson Company —Mason City, IA
- $65,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- 401(k)
- Paid time off
Quick Apply
Maintenance Manager
Simmons Pet Food Inc —Dubuque, IA
- Microsoft Word
- Ability to lift 50 pounds
- Human resources
Quick Apply
Quality Manager
Plastics Unlimited —Preston, IA
- Full-time
- Office
- Bachelor's degree
- In-person
- Health insurance
- Dental insurance
Quick Apply
Food Safety and Quality Assurance Manager
Pete and Gerrys Organics LLC —Kalona, IA
- Extended hours
- Bachelor of Science
- 3 years
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Outside Sales and Service Territory Manager
Medart —Iowa
- From $67,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Mileage reimbursement
Quick Apply
1d
Lead Millwright
Mid-States Millwright & Builders —Nevada, IA
- $28 - $32 an hour
- Full-time
- Clean driving record
- Construction site
- ERP systems
- Profit sharing
- Health savings account
Quick Apply
5d

I want to receive the latest job alert for customer experience manager in iowa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience manager jobs near iowa

Customer Success Manager

Mom's Meals -
Ankeny, IA

Quick Apply

Job Details

Full-time
$102,000 - $119,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer communication
Customer relationship building
Project management lifecycle
Conflict management
Sales management systems proficiency
CRM system proficiency
Account management

Full Job Description

The Customer Success Manager (CSM) is responsible for building strong client relationships, driving customer satisfaction, improving retention, and ensuring clients achieve maximum value from the company’s products and services. The CSM serves as a trusted advisor and primary point of contact for assigned customers throughout the customer lifecycle.

This role requires strong communication skills, strategic thinking, problem-solving abilities, and a customer-first mindset.

Salary range: $102,000-119,000 plus 10% bonus

Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first 1-3 days for orientation.

Benefits

Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.

Benefits include:

PTO, holiday pay and holiday of choice

401(k) match

Life insurance

Short-term disability

Health, dental and vision insurance

Maternity/paternity leave

Health savings account (HSA)

Flex spending accounts (FSA) – health and dependent

Position Responsibilities may include, but not limited to

Build and maintain strong, long-term relationships with customers
Serve as a primary point of contact for assigned accounts
Conduct operational check-ins, business process reviews, and drive escalated issues to resolution
Develop a deep understanding of customer goals, challenges, and operational needs

Monitor customer health metrics and proactively address risks
Identify opportunities to improve customer satisfaction and retention
Reduce customer churn through proactive engagement and issue resolution

Manage implementation of new and incremental services for aligned clients
Ensure smooth transitions to ongoing support teams
Help customers understand best practices and operational workflows

Act as an escalation point for customer concerns and service issues
Collaborate with internal departments to resolve customer challenges quickly and effectively (i.e. analyze issues, identify root cause, work across teams, provide hands-on-keyboard support as needed, and consult/manage relationship with clients throughout the resolution process)
Advocate internally for customer needs and process improvements

Maintain accurate customer records and engagement activity within CRM systems
Track and report on customer success metrics, risks, and opportunities
Prepare customer status updates and executive summaries as needed
Occasional travel may be required for customer meetings or company events

Required Skills and Experience

Bachelor’s degree (or equivalent experience) in Business, Communications, Healthcare Administration, Marketing, or related field preferred
3+ years’ experience in customer success, account management, client services, or related roles
Strong relationship-building, communication, and presentation skills
Excellent organizational and project management abilities
Ability to manage multiple priorities in a fast-paced environment
Experience using CRM platforms such as Salesforce, HubSpot, or similar systems
Strong problem-solving, systems process, business process, and conflict-resolution skills
Strong skills in strategic thinking, adaptability and resilience
Data-driven decision making ability

Preferred Skills and Experience

Experience in healthcare, technology, or service-based industries
Experience supporting enterprise or high-value clients
Knowledge of customer success KPIs and retention strategies
Experience working cross-functionally with sales, operations, and implementation teams

Physical Requirements

Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

customer experience manager jobs in iowa

Customer Success Manager

Client Services Manager (Remote)

Pharmacy Manager

Extrusion Manager

Assistant Manager

Assistant Manager

Die Shop Manager

Tax Manager / General Manager / CPA (or Enrolled Agent) + equity

General Sales Manager

Operations Manager- Pharmacy Cleanrooms

Maintenance Manager

Retail Manager

Meat Cutter/Manager

Inside Sales Manager – Golf Cars & Rental Programs

Territory Sales Manager - HVAC

Maintenance Manager

Quality Manager

Food Safety and Quality Assurance Manager

Outside Sales and Service Territory Manager

Lead Millwright

I want to receive the latest job alert for customer experience manager in iowa

Related Searches

Explore jobs in more locations

Position Responsibilities may include, but not limited to

Required Skills and Experience

Preferred Skills and Experience

Physical Requirements

Job Seeker Tools

Employer Tools

Browse

Stay Connected