MISSION STATEMENT
The mission of the Boys & Girls Clubs of Central Orange Coast is to ensure every child has mentors and champions in life.
ORGANIZATION STRUCTURE AND INTERFACES
Position Reports To: Director of Innovation
Direct Reports: None
Primary Interfaces: Club Leadership, Site Staff, Innovation Team, Operations Team, Technology Support Provider, Strategic Partners, Vendors, Volunteers, and Community Partners
FLSA Status: Non-Exempt
Hours: Part-time; schedule established based on organizational and program needs
POSITION SUMMARY
The Innovation Coordinator serves as an operational partner within the Innovation Department and is responsible for coordinating the systems, resources, technology, documentation, and logistics that enable high-quality innovation initiatives across Boys & Girls Clubs of Central Orange Coast.
Working closely with the Director of Innovation, Club leadership, internal departments, and external partners, this role ensures innovation projects are organized, properly resourced, and consistently implemented. The Innovation Coordinator supports Spark Spaces and other strategic initiatives by maintaining project plans, coordinating technology and equipment, organizing implementation resources, and supporting effective communication and follow-through.
Success is measured not only by the completion of assigned tasks, but by the Coordinator's ability to build reliable systems, protect and optimize organizational investments, anticipate operational needs, and help transform innovative ideas into engaging learning experiences for youth.
CORE COMPETENCIES
Project Coordination
Organizes timelines, deliverables, meetings, resources, and follow-up activities to support successful implementation.
Accountability
Demonstrates ownership, follows through on commitments, maintains accurate records, and communicates concerns promptly.
Organization & Planning
Creates structure, prioritizes effectively, and manages multiple projects and operational details with strong attention to detail.
Communication
Communicates clearly, professionally, and proactively with staff, partners, vendors, and organizational leadership.
Collaboration & Relationship Building
Builds trust and works effectively across departments, Club sites, technology providers, vendors, and external partners.
Technology & Resource Management
Coordinates technology, equipment, instructional materials, and inventory systems to ensure resources are available, maintained, and used effectively.
Innovation & Continuous Improvement
Approaches work with curiosity, adaptability, and a commitment to strengthening systems and implementation practices.
Customer Service
Provides responsive, solutions-oriented support that helps staff and partners successfully deliver member-facing experiences.
COMMITMENT TO SAFETY
- Contribute to an environment of safety through the learning, implementation, and monitoring of all safety-related best practices, policies, and procedures.
- Promote accountability to safety through consistent observation, adherence to all safety rules and practices, and proactive communication among members, parents, peers, and leadership.
- Obtain and maintain Mandated Reporter training and complete annual Child Abuse Prevention training.
- Complete required training and participate in all Emergency Preparedness protocols, including drills and communication practices.
DISCLAIMER: The Boys & Girls Clubs of Central Orange Coast requires a 4-point background check for all employees before hire and during employment that includes social security verification, local comprehensive criminal history search, national comprehensive criminal history search, and sex offender registry search. Per the organization's Screening & Onboarding Policy, a person is ineligible to obtain employment with the Boys & Girls Clubs of Central Orange Coast if such person has been convicted of any misdemeanor against children or any felony consisting of murder, child abuse, domestic violence, abduction or human trafficking, rape or sexual assault, arson, weapons, physical assault or battery, or drug possession (use or distribution) in the last five years.
INNOVATION IMPLEMENTATION & PROJECT COORDINATION
- Coordinate innovation initiatives under the direction of the Director of Innovation, including Spark Spaces and other strategic innovation efforts.
- Maintain implementation plans, timelines, workplans, task lists, and project tracking systems.
- Coordinate meetings, communications, documentation, and follow-up activities.
- Monitor implementation progress, track commitments, and identify operational support needs.
- Support collaboration among Club staff, internal departments, external strategic partners, and vendors.
- Prepare status updates and organize information needed for decision-making.
- Escalate risks, delays, resource needs, and implementation concerns promptly.
OPERATIONS, RESOURCE MANAGEMENT & TEAM SUPPORT
- Maintain and coordinate a centralized management system for innovation technology, equipment, instructional resources, and supplies.
- Coordinate the deployment, availability, inventory tracking, and utilization of innovation resources across Club sites and partner locations.
- Serve as the primary liaison with the organization's technology support provider regarding innovation-related technology requests, equipment status, and implementation priorities.
- Coordinate technology support requests, monitor ticket status, and communicate updates affecting member-facing technology.
- Monitor resource availability and identify maintenance, replacement, purchasing, and replenishment needs.
- Coordinate purchasing, vendor communication, calendars, meeting logistics, and departmental operational support.
- Prepare innovation spaces, technology, equipment, and materials for trainings, demonstrations, pilots, partner visits, and community engagement events.
- Maintain organized storage and ensure innovation resources are secured, accessible, and ready for use.
DOCUMENTATION & KNOWLEDGE MANAGEMENT
- Develop and maintain implementation guides, templates, toolkits, checklists, and supporting resources.
- Prepare, format, organize, and maintain training materials and digital learning resources for organizational learning platforms and staff development channels.
- Maintain project documentation, standard operating procedures, implementation records, and organizational knowledge.
- Organize digital resources, project files, shared drives, and document version control.
- Support the development of presentations, communication materials, training resources, and implementation documentation.
- Ensure documents and resources are accurate, current, accessible, and aligned with organizational standards.
- Document recurring processes to support consistency, continuity, and knowledge transfer.
PILOT SUPPORT & CONTINUOUS IMPROVEMENT
- Coordinate logistics for pilot implementation and new innovation efforts.
- Collect, organize, and summarize implementation feedback from staff, youth-facing teams, partners, and stakeholders.
- Assist in documenting lessons learned, outcomes, challenges, and recommendations for continuous improvement.
- Support project closeout activities and the transition of successful pilots into broader organizational implementation.
- Identify opportunities to improve workflows, resource systems, communication practices, and implementation tools.
- Support evaluation activities by organizing participation, implementation, and resource utilization information.
- Apply lessons learned to strengthen future projects and support scalable implementation.
CROSS-FUNCTIONAL & PARTNER SUPPORT
- Provide responsive operational support to Club teams implementing innovation initiatives.
- Build positive working relationships with site leaders, staff, strategic partners, vendors, and technology providers.
- Coordinate partner visits, demonstrations, meetings, and implementation activities.
- Represent the Innovation Department professionally during internal and external interactions.
- Communicate expectations, updates, and resource information clearly and consistently.
- Support a collaborative, solutions-oriented approach to implementation challenges.
REQUIRED SKILLS & QUALIFICATIONS
- Relevant education, training, or professional experience in education, nonprofit operations, business, project coordination, technology support, or a related field preferred.
- Minimum of two years of experience supporting projects, programs, operations, or organizational initiatives.
- Experience working in a nonprofit, education, youth development, or community-serving organization preferred.
- Strong organizational, project coordination, and time-management skills.
- Excellent written, verbal, and interpersonal communication skills.
- Demonstrated ability to manage multiple priorities while maintaining strong attention to detail.
- Ability to organize information, maintain accurate records, and coordinate multiple projects simultaneously.
- Proficiency with Microsoft Office 365 and cloud-based collaboration tools.
- Experience creating professional documents, presentations, implementation guides, or resource materials preferred.
- Comfort learning and utilizing technology systems to support organizational operations.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Must report suspected child abuse in accordance with California law.
- Must be authorized to work in the United States.
- CPR and First Aid Certification preferred or facilitated upon hire.
- Valid TB clearance in accordance with organizational requirements.
PROFESSIONAL MINDSET
- Mission-driven and youth-centered.
- Organized, dependable, and attentive to detail.
- Leads with accountability, professionalism, and integrity.
- Takes initiative and anticipates operational needs.
- Solutions-oriented and adaptable.
- Collaborative, responsive, and relationship-focused.
- Embraces innovation, organizational learning, and continuous improvement.
- Committed to protecting organizational resources and supporting high-quality youth experiences.
KEY SUCCESS INDICATORS
A successful Innovation Coordinator:
- Maintains organized, reliable, and accessible innovation systems and resources.
- Coordinates project activities, deadlines, meetings, and follow-up accurately and on time.
- Ensures technology, equipment, instructional materials, and supplies are available and ready for implementation.
- Maintains accurate inventory, project documentation, and operational records.
- Develops clear, useful implementation tools, guides, presentations, and training resources.
- Provides timely communication and responsive support to Club teams, partners, vendors, and technology providers.
- Supports successful pilots and helps transition effective initiatives into broader implementation.
- Identifies risks and operational needs early and communicates them appropriately.
- Builds strong working relationships across departments and partner organizations.
- Protects, prolongs, and optimizes organizational investments in innovation resources.
- Contributes to consistent, engaging, and high-quality learning experiences for youth.
PHYSICAL REQUIREMENTS
This position may require the ability to sit, stand, walk, bend, reach, lift, carry, push, or pull objects up to 50 pounds. The role may also require transporting, setting up, and organizing technology, equipment, supplies, and instructional materials at Club sites and partner locations.
DISCLAIMER
This document reflects the general nature and level of work expected for this position and is not intended to be a comprehensive list of all responsibilities. Duties, priorities, schedules, and assignments may change based on organizational needs.
