Customer Service Representative I
WESTERN GROWERS ASSURANCE TRUST —Irvine, CA
- $35,288.33 - $45,874.31 a year
- Full-time
- Remote
- Spanish
- Data analysis skills
- HIPAA
Quick Apply
11d
Customer Service Representative I
WESTERN GROWERS GROUP —Irvine, CA
- $35,288.32 - $45,874.31 a year
- Full-time
- Remote
- Spanish
- Data analysis skills
- HIPAA
Quick Apply
Temporary Front Office Services Representative
University of California, Irvine —Irvine, CA
- $25.45 - $36.05 an hour
- Temporary
- Background check
- HIPAA
- English
- Paid holidays
- Health insurance
3d
Board Certified Behavior Analyst
Beach Kids Therapy Center —San Clemente, CA
- $40 - $55 an hour
- 8 hour shift
- Computer literacy
- Writing skills
- HIPAA
- Paid training
- Health insurance
Quick Apply
Director of Development
Braille Institute of America —Anaheim, CA
- $110,000 - $125,000 a year
- Online Application
- Writing skills
- Office
- Driver's License
- Opportunities for advancement
Quick Apply
Inside Sales Representative
BEST CHEER STONE INC. —Anaheim, CA
- $22 - $25 an hour
- Full-time
- Spanish
- Office
- Warehouse
- Health insurance
- Dental insurance
Quick Apply
13h
Russian Speaking Call Center Representative
Celebrating Life Community Health Center —Mission Viejo, CA
- $24 - $25 an hour
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
3d
Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Insurance Sales Agent
Steve Ferraro Jr - State Farm —Newport Beach, CA
- $18 - $25 an hour
- Full-time
- Spanish
- Office
- US work authorization
- Paid training
- Paid time off
Quick Apply
14d
Debt Relief/Debt Collections Customer Service Representative
Relintex —Irvine, CA
- $23 - $27 an hour
- Full-time
- Background check
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Cabinet Sales Representative – Showroom + Outside Sales
Square Cabinetry —Santa Fe Springs, CA
- $20 - $35 an hour
- Part-time
- Spanish
- Computer literacy
- English
- Paid training
- Mileage reimbursement
Quick Apply
Specialist – Independent Channel & Regional Customer Development
Orange Circle Studio —Irvine, CA
- $55,000 - $62,000 a year
- Email
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
21h
Insurance-Experienced CSR-Office-Customer Service Representative
CIF Insurance Agency —Huntington Beach, CA
- $25 - $28 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- COVID-19 protective measures
- Health insurance
Quick Apply
Closer/ Overnight Kennel Attendant -Closer 1:30pm- 10pm/ Overnight 10pm-7am
Bark Collective —Costa Mesa, CA
- $17 - $19 an hour
- Part-time
- Clean driving record
- Customer service
- English
- Health insurance
- 401(k)
Quick Apply
Customer Account Representative
Aviation Equipment Processing —Costa Mesa, CA
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Outside Sales Representative — In-Home Water Quality
Nuvia Water Technologies —Orange County, CA
- $75,000 - $180,000 a year
- Weekends as needed
- Background check
- Mid-level
- Driver's License
- Travel reimbursement
- Paid training
Quick Apply
2d
Business Development Center (BDC) Representative
Tustin Toyota —Tustin, CA
- $17 - $20 an hour
- Full-time
- Bilingual
- Background check
- Sales
- Wellness program
- Paid holidays
Quick Apply
11d
Human Resources and Payroll Coordinator
Orange Circle Studio —Irvine, CA
- $26 - $30 an hour
- Overtime
- Spanish
- Microsoft Excel
- OSHA
- Paid holidays
- Disability insurance
Quick Apply
Enrollment Representative
Champion Health Plan —Long Beach, CA
- From $23 an hour
- Overtime
- Background check
- Spanish
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
IN-OFFICE Customer Service Agent Representative
Riman Inc —Irvine, CA
- $47,000 - $50,000 a year
- Full-time
- Computer skills
- In-person
- 1 year
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Representative I

WESTERN GROWERS ASSURANCE TRUST -
Irvine, CA

Quick Apply

Job Details

Full-time
$35,288.33 - $45,874.31 a year
11 days ago

Qualifications

English
Research
Negotiation

Full Job Description

Job Description Summary

Under the direction of the Supervisor, Customer Service, this position is responsible for meeting KPIs while responding to general customer inquiries regarding insurance benefits, provider contracts, reimbursement programs, eligibility, and claims from members, providers and employers in a confidential, professional, and ethical manner. The incumbent will also research and analyze data to address standard operational challenges and issues within the Customer Service department.

Duties And Responsibilities

Customer Advocate

Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, reimbursement programs, eligibility, and claims in a confidential, professional, and ethical manner.
Analyze problems and provide information/solutions.
Research and resolve aged Customer Service open calls within company standards.
Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information with proficiency and skills.
Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Be accountable when you uncover an issue or trend by helping to assess and report its impact, making improvements, and course-correcting along the way.
Follow quality guidelines to provide exceptional customer support and ensure scores meet or exceed expectations.

Call Center Support

Accurately document database activity and customer interaction for tracking and analysis to identify trends and address operational and service issues.
Research and analyze data to address standard operational challenges and customer service issues.
Provide customers with requested information, including difficult and upset customers.
Meet or exceed all department and performance service metrics.
Communicate with the appropriate departments and identify service issues.
Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses.

Other

Maintain regular attendance per employee handbook guidelines.
Utilize all capabilities to satisfy one mission — to enhance the competitiveness and profitability of our members. Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Be willing to adjust efforts to ensure that work and attitude are helpful to others, be self-accountable, create a positive impact, and be diligent in delivering results.
Maintain internet speed of 40 MB download and 10 MB upload and router with wired Ethernet.
Maintain a HIPAA-compliant workstation and utilize appropriate security techniques to ensure HIPAA-required protection of all confidential/protected client data.
Maintain and service safety equipment (e.g., smoke detector, fire extinguisher, first aid kit).
All other duties as assigned.

Physical demands/Work Environment

The physical demands and work environment described here represent those that an employee must meet to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others. The employee frequently is required to move around the office. The employee is often required to use tools, objects, and controls. This noise level in the work environment is usually moderate.

Qualifications

High School diploma or GED and/or one (1) to three (3) years of experience in customer service within a call center environment, preferred.
Knowledge of Health Benefits and eligibility preferred.
Good communication and telephone skills with a very clear and concise speaking voice.
Proficient written communication skills with the ability to learn new software and navigate multiple systems at once.
Moderate keyboarding skills including proficiency with database management.
Proficient organizational and time management skills.
Adaptive in constantly changing environment.
Skilled in researching and resolving standard technical issues or client problems as they arise.
Good judgement, negotiation abilities and capacity to work with minimal supervision.
Capable to learn and understand company’s end-user software programs.
Ability to meet or exceed departmental service metrics.
Fluent in English (oral and written) required. Bilingual in Spanish preferred.
Internet access provided by a cable or fiber provider with 40 MB download and 10 MB upload speeds.
Home router with wired Ethernet (wireless connections and hotspots are not permitted).
A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.)
A functioning smoke detector, fire extinguisher, and first aid kit on site.

Quick Apply

Refine Your Search

office representative jobs in irvine, ca

Customer Service Representative I

Customer Service Representative I

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Director of Development

Inside Sales Representative

Russian Speaking Call Center Representative

Member Service Representative

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Customer Account Representative

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Enrollment Representative

IN-OFFICE Customer Service Agent Representative

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