The Company and The Resort
Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests.
The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. The resort has been a cherished resort for generations and has recently undergone a number of renovations and enhancements that are helping the resort in repositioning the brand and overall experience. The resort features 70 luxurious accommodations, tennis and pickleball courts, full-service spa, an 18-hole golf course, a functioning farm, Maker’s Space (artistic activities), its own large marina, and two cherished restaurants including Salt & Meadow Restaurant. As the resort has evolved, it is becoming more widely recognized for its elite programming, culinary experiences, and its commitment to environmental stewardship in addition to world-class service.
Job Summary
The Marina Attendant is responsible for the daily working operations of the marina complex, including physical labor, guest services, clerical procedures, and reporting. The Marina Attendant is also responsible for providing guest services that meet Forbes Standards of service.
Essential Functions and Responsibilities
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Regular and Reliable Attendance is an essential function of this role.
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Provide excellent, Forbes-based customer service.
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Provide guests with property orientation, including available services.
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Deliver welcome amenities for arriving Marina guests.
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Assist guests with docking vessels, including tying lines and connecting utilities.
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Provide instructions for use of all marina watercraft.
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Assist guests in the usage of marina watercraft, including launch and recovery.
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Provide trash removal services for guests.
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Provide ice and package delivery, luggage assistance, and ground transportation to guests.
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Operate company vehicles with and without guests.
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Facilitate fuel sales.
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Perform vessel maintenance on all Tides Inn vessels.
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Answer the phone and communicate appropriately by VHF radio.
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Perform required steps to open and close the Marina.
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Assist with other duties or assignments as required by Marina Manager or Marina Supervisor, Coordinator, or Captain.
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Serve as ground crew for arriving seaplanes as required by pilots.
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Exemplify the Tides Inn Mission and Values.
Core Competencies
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Individual Contributor Role: Candidates must have the ability to effectively communicate in English (both verbally and in writing), solve problems independently with minimal supervision, remain professional when dealing with guests, and be able to (or willing to learn to) operate small vessels, golf carts, and paddlecraft.
Qualifications
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Ability to communicate in English verbally and in writing is required
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Ability to operate a marine radio system is preferred
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Basic computer skills are required
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Excellent line handling abilities are required
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CPR/1st Aid certification is preferred
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VA Boaters License is preferred
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Previous experience in guest service/marina environment preferred
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Knowledge of marine terminology and equipment is preferred
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Self-starting attitude and willingness to learn and retain knowledge necessary for daily work schedule is required
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Valid driver’s license / pass a DMV insurance check is required
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High school diploma or equivalent preferred
Physical Requirements
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Work Environment: outdoor
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Equipment Used: computer, phone, power vessel, golf cart, POS, hand cart
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Sitting: 5%
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Standing: 45%
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Walking/Bending: 50%
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Lifting: up to 50 pounds
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Vision: computer, navigation of property, safety, vehicle operation
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Hearing: phone, interaction with guests, safety, vehicle operation
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Travel Expectations: No travel is required for this role
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Driving Requirements: golf cart, transportation of others (motor vehicle record monitoring may be required)
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Manual dexterity on uneven surfaces and in inclement weather
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Working outside in extreme conditions
NOTE TO APPLICANTS: As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays, to ensure an exceptional guest experience.
We offer a comprehensive benefits package for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more. Our total rewards package is built to help you thrive both personally and professionally.
The Tides Inn is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.
