Top 38 Training and development specialist Jobs in Jacksonville, Fl

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Training Support Specialist
Borland Groover —Jacksonville, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Heavy lifting
- Profit sharing
- Paid holidays
Quick Apply
Training Specialist
Fortegra —Jacksonville, FL
- Microsoft Excel
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
9d
Associate, Learning & Development (Training)- Full-Time- Jacksonville, FL
CareSpot Urgent Care —Jacksonville, FL
- Full-time
- Mid-level
- Analysis skills
- Travel
Quick Apply
Education and Training Director
Eckerd Connects —Jacksonville, FL
- $79,668 a year
- Clean driving record
- Pass drug screening
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Field Assessor and Trainer
Hotel Management and Consulting —Jacksonville, FL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Learning & Development Specialist
Brooks Rehabilitation —Jacksonville, FL
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Paid time off
- Employee discount
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Training Instructor I (Branch Operations)
Navy Federal Credit Union —Jacksonville, FL
- $22.55 - $28.18 an hour
- Weekends as needed
- Classroom
- Word processing
- Mid-level
3d
Associate Learning & Development Trainer, Associate Learning & Development
Amazon.com Services LLC —Jacksonville, FL
- $24 - $25 an hour
- Full-time
- Classroom
- CDL A
- Mid-level
- Employee assistance program
- 401(k) matching
Education and Develop Analyst
Nemours —Jacksonville, FL
- Full-time
- Customer service
- 5 years
- High school diploma or GED
4d
Workday/UKG Technology Enablement & Training Specialist, IS Business Systems, Hybrid On-site, Baptist Medical Center
Baptist Health System, Inc. —Jacksonville, FL
- Full-time
- Hybrid work
- Customer service
- Mid-level
- High school diploma or GED
Quick Apply
Learning & Development Specialist II
KLS MARTIN LP —Jacksonville, FL
- Full-time
- Writing skills
- Public speaking
- Mid-level
Driver Development Specialist
U.S. Xpress —Jacksonville, FL
- $22.73 - $28.42 an hour
- Monday to Friday
- Classroom
- Microsoft Outlook
- CDL A
- Profit sharing
- Paid parental leave
Quick Apply
Education/Training Specialist III
University of Florida —Jacksonville, FL
- $70,000 - $75,000 a year
- Full-time
- Background check
- Working with individuals with developmental disabilities
- 6 years
8d
Implementation Specialist (UKG Ready required)
Payroll Office of America, LLC —Jacksonville, FL
- $28 - $40 an hour
- Full-time
- Mid-level
- 3 years
- Business development
- Paid holidays
- Health insurance
Quick Apply
26-27 K-8 Learning Specialist (ESE)
KIPP Jacksonville Public Schools —Jacksonville, FL
- From $50,000 a year
- Online Application
- Background check
- School experience
- Classroom
- 403(b) matching
- Disability insurance
Quick Apply
Automotive Technical Training Specialist
JM Family Enterprises —Jacksonville, FL
- Full-time
- Classroom
- Microsoft Outlook
- Dealership
Adult Day Training Program Coordinator
R&R Loving Hands, Inc. —Jacksonville, FL
- $17 an hour
- Urgently hiring
- Background check
- CPR Certification
- Management
- Paid holidays
- Health insurance
Quick Apply
3d
Instructional Systems Designer
Crew Training Internation —Jacksonville, FL
- Part-time
- Microsoft Outlook
- Military
- Mid-level
26-27 High School Learning Specialist (ESE)
KIPP Jacksonville Public Schools —Jacksonville, FL
- $50,000 a year
- Online Application
- Background check
- School experience
- Classroom
- 403(b) matching
- Disability insurance
Quick Apply
Sr. Workday/UKG Technology Enablement & Training Specialist, IS Business Systems, On-site Hybrid, Baptist Medical Center
Baptist Health System, Inc. —Jacksonville, FL
- Full-time
- Hospital
- High school diploma or GED
- Bachelor's degree
Quick Apply

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Training Support Specialist

Borland Groover -
Jacksonville, FL

Quick Apply

Job Details

Full-time

Benefits

Profit sharing
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Uniform allowance
Employee assistance program
Vision insurance
Volunteer time off
Life insurance

Qualifications

High school diploma or GED

Full Job Description

POSITION TITLE: TRAINING SUPPORT SPECIALIST

Borland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves in delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover and find your values aligning with ours, apply to join our team!

POSITION SUMMARY

The Patient Support Specialist is the first point of contact for Patient Support Representatives that need assistance when scheduling appointments and answering requests from existing patients. They improve our quality results by becoming Subject Matter Experts (SMEs) on existing process, procedures, and technology in PSS and recommend improvements. The must provide excellent customer service by using empathy, active listening, and communication skills to accommodate our patient’s needs. They will provide support to all new hires through the training process and will monitor the floor for questions. They are required to assist on the phones and other duties as assigned by leadership when required.

ESSENTIAL JOB FUNCTIONS

Facilitate and deliver new hire onboarding and training programs, ensuring employees gain proficiency in scheduling, registration, insurance verification, call handling, and patient support workflows.
Support and manage the nesting program by monitoring performance, providing real-time coaching, and assisting new hires as they transition from training to production.
Conduct one-on-one and group coaching sessions to reinforce learning, improve performance, and address identified skill gaps.
Partner with the Quality & Training Manager and Operations Manager to identify training opportunities through quality assurance evaluations, performance trends, and operational feedback.
Develop, update, and maintain training materials, job aids, SOPs, reference guides, and learning resources to support employee development.
Perform quality monitoring activities, including call reviews, calibration participation, and analysis of quality trends to improve employee performance and customer experience.
Deliver refresher training and ongoing education initiatives to ensure staff remain knowledgeable of workflow changes, system updates, and organizational policies.
Track, document, and report on training progress, nesting outcomes, coaching activities, quality performance, and employee readiness for production.
Serve as a subject matter expert on departmental systems, workflows, policies, and procedures while providing ongoing support to employees and leadership.
Collaborate with Operations, Quality, Team Leads, Clinical Departments, Human Resources, and Information Technology to support workforce development, process improvements, and organizational training initiatives.
Performs other related duties as assigned.

GENERAL QUALIFICATIONS

Proficient in Canva for creating engaging training presentations, job aids, visual learning materials, and communication resources.
Skilled in utilizing Microsoft Copilot, Claude AI, and other AI-powered tools to develop training content, streamline workflows, enhance productivity, and support operational initiatives.
Advanced proficiency in the Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, and Teams for training delivery, reporting, data analysis, and collaboration.
Ability to design, develop, and maintain effective training curricula, SOPs, reference guides, and performance support materials.
Strong analytical skills with the ability to interpret training, nesting, and quality performance data and provide actionable recommendations.
Excellent facilitation, presentation, coaching, and communication skills, with the ability to engage learners in classroom, virtual, and one-on-one settings.
Demonstrated ability to adapt to new technologies, manage multiple priorities, and drive continuous improvement through innovative training and development solutions.

EDUCATION AND EXPERIENCE

High School Diploma required. Some college preferred.
Minimum of 2–3 years of experience in patient support, call center operations, or healthcare customer service
Prior experience in training, coaching, or quality support strongly preferred
Experience with scheduling workflows, insurance verification, and patient-facing processes
1 year of call center experience is preferred.

PHYSICAL REQUIREMENTS

Physical Demands

Sitting: Prolonged periods of sitting at a desk and working on a computer: marginal
Heavy lifting: marginal (Moderate lifting (15-20 lbs.): essential
Walking: Must be able to access and navigate each department at the organization's facilities: essential
Pushing/Pulling: marginal
Standing: essential
Repetitive motion: marginal
Reaching: marginal
Bending: marginal

Emotional Demands

Fast pace: essential
Multiple Stimuli: essential
Intense customer interaction: essential
Frequent change: essential

Mental/Sensory Demands

Memory: essential
Reasoning: essential
Hearing: essential
Reading: essential
Analyzing: essential
Logic: essential
Verbal communication: essential
Written communication: essential

BENEFITS (FULL-TIME ONLY)

Health Insurance
Dental Insurance
Vision Insurance
401K Retirement Plan
Life Insurance
Short- and Long-term disability
Profit Sharing
Supplemental Insurance
Education and Tuition Reimbursement funding
Initial Uniform Allowance
Employee Assistance Program (EAP)
Paid Time Off (PTO)
Volunteer Time Off (VTO)
Paid Holidays

IMPORTANT NOTE

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We thank all applicants for their interest, however only those selected for an interview will be contacted.

Quick Apply

Refine Your Search

training and development specialist jobs in jacksonville, fl

Training Support Specialist

Training Specialist

Associate, Learning & Development (Training)- Full-Time- Jacksonville, FL

Education and Training Director

Field Assessor and Trainer

Learning & Development Specialist

Training Instructor I (Branch Operations)

Associate Learning & Development Trainer, Associate Learning & Development

Education and Develop Analyst

Workday/UKG Technology Enablement & Training Specialist, IS Business Systems, Hybrid On-site, Baptist Medical Center

Learning & Development Specialist II

Driver Development Specialist

Education/Training Specialist III

Implementation Specialist (UKG Ready required)

26-27 K-8 Learning Specialist (ESE)

Automotive Technical Training Specialist

Adult Day Training Program Coordinator

Instructional Systems Designer

26-27 High School Learning Specialist (ESE)

Sr. Workday/UKG Technology Enablement & Training Specialist, IS Business Systems, On-site Hybrid, Baptist Medical Center

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