Top 22 Remote help desk Jobs in Jacksonville, Fl

Desktop Administrator
HC Brands —Jacksonville, FL
- Full-time
- In person
- Research
- Entry level
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Rep - Call Center - Remote
Deposita™, An Allied Universal® Company —Jacksonville, FL
- $17 - $18 an hour
- Full-time
- Remote
- Spanish
- Computer science
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
14d
Help Desk Specialist
SAIC —Jacksonville, FL
- Full-time
- English
- High school diploma or GED
- In-person
11h
Remote Account Representative
BCA Financial Services —Jacksonville, FL
- $17 an hour
- Full-time
- Remote
- 1 year
- Medical terminology
- Communication skills
- Paid holidays
- Health insurance
1d
Technical IT Support Specialist - Jacksonville, FL
Buckeye Mountain —Jacksonville, FL
- Full-time
- Remote
- Mid-level
- Communication skills
- Python
Quick Apply
IT Helpdesk Administrator II
FCP Euro —Jacksonville, FL
- $65,000 - $75,000 a year
- Full-time
- Google Workspace
- Mid-level
- Windows
- Health savings account
- Paid holidays
Quick Apply
Tier 2 Technical Support Specialist
Total Business Systems —Jacksonville, FL
- $25 - $40 an hour
- Full-time
- Azure
- Mid-level
- Windows
- Health insurance
- 401(k)
Quick Apply
1d
IT Support Technician
Fidelity TalentSource —Jacksonville, FL
- Email
- Windows
- Organizational skills
- Experience equivalent to degree accepted
Helpdesk Technician - Jacksonville, FL
Stillwater Insurance Group —Jacksonville, FL
- Weekends as needed
- Pass drug screening
- Office
- Windows
Quick Apply
9d
Helpdesk Technican
052&&Polarson Inc GG —Jacksonville, FL
- Full-time
- Word processing
- Entry level
Quick Apply
HELP DESK - IT SUPPORT SPECIALIST I
GATE Petroleum —Jacksonville, FL
- Weekends as needed
- Mid-level
- Windows
- Ability to lift 50 pounds
Quick Apply
1d
Senior Help Desk Technician
Fortegra —Jacksonville, FL
- Weekends as needed
- Office
- Microsoft Office
- Scripting
Quick Apply
Technical Support Analyst
Carr Allison —Jacksonville, FL
- Overtime
- Mid-level
- Travel
- Trade school
Desktop Support Technician
IT Network Solutions Group —Orange Park, FL
- $15 - $21 an hour
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
2d
IT Help Desk Tier 1 - Bilingual
DEX Imaging —Jacksonville, FL
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Applications Analyst
Borland Groover —Jacksonville, FL
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
ERP Technical Engineer
Sunset Intimates Group Inc —Jacksonville, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid time off
Quick Apply
Lead Field Support Technician
OneOncology —Jacksonville, FL
- Full-time
- Computer science
- 7 years
- Computer Science
Quick Apply

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Desktop Administrator

HC Brands -
Jacksonville, FL

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Desktop computer repair
Data integrity assurance
Network installation
iOS support
IT user and group management
Labeling
Incident report management
Incident management software
iOS
Android support
Operating system updates
Application deployment
Research
Incident Escalation
Software installation
Patch management
Email configuration (technical support)
Computer hardware
Desktop (troubleshooting support)
Computer management
Incident management operations support
Customer support ticket management
DNS
Networking equipment (troubleshooting support)
ServiceNow
Productivity software
Network infrastructure management
Desktop administration
Escalation handling
System security

Full Job Description

Description

HC Brands is seeking an IT Helpdesk Assistant - Entry-Level. This person is responsible for creating, executing, and maintaining software and patch deployment methods. They are also responsible for PC issue diagnostics, research, and correction. The Helpdesk Assistant provides day-to-day technical support for network infrastructure and desktop systems software and hardware.

The Technology team is responsible for working directly with the CEO and other key stakeholders to help develop new technologies that will increase revenue and improve customer satisfaction. They also ensure that systems are up to date and running properly at all facilities. This is a fast-paced environment where you will have the opportunity to learn from others with experience in development and marketing. The Tech Team's goal is to build an outstanding digital presence for HC Brands.

The ideal candidate will have experience with desktop systems, workstations, servers, and network issues. They will be able to document client incidents in our ticketing system to ensure a timely resolution, and they'll prioritize and escalate support incidents based on business impact.

THIS POSITION IS 100% ON-SITE IN JACKSONVILLE, FL.

Key Responsibilities

· Create, execute, and maintain software and patch deployment methods.

· Provide PC issue diagnostics, research, and correction.

· Provides day-to-day technical support for network infrastructure and desktop systems software and hardware.

· Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues.

· Documents, tracks, and monitors client incidents in ticketing system to ensure a timely resolution.

· Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

· Maintains passwords, data integrity, file system security for the desktop environment.

· Recommends solutions including new acquisitions and upgrades.

Skills, Knowledge and Expertise

· 1+ years of working knowledge on PC configurations and peripherals

· Ability to demonstrate proficiency in Microsoft Windows 10, Office 365, and Google Apps;

· Be able to demonstrate proficiency with Active Directory tasks such as creating/deleting/modifying accounts and adding/removing user accounts.

· Verifiable experience in Domain Name System (DNS) and Active Directory Domain Structure.

· Ability to demonstrate experience managing BYODs such as iOS and Android.

· Intermediate knowledge of Windows Servers (OS and Hardware).

· Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices).

· Familiarity with ServiceNow Service Management or other incident tracking systems.

· Participating in the development of information technology and infrastructure projects.

· Setting up and maintaining email systems.

· Cabling, wiring, and labeling networks and other duties as assigned.

Benefits

We care deeply about making HC Brands an amazing place to work, and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a level of support while inspiring them to do their best work.

The specific benefits we offer include:

Health, dental, vision, and life insurance
8 paid holidays
Paid time off (PTO)
401(k) plan with a company match on the first 5% contribution
8 paid hours of community service time off
50% employee discount on our products

Beyond the tangible benefits though:

You will be part of a growing team whose purpose is to create a culture that underscores connections with employees, customers, businesses, and each other. While we’re in the business of personalization, we also exist in a society where individual interactions are harder and harder to come by. In response to this challenge, we’ve made it our mission at HC Brands to prioritize people and relationships—one custom order at a time. It’s not just a clever blurb on our website or a catchy acronym we pass around the office. It’s what we do, and more importantly, it’s who we are.

Equal Employment Opportunity

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at HC Brands.

HC Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

HC Brands is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in the company policy and the way we do business at HC Brands and is an important principle of sound business management.

About HC Brands

At HC Brands, our mission is to design and manufacture the highest quality and most innovative personalized products for both home, professional and business use. With our cutting edge web technology, we aim to provide an easy user experience to fully customize any product we offer. We are committed to the customer's total satisfaction and providing exceptional customer service, just like we’ve been doing since 1954. We also aim to have the fastest turnaround time on personalized products with most shipping the next business day.

Quick Apply

Refine Your Search

remote help desk jobs in jacksonville, fl

Desktop Administrator

Customer Rep - Call Center - Remote

Help Desk Specialist

Remote Account Representative

Technical IT Support Specialist - Jacksonville, FL

IT Helpdesk Administrator II

Tier 2 Technical Support Specialist

IT Support Technician

Helpdesk Technician - Jacksonville, FL

Helpdesk Technican

HELP DESK - IT SUPPORT SPECIALIST I

Senior Help Desk Technician

Technical Support Analyst

Desktop Support Technician

IT Help Desk Tier 1 - Bilingual

Applications Analyst

ERP Technical Engineer

Lead Field Support Technician

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