Top 560 Support escalation engineer Jobs in Jersey City Nj

Lead Systems Engineer (Microsoft Cloud)
PreciseSource —New York, NY
- $225,000 - $300,000 a year
- Full-time
- Hybrid work
- Office
- Windows
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Senior Desktop Engineer (Intune, Citrix, Microsoft 365)
Yoh, A Day & Zimmermann Company —Jersey City, NJ
- $50 - $55 an hour
- Hybrid work
- Windows
- Analysis skills
- Fair chance
- Health savings account
- Disability insurance
Quick Apply
Enterprise Information Security Engineer/ Architect
Church Pension Group Services Corporation —New York, NY
- $120,000 - $155,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- 6 years
- Commuter assistance
- AD&D insurance
Azure Systems Engineer
PRI Technology —Manhattan, NY
- $175,000 - $180,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Data Scientist / Data Engineer, Alternative Data and AI
Interval Partners —New York, NY
- $85,000 - $100,000 a year
- Full-time
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Temporary Helpdesk Engineer
Forbes —Jersey City, NJ
- $40 - $45 an hour
- Temporary
- Computer science
- Computer Science
- Mid-level
10d
Senior IT Support Engineer (Remote)
My IT Crew —Brooklyn, NY
- $85,000 - $100,000 a year
- Full-time
- Remote
- Azure
- 5 years
- Windows
Quick Apply
Technical Support Analyst
Garda Capital Partners —New York, NY
- $90,000 - $115,000 a year
- Mid-level
- Office
- Windows
Helpdesk Tier 3
TGIPOWER LLC —West Caldwell, NJ
- $80,000 - $90,000 a year
- Full-time
- 6 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Application Support Engineer
Made4net —Teaneck, NJ
- From $70,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Wellness program
- Health insurance
Quick Apply
Senior Support Engineer
Converge Technology Solutions —New York, NY
- $40 - $43 an hour
- Email
- Computer science
- Computer Science
- Mid-level
9h
NOC Technician I
TGIPOWER LLC —West Caldwell, NJ
- $60,000 - $75,000 a year
- Full-time
- Office
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Lab Computing Support Engineer (Onsite)
Cognizant —Rahway, NJ
- $75,000 - $109,000 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
- Paid parental leave
- Employee stock purchase plan
6d
IT Support Specialist
Elevate Technology Group —Manhattan, NY
- $70,000 - $85,000 a year
- Mid-level
- Windows
- Microsoft Office
Director, AV Support
Amazon.com —Newark, NJ
- $151,200 - $204,600 a year
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- AD&D insurance
- Health insurance
Hardware Systems Engineer - Lab Environment
Advanced Micro Devices, Inc —Secaucus, NJ
- Mid-level
- Windows
- SQL
Desktop Support Engineer
Agency DEPT OF HEALTH/MENTAL HYGIENE —New York, NY
- $59,537 - $68,468 a year
- Full-time
- Customer service
- Mid-level
- Office
- Loan forgiveness
Engineer II, Infrastructure
Forbes —Jersey City, NJ
- $105,000 - $120,000 a year
- Weekends as needed
- Hybrid work
- Google Workspace
- Mid-level
- Office
Product Support Engineer
Cooley LLP —New York, NY
- $120,000 - $175,000 a year
- Extended hours
- Hybrid work
- Azure
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Health savings account
Onsite IT Support Engineer
New Charter Technologies —Denville, NJ
- $62,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Dental insurance
- Vision insurance
14d

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Lead Systems Engineer (Microsoft Cloud)

PreciseSource
New York, NY

Quick Apply

Job Details

Full-time
$225,000 - $300,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Endpoint Security
Cloud identity and access management (IAM)
Knowledge management
IT governance
Network troubleshooting
Content creation for technical audiences
IT user and group management
GPO
Procedural guides
Tooling
CrowdStrike Falcon
Cloud governance
Microsoft Power Automate
Team leadership
Technical documentation
Citrix Certification
Configuration management
Microsoft Exchange
Windows
Microsoft System Center
TLS
Hyper-V
Data governance
Endpoint Detection and Response (EDR)
Infrastructure architecture design
Server virtualization deployment
Compliance management
Change management for system development
Email configuration (technical support)
Cloud service support

Full Job Description

Lead Systems Engineer (Microsoft Cloud Engineer)

PreciseSource, a national search firm is currently recruiting for a Lead Systems Engineer (Microsoft Cloud Engineer) to join for our client, a global multi-strategy private equity firm in New York City. In this role, the Lead Engineer will serve as a technical leader responsible for the architecture, administration, and ongoing optimization of the firm's core Microsoft cloud and hybrid infrastructure, spanning endpoint management, identity, messaging, and virtualization. The ideal candidate needs exceptional communication skills and is equally comfortable collaborating with line employees, cross-functional IT teams, and executive leadership. This individual is an independent, organized self-starter with a proven ability to manage complex, concurrent initiatives, lead projects to completion, and influence technical direction within defined deadlines. This role is weighted toward cloud and identity engineering rather than on-premises server administration; working knowledge of virtual server environments is expected, but deep physical or virtual server build-out is a minor, not primary, part of the job.

This is a full-time position that requires the candidate to be onsite Monday – Friday to start before moving into a hybrid schedule. This is a level 2 service desk position in a Microsoft/Windows environment. Our client is offering a competitive base salary and annual bonus ranging in the $225k to $300k range, great benefits and career growth. Must be eligible to work for any US Employer unrestricted.

Role Responsibilities:

Own the Microsoft endpoint estate across Intune and SCCM in co-management, including workload transition, compliance and configuration profiles, and Proactive Remediations.
Lead Windows provisioning through Autopilot, including White Glove pre-provisioning, and maintain endpoint security baselines and GPO-to-CSP migration.
Administer Entra ID and hybrid Active Directory, including hybrid join, Windows Hello for Business, and device registration.
Design and maintain Conditional Access architecture, including guest access, device filters, and session controls, balancing security with usability.
Govern directory RBAC, license posture, dynamic group membership, and Multi-Geo data residency.
Administer Exchange Online and hybrid mail flow, distribution list lifecycle, and mobile mail via Exchange ActiveSync.
Hold primary responsibility for SharePoint and Microsoft Teams drive administration, including site/team creation, documentation, access review, and governance.
Operate the Citrix DaaS environment (VDA configuration, licensing, and Cloud Connector) and NetScaler gateway, and support ongoing evaluation and adoption of Azure Virtual Desktop and Microsoft Cloud PC / Windows 365 as the team's virtualization footprint shifts further toward the cloud.
Deploy and maintain endpoint protection (for example, CrowdStrike) and drive hardening initiatives such as TLS deprecation, SMB signing, and logon banners in response to vulnerability findings.
Build and maintain PowerShell tooling to established coding standards, and Power Platform integrations (Power Automate, Power Apps) with Microsoft Graph, including HR-driven provisioning from Workday to Active Directory.
Collaborate with the teams that administer Power BI services, workspaces, and governance policies, providing identity and infrastructure support as needed.
Serve as a Tier 3 escalation point for the Service Desk Engineers (Tier 2), providing advanced troubleshooting and resolution for issues that fall outside standard Tier 2 scope.
Author change controls and lead CAB submissions; maintain SOPs, runbooks, and the IT knowledge base with disciplined, audience-aware documentation.
Maintain internal tooling and governance artifacts that standardize team workflows.

Experience and Professional Background:

Eight or more years in enterprise IT infrastructure or systems engineering, including three or more at a senior or lead level.
Proven ability to manage multiple concurrent projects and shifting priorities, paired with a generalist range across identity, endpoint, messaging, virtualization, and cloud infrastructure rather than deep specialization in a single domain.
Deep expertise in Microsoft endpoint management (Intune and SCCM co-management, Autopilot) and Microsoft identity (Entra ID, Active Directory, Conditional Access, and Windows Hello for Business).
Strong Exchange Online and hybrid administration, and broad Microsoft 365 experience.
Advanced PowerShell scripting and automation, including Microsoft Graph.
Working knowledge of virtualization and server fundamentals (for example Hyper-V or VMware, Windows Server roles) sufficient to support a hybrid environment; this is not a hands-on server build/rebuild role.
Strong working knowledge of enterprise networking fundamentals (DNS, DHCP, routing and firewall concepts, VPN, SSL/TLS) sufficient to troubleshoot cross-stack issues and partner effectively with the network engineering team; this is not a network engineering role.
Demonstrated change-control discipline and clear technical writing.
Experience operating in a security-conscious, regulated, or financial-services environment with least-privilege practices.

Professional Certifications and Technical Focus:

Citrix DaaS and NetScaler, and/or Azure Virtual Desktop experience.
Integration of HR systems (Workday) with identity provisioning.
Mimecast administration experience is a plus.
Relevant certifications, for example Microsoft MD-102, SC-300, MS-102, or AZ-104; Citrix CCA-V; and recognized security certifications.
Familiarity with IT service management frameworks such as ITIL is beneficial.

Job Type: Full-time

Base Pay: $225,000.00 - $300,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

Microsoft Endpoint Management: 4 years (Preferred)
Microsoft Identity: 4 years (Preferred)

Ability to Commute:

New York, NY 10020 (Preferred)

Work Location: Hybrid remote in New York, NY 10020

Quick Apply

Refine Your Search

support escalation engineer jobs in jersey city nj

Lead Systems Engineer (Microsoft Cloud)

Senior Desktop Engineer (Intune, Citrix, Microsoft 365)

Enterprise Information Security Engineer/ Architect

Azure Systems Engineer

Data Scientist / Data Engineer, Alternative Data and AI

Temporary Helpdesk Engineer

Senior IT Support Engineer (Remote)

Technical Support Analyst

Helpdesk Tier 3

Application Support Engineer

Senior Support Engineer

NOC Technician I

Lab Computing Support Engineer (Onsite)

IT Support Specialist

Director, AV Support

Hardware Systems Engineer - Lab Environment

Desktop Support Engineer

Engineer II, Infrastructure

Product Support Engineer

Onsite IT Support Engineer

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