Top 3040 Customer service supervisor Jobs in Jessup, Md

Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
Manager, Customer Experience
WSSC Water —Laurel, MD
- $111,298 - $189,507 a year
- Full-time
- 5 years
- Office
- Residential
Reception Supervisor - Amazon
Northwest Center —Columbia, MD
- $29.31 an hour
- 8 hour shift
- English
- Mid-level
- Office
- Free parking
- Wellness program
Sr. Manager, Customer Care (Call Center)
WSSC Water —Laurel, MD
- $139,786 - $238,014 a year
- Full-time
- Writing skills
- Residential
- Presentation skills
8d
Physician Assistant Supervisor - Surgery
Faculty Physicians Inc. —Baltimore, MD
- $124,400 - $186,600 a year
- CPR Certification
- Management
- Surgery
Quick Apply
Clinical Supervisor (Bilingual, LCSW-C) 5K Sign On
Global Refuge —Baltimore, MD
- $85,000 - $90,000 a year
- Weekends as needed
- Background check
- Spanish
- CPR Certification
- 403(b) matching
- Paid parental leave
Quick Apply
Supervisor, Mechanical/Facility Maintenance, 1st Shift
Fresh Del Monte —Jessup, MD
- $61,000 - $63,000 a year
- Full-time
- Background check
- Spanish
- Mechanic experience
- Paid holidays
- Disability insurance
Quick Apply
RN Supervisor
Copper Ridge Nursing & Assisted Living Center —Sykesville, MD
- $41 - $48 an hour
- Full-time
- CPR Certification
- Skilled nursing facility
- RN License
- Paid holidays
- Disability insurance
Quick Apply
Intraoperative Neuro Tech Supervisor- Anesthesiology
Faculty Physicians Inc. —Baltimore, MD
- $83,400 - $125,000 a year
- CPR Certification
- BLS Certification
- ACLS Certification
Quick Apply
Physical Therapy Supervisor - Acute Care
MedStar Health —Washington, DC
- $89,065 - $162,801 a year
- Full-time
- Acute care
- CPR Certification
- Management
ELECTRIC POWER GENERATION (EPG) SERVICE MANAGER
Carter Machinery Company, Inc. —Elkridge, MD
- $85,000 - $115,000 a year
- Sales
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
Maintenance Supervisor
JLT TRUCKING, INC —Upper Marlboro, MD
- $85,000 - $95,000 a year
- Full-time
- ASE Certification
- Mid-level
- CDL
- Paid training
- Health insurance
Quick Apply
Clinical Supervisor - SUD and Outpatient Mental Health Clinic
Appereon Health Services —Hyattsville, MD
- From $55 an hour
- Part-time
- Hybrid work
- LMFT
- Writing skills
- Licensed Clinical Social Worker
- Health insurance
- Dental insurance
Quick Apply
Roofing Service Manager
VALCOURT EXTERIOR BUILDING SERVICES OF WASHINGTON D C L C —Lanham, MD
- Full-time
- Senior level
Quick Apply
Production Supervisor
AGAM Group Ltd. —Elkridge, MD
- Full-time
- Spanish
- Mid-level
- 3 years
- Opportunities for advancement
Quick Apply
Accounting Supervisor (hybrid after 6 months)- Radiation Oncology
Faculty Physicians Inc. —Baltimore, MD
- $72,500 - $108,700 a year
- Mid-level
- Finance
- Bachelor's degree
Quick Apply
Manager of Housing and Supportive Services
The Montgomery County Coalition for the Homeless —Rockville, MD
- $70,000 - $73,000 a year
- On call
- Addiction Medicine
- 5 years
- Word processing
Quick Apply
Store Manager with Seamstress Experience
Ocean Cleaners —Washington, DC
- $23 - $35 an hour
- Full-time
- English
- Mid-level
- Assembly
Quick Apply
14d
Veterinary Surgery Supervisor
Chesapeake Veterinary Surgical Specialists —Annapolis, MD
- $34 - $45 an hour
- Weekends as needed
- 5 years
- Surgery
- Operating room
- Paid holidays
- 401(k) matching
Quick Apply
Client Operations Supervisor
Barry's —Washington, DC
- $24 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
Quick Apply

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Customer Service Advocate I (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Quick Apply

Job Details

Full-time
$32,256 - $59,136 a year

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: Less than one year customer service experience.

Preferred Qualifications:

Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Successful completion of the training provided.
Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $32,256 - $59,136

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Quick Apply

Refine Your Search

customer service supervisor jobs in jessup, md

Customer Service Advocate I (Remote)

Manager, Customer Experience

Reception Supervisor - Amazon

Sr. Manager, Customer Care (Call Center)

Physician Assistant Supervisor - Surgery

Clinical Supervisor (Bilingual, LCSW-C) 5K Sign On

Supervisor, Mechanical/Facility Maintenance, 1st Shift

RN Supervisor

Intraoperative Neuro Tech Supervisor- Anesthesiology

Physical Therapy Supervisor - Acute Care

ELECTRIC POWER GENERATION (EPG) SERVICE MANAGER

Maintenance Supervisor

Clinical Supervisor - SUD and Outpatient Mental Health Clinic

Roofing Service Manager

Production Supervisor

Accounting Supervisor (hybrid after 6 months)- Radiation Oncology

Manager of Housing and Supportive Services

Store Manager with Seamstress Experience

Veterinary Surgery Supervisor

Client Operations Supervisor

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