Top 99 Hotel Jobs in Kalamazoo, Mi

Front Desk Lead
Holiday Inn & Suites Kalamazoo West —Kalamazoo, MI
- $15 - $16 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Dental insurance
- Paid time off
Quick Apply
3d
Housekeeping Supervisor
Holiday Inn Express & Suites Kalamazoo West —Kalamazoo, MI
- $17 - $18 an hour
- Full-time
- Mid-level
- Hotel
- In-person
- Dental insurance
- Paid time off
Quick Apply
12d
Hotel General Manager
Confidential —Kalamazoo, MI
- $65,000 - $70,000 a year
- Full-time
- Bilingual
- Background check
- High school diploma or GED
- Paid training
- Paid jury duty
Quick Apply
4d
Laundry
Staybridge Suites - Kalamazoo, Michigan —Kalamazoo, MI
- Weekends as needed
- Hotel
- Entry level
- Time management
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Housekeeping
Staybridge Suites - Kalamazoo, Michigan —Kalamazoo, MI
- No experience needed
- Hotel
- Entry level
- Flexible schedule
Quick Apply
Front Desk Agent
Staybridge Suites - Kalamazoo, Michigan —Kalamazoo, MI
- Weekends as needed
- Computer literacy
- Hotel
- Computer skills
- Flexible schedule
Quick Apply
Front Desk Attendant - All Shifts
Holiday Inn & Suites Kalamazoo West —Kalamazoo, MI
- $14.50 - $15.50 an hour
- Part-time
- Hospitality
- Customer service
- Computer literacy
- Employee assistance program
- Employee discount
Quick Apply
3d
Front Desk Agent
Image Hotel Management —Kalamazoo, MI
- $14 - $15 an hour
- 8 hour shift
- Computer literacy
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
11d
Assistant Front Office Manager
Radisson Plaza Hotel —Kalamazoo, MI
- Weekends as needed
- Clean driving record
- Mid-level
- Hotel
Quick Apply
Guest Services Representative - Homewood Suites Portage, MI
Hotel Equities —Portage, MI
- $14 - $15 an hour
- Part-time
- Sales
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Host | Burdick's | Full Time
Radisson Plaza Hotel —Kalamazoo, MI
- Full-time
- Restaurant
- Entry level
- Health insurance
- Dental insurance
Quick Apply
4d
Public Area Attendant
Staybridge Suites - Kalamazoo, Michigan —Kalamazoo, MI
- Weekends as needed
- Ability to walk for extended periods
- Ability to stand for extended periods
- Entry level
Quick Apply
Front Desk Night Agent
Image Hotel Management —Kalamazoo, MI
- $14 an hour
- 8 hour shift
- Computer literacy
- Hotel
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Host | Burdick's | Part Time
Radisson Plaza Hotel —Kalamazoo, MI
- Part-time
- Restaurant
- Entry level
- Health insurance
- Dental insurance
Quick Apply
4d
Hospitality Night Auditor
Twins Hospitality Group —Kalamazoo, MI
- $14.00 - $16.50 an hour
- Extended hours
- Bilingual
- Customer service
- Ability to walk for extended periods
- Employee discount
- Flexible schedule
Quick Apply
Front Office Supervisor | Radisson Plaza Hotel | Full Time
Radisson Plaza Hotel —Kalamazoo, MI
- Extended hours
- Ability to walk for extended periods
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
13d
Server | Burdick's | PT
Radisson Plaza Hotel —Kalamazoo, MI
- Part-time
- Bar
- Restaurant
- Restaurant experience
- Health insurance
- Dental insurance
Quick Apply
4d
Sales Manager Courtyard Kalamazoo, MI
Hotel Equities —Portage, MI
- $48,000 - $55,000 a year
- Weekends as needed
- Writing skills
- Basic math
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent ---- Holiday Inn Express Plainwell
Holiday Inn Express Plainwell, Michigan —Plainwell, MI
- From $15 an hour
- 8 hour shift
- Sanitation
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply
Banquet Setup | Part Time
Radisson Plaza Hotel —Kalamazoo, MI
- Part-time
- Reliable transportation
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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Front Desk Lead

Holiday Inn & Suites Kalamazoo West -
Kalamazoo, MI

Quick Apply

Job Details

Full-time
$15 - $16 an hour
3 days ago

Benefits

Dental insurance
Paid time off
Employee assistance program
Vision insurance
Employee discount
Life insurance
Referral program

Qualifications

Team leadership
Managing hospitality teams
High school diploma or GED
Front desk
Hotel management

Full Job Description

Job Summary
We are seeking a dedicated and experienced Front Desk Lead to oversee the daily operations of our front desk team at our hospitality establishment. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for providing outstanding guest experiences. This role is crucial in ensuring smooth front desk operations, managing guest relations, and maintaining high standards of service.

Duties

Supervise and coordinate the activities of front desk staff to ensure efficient operations.
Manage guest check-in and check-out processes, ensuring a seamless experience for all guests.
Handle guest inquiries, complaints, and feedback with professionalism and care.
Oversee the night audit process to ensure accurate financial reporting and reconciliation.
Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information.
Train and mentor front desk staff on customer service best practices, phone etiquette, and multi-line phone systems.
Develop and implement policies and procedures to enhance guest satisfaction and operational efficiency.
Collaborate with other departments to ensure a cohesive approach to guest services.
Monitor front desk inventory, including supplies and equipment, ensuring all are well-stocked.

Experience

Proven experience in hospitality management or hotel management is essential.
Previous experience in a front desk or guest services role within a hotel or resort setting is preferred.
Bilingual or multilingual skills are highly desirable to cater to diverse guests.
Strong understanding of customer service principles and practices within the hospitality industry.
Familiarity with night audit procedures is a plus.
Excellent communication skills with an emphasis on phone etiquette and guest relations.
Ability to work flexible hours, including nights, weekends, and holidays as needed. Join our team as a Front Desk Manager where you will play a pivotal role in creating memorable experiences for our guests while leading a dynamic team in the heart of our hospitality operations.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

Dental insurance
Employee assistance program
Employee discount
Life insurance
Paid time off
Referral program
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Front Desk Supervisor: 3 years (Preferred)
Hotel management: 3 years (Preferred)
Front desk: 3 years (Required)
Banquet: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

hotel jobs in kalamazoo, mi

Front Desk Lead

Housekeeping Supervisor

Hotel General Manager

Laundry

Housekeeping

Front Desk Agent

Front Desk Attendant - All Shifts

Front Desk Agent

Assistant Front Office Manager

Guest Services Representative - Homewood Suites Portage, MI

Host | Burdick's | Full Time

Public Area Attendant

Front Desk Night Agent

Host | Burdick's | Part Time

Hospitality Night Auditor

Front Office Supervisor | Radisson Plaza Hotel | Full Time

Server | Burdick's | PT

Sales Manager Courtyard Kalamazoo, MI

Front Desk Agent ---- Holiday Inn Express Plainwell

Banquet Setup | Part Time

I want to receive the latest job alert for hotel in kalamazoo, mi

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