Top 474 Program specialist Jobs in Kalamazoo, Mi

Treatment Navigator
OptiMed Health Partners —Kalamazoo, MI
- $19 - $24 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Leasing Specialist Floater
Eenhoorn —Kalamazoo, MI
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
- Paid holidays
- Dental insurance
Quick Apply
Sales Specialist
Pella —Kalamazoo, MI
- From $70,000 a year
- Weekends as needed
- Construction site
- Mid-level
- Residential
- Health savings account
- Disability insurance
Quick Apply
Prior Authorization Specialist
Grace Health —Battle Creek, MI
- Full-time
- High school diploma or GED
- Medical terminology
- Certified Medical Assistant
- Wellness program
- Paid holidays
Quick Apply
7d
HOUSING SYSTEMS & DATA INTEGRATION SPECIALIST 044-26
Kalamazoo County Government —Kalamazoo, MI
- $67,142.40 a year
- Monday to Friday
- System design
- Mid-level
- 3 years
Student Marketeer - Western Michigan University
Red Bull —Kalamazoo, MI
- $16 an hour
- Part-time
- 18 years or older
- Driver's License
- University
Quick Apply
Retail Sales Specialist
Spectrum —Kalamazoo, MI
- $18.00 - $24.43 an hour
- Full-time
- Writing skills
- Basic math
- English
- Opportunities for advancement
Kalamazoo County Assistance Payments Worker 8-11
State of Michigan —Kalamazoo, MI
- $49,982.40 - $72,779.20 a year
- Full-time
- Hybrid work
- Office
- Military encouraged
- Entry level
- Paid parental leave
- Health savings account
PRN Medical Assistant - Kalamazoo, MI
Marathon Health —Kalamazoo, MI
- $21 - $25 an hour
- Part-time
- CPR Certification
- Vital signs
- BLS Certification
- Paid holidays
- Health insurance
Budtender
Quality Roots —Kalamazoo, MI
- $14 - $15 an hour
- Full-time
- Background check
- 21 years or older
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
8d
Intensive Supervision Specialist
Michigan Western Probation and Pretrial Services —Kalamazoo, MI
- $85,141 - $138,380 a year
- Mid-level
Member specialist
Sam's Club —Portage, MI
- $17 - $25 an hour
- High school
- Merchandising
- Continuous improvement
- Paid jury duty
- Disability insurance
Documentation Specialist
Consumers Credit Union —Kalamazoo, MI
- Full-time
- Mid-level
- Office
- Team management
- Health insurance
- Dental insurance
6d
Cashier
D&W Fresh Market —Kalamazoo, MI
- Part-time
- Ability to walk for extended periods
- Merchandising
- High school diploma or GED
Quick Apply
8d
Intake Specialist
Housing Resources, Inc. —Kalamazoo, MI
- $19 an hour
- Part-time
- Writing skills
- Office
- High school diploma or GED
Quick Apply
Out-of-School Time (OST) Summer Camp Staff (Kalamazoo)
YMCA of Greater Kalamazoo —Kalamazoo, MI
- Part-time
- CPR Certification
- High school diploma or GED
- Children
Quick Apply
Full Time out patient Physical Therapist
Rehab Specialists —Portage, MI
- $72,000 - $96,000 a year
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Outpatient
- Continuing education credits
- Disability insurance
Quick Apply
7d
Physical Ther Assistant KAL
Beacon Health System —Kalamazoo, MI
- Full-time
- Surgery
- Hospital
- Physical & Rehabilitation Medicine
- 403(b) matching
- Loan repayment program
Physical Therapist - Kalamazoo, MI
FOX Rehabilitation —Kalamazoo, MI
- $60,000 - $80,000 a year
- Full-time
- CPR Certification
- BLS Certification
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Finance Specialist, Estimating
Summit Polymers —Portage, MI
- Full-time
- Customer service
- Engineering
- Mid-level
Quick Apply

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Treatment Navigator

OptiMed Health Partners -
Kalamazoo, MI

Quick Apply

Job Details

Full-time
$19 - $24 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
HIPAA compliance
Customer service
Call center experience
Medical office experience
HIPAA
High school diploma or GED
Healthcare privacy protection
CRM system proficiency
Cross-functional collaboration
Cross-functional communication

Full Job Description

JOB DESCRIPTION: Treatment Navigation Specialist

The Treatment Navigation Specialist is responsible for being the first line of contact for our customers. They promote a positive environment and are responsible for assisting various aspects within a Call Center. This includes, acting as a liaison between clinical staff, external parties, and the sales department. The Treatment Navigation Specialist is also responsible for providing a concierge service at the highest level possible.

The Treatment Navigation Specialist ensures effective inbound/outbound communications in a timely manner. Duties include managing inbound/outbound calls, documenting all lines of communication, and assisting with issues in a timely manner. The Treatment Navigation Specialist will communicate with patients, payors, healthcare providers, clients, and other OptiMed stakeholders.

The duties and responsibilities of the Treatment Navigation Specialist include, but not limited to:

Utilize verbal communication strategies to effectively address caller requests.
Professionally handle a high volume of complex inbound/outbound calls.
Discuss products, services, and ensure a textbook customer experience.
Effectively handle complaints while consistently demonstrating behaviors that are respectful and productive to an excellent experience.
Build relationships and trust with clients, patients, and other stakeholders.
Address customer issues and ensure effective and long-term solutions.
Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA.
Work with various departments to support the mission, vision, and values of OptiMed Health Partners.
Receive feedback, promote a positive work environment, and leverage strengths to teach the team.
Able to adapt and overcome challenges with the team while maintaining the highest quality standards.

SUPERVISORY RESPONSIBILITIES

The Treatment Navigation Specialist has no direct reports.

QUALIFICATIONS

TheTreatment Navigation Specialist shall meet these requirements.

High school diploma or GED required.
Associate’s degree preferred.
Two (2) years of previous experience in Customer Service role required,
Proficient in operating a CRM, EMR, or Call Center Solution.
Must have excellent communications skills in both written and verbal forms.
Must be able to work effectively with various levels within the organization, including staff, leadership, patients, pharmacist, sales, and other clients or stakeholders.

PREFERRED SKILLS

The Treatment Navigation Specialist will share these preferred skills:

Is effective in a variety of communication styles, that can provide timely and accurate information.
Is persistent in accomplishing objectives despite obstacles and setbacks.
Understands different situations can call for different approaches, while reacting accordingly.
Can prioritizes work to meet commitments and organizational initiatives.
Applies others’ diverse experiences, styles, background, and perspectives to obtain results.
Can juggles multiple activities and utilizes their knowledge of internal support and processes.
Can demonstrate a variety of multi-mode communication skills, listens, relates and comfortably collaborates effectively with various stakeholders.
Maintains a positive attitude despite adversity. Follows through on commitments and is direct and truthful. Shows a commitment to continuous improvement and excellence.
Proficiency with Microsoft Office products, including Word, Excel, Outlook, and other platforms.

PHYSICAL DEMANDS

The Treatment Navigation Specialist must be able to spend a considerable time viewing a computer monitor and sit for prolonged periods of time. Additional tasks may include, lifting, bending, standing, or walking for short periods of time.

WORK ENVIRONMENT

The Treatment Navigation Specialist thrives in a fast-paced work environment which may vary from an office/desk type confinement to being required to spend most of the day on their feet, assisting in other departments.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Call center: 2 years (Required)
Customer service: 2 years (Required)
Medical office: 2 years (Required)

Ability to Commute:

Kalamazoo, MI 49009 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

program specialist jobs in kalamazoo, mi

Treatment Navigator

Leasing Specialist Floater

Sales Specialist

Prior Authorization Specialist

HOUSING SYSTEMS & DATA INTEGRATION SPECIALIST 044-26

Student Marketeer - Western Michigan University

Retail Sales Specialist

Kalamazoo County Assistance Payments Worker 8-11

PRN Medical Assistant - Kalamazoo, MI

Budtender

Intensive Supervision Specialist

Member specialist

Documentation Specialist

Cashier

Intake Specialist

Out-of-School Time (OST) Summer Camp Staff (Kalamazoo)

Full Time out patient Physical Therapist

Physical Ther Assistant KAL

Physical Therapist - Kalamazoo, MI

Finance Specialist, Estimating

I want to receive the latest job alert for program specialist in kalamazoo, mi

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