Position Summary
The Wildlife Inspector at Rock Pest Control is responsible for performing detailed wildlife inspections, diagnosing intrusion problems, and providing customized exclusion and remediation solutions for residential and commercial properties. This role requires a blend of technical expertise, customer education, and professional salesmanship.
The Wildlife Inspector must be confident handling ladders, inspecting attics, roofs, and crawl spaces, and communicating clearly with customers about what’s causing their problem and how Rock Pest Control will solve it. They are the customer’s first impression of our wildlife division—professional, trustworthy, and deeply knowledgeable.
The Wildlife Inspector educates customers on how Rock handles trapping, exclusion, cleanup, and long-term prevention, while preparing complete proposals, closing sales, and ensuring a flawless handoff to the service team.
About Us
Vision Statement – Create leaders in pest control, delivering unparalleled peace of mind to our customers.
Mission Statement – Instill peace of mind one customer at a time, by providing a line of defense against all pests.
Core Values
Hard Work / Grit: We are punctual and dedicated. Grit means passion and perseverance for long-term goals, and hard work over time.
Efficiency: We train to maximize every action and avoid wasting time.
Adaptability: We are coachable, eager to learn, and embrace change and growth.
Respect: We treat everyone with dignity and consideration.
Transparency: We practice open-book management, transparent sales accounting, and provide honest feedback.
What Success Looks Like
- Wildlife inspections are performed safely, professionally, and with exceptional attention to detail.
- Customers are educated and confident in Rock’s wildlife removal, exclusion, and cleanup processes.
- Sales presentations are accurate, professional, and result in smooth, fully documented service setups.
- All documentation, notes, and photos are complete in FieldRoutes before technician dispatch.
- Complex or emotional customer situations are handled calmly, respectfully, and with confidence.
- The Wildlife Inspector becomes a trusted advisor and subject matter expert in wildlife identification, trapping, exclusion, and remediation.
- Communication between customer, technician, and management is proactive, consistent, and solution-driven.
Objectives (Key Results Areas)
- Perform complete wildlife inspections of attics, roofs, crawl spaces, chimneys, and building exteriors to locate entry points and signs of animal activity.
- Identify the source and species of nuisance wildlife such as bats, raccoons, squirrels, opossums, skunks, or birds.
- Educate customers on Rock Pest Control’s trapping, exclusion, and sanitization processes, clearly outlining what will be done and why.
- Prepare accurate, detailed proposals that include trapping, exclusion, remediation, and cleanup pricing, with photos and clear scope of work.
- Obtain signatures and secure payment or deposit prior to scheduling service, ensuring all paperwork is complete and correct.
- Serve as the primary point of contact for the customer from inspection through completion, ensuring expectations are met and communication remains open.
- Act as a subject matter expert (SME) for wildlife behavior, trapping strategy, and construction-based exclusion. Educate internal staff and technicians as needed.
- Lead property walkthroughs, educational presentations, or town halls for apartment communities or commercial clients to explain wildlife prevention and treatment processes.
- Enter complete inspection notes, pricing, and images in FieldRoutes in real time for seamless technician handoff.
- Address any customer issues or complaints promptly, communicating both upward to management and downward to the service team for resolution.
- Follow up on open estimates and leads, maintaining strong customer relationships and consistent communication.
- Maintain professionalism, empathy, and problem-solving attitude in every customer interaction.
- Represent Rock Pest Control’s brand as a wildlife expert, operating safely and confidently in all field environments.
Competencies
- Professionalism & Composure – Maintains calm and confident communication, even in stressful or emotional situations involving wildlife or property damage.
- Technical Expertise & Observation – Understands wildlife habits, entry patterns, and exclusion methods; identifies problems others might miss.
- Sales & Communication Skills – Clearly presents treatment plans, educates customers, and builds trust to close sales effectively.
- Problem Solving & Accountability – Finds creative, compliant solutions to unique wildlife problems and takes full ownership of results.
- Leadership & Customer Service – Handles complaints and compliments alike with professionalism, and communicates outcomes to both management and field teams.
- Attention to Detail & Documentation – Produces thorough notes, proposals, and reports in FieldRoutes, ensuring seamless transition to the service team.
Education and Experience
Initial 90-Day Onboarding Period
The first 90 days serve as a mutual evaluation period to ensure alignment in professionalism, expertise, and company culture.
Licensing and Certification Requirements
All Wildlife Inspectors must hold or obtain a Nuisance Wildlife Damage Control Permit within 90 days of hire. Continued education in humane trapping, ladder safety, lift operation, and exclusion techniques is supported by Rock Pest Control.
Experience
Minimum of two (2) years of experience in wildlife control, pest control, roofing, or construction required. Must demonstrate hands-on knowledge of wildlife inspection, exclusion, and customer communication. Sales experience strongly preferred.
Physical Requirements
Must be able to climb ladders up to three stories high and operate aerial lifts as needed.
Must be able to crawl in attics and confined spaces in hot or cold conditions.
Must be able to lift, carry, and handle up to 75 lbs of traps, ladders, or materials.
Must be able to stand, walk, bend, and perform detailed inspections for extended periods.
Must be able to drive long distances throughout the Kansas City metro and surrounding areas.
Must maintain a clean, professional appearance and represent Rock Pest Control with pride.
Commitment to Diversity
As an equal opportunity employer committed to meeting the needs of a diverse and growing workforce, Rock Pest Control recognizes that diversity, equity, and inclusion are key to our success and culture. We hire and develop team members at all levels regardless of race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, or veteran status.
We actively promote an environment that values respect, growth, and opportunity for every person—both within our company and throughout our customer relationships.
If this position caught your eye, we’d love to hear from you!
For best consideration, include the job title and where you found this position in the subject line of your email to [email protected].
Job Type: Full-time
Pay: $65,000.00 - $125,000.00 per year
Benefits:
Application Question(s):
- Do you have any experience in carpentry or exterior handyman services? If yes, how many years?
- Do you have any pest or wildlife sales experience? How many years?
- Do you have any experience in the pest control and wildlife industry? If yes, it must be on resume to be considered.
- Do you have any issues getting on roofs, or high ladders? This job requires both.
Work Location: In person
