Top 7133 Department manager Jobs in Katy, Tx

Call Center Supervisor
A1 Plus Electrical, Plumbing and Air —Houston, TX
- Full-time
- Background check
- Spanish
- 11+ years
- Health insurance
- 401(k)
Quick Apply
9d
Land Transportation Category Manager
Korn Ferry for SABIC (Saudi Aramco) SMB-RPO —Houston, TX
- $123,000 - $181,000 a year
- Full-time
- Background check
- 18 years or older
- Spanish
- Health insurance
Quick Apply
5d
Senior Property Manager $80K Base ($100K + with Bonus + Benefits)
Greenline Apartment Management —Houston, TX
- $80,000 - $100,000 a year
- Full-time
- Spanish
- English
- In-person
- Health insurance
- Dental insurance
Quick Apply
Human Resource Manager - Home Health Staffing/ Houston 77084
Restore Rehab Services —Houston, TX
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick Apply
7d
Quality Assurance Manager
Innovex Downhole Solutions —Houston, TX
- $110,000 - $115,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
- Health savings account
- Health insurance
Quick Apply
Member Service Assistant
Costco Wholesale Corporation —Katy, TX
- Entry level
- AD&D insurance
- Employee stock purchase plan
Lead Patient Service Representative (FT) Day Shift
PHYSICIANS PREMIER ER —Katy, TX
- Full-time
- Background check
- CPR Certification
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
District Manager
EDUStaff, LLC —Katy, TX
- $52,000 - $55,000 a year
- Full-time
- Hybrid work
- Mid-level
- Presentation skills
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Shipping Supervisor- Compounding Pharmacy
Confidential —Katy, TX
- From $60,000 a year
- Full-time
- HIPAA
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Manager - Purchasing
Katy Independent School District —Katy, TX
- Full-time
- Customer service
- Word processing
- Office
4d
Assistant Branch Manager - Katy
FIRST SERVICE CREDIT UNION —Katy, TX
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Operations Manager
Stealth Mode Three —Richmond, TX
- $85,000 - $100,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
Quick Apply
6d
Store Manager
Texas Petroleum Group —Katy, TX
- Weekends as needed
- Mid-level
- Organizational skills
- Retail management
- Health insurance
- Dental insurance
Quick Apply
12d
Inventory Control Manager
MIRATECH Corporation —Houston, TX
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Dental insurance
Quick Apply
Stocking Team Supervisor
Walmart —Katy, TX
- $19 - $32 an hour
- Full-time
- High school
- Mid-level
- Forklift
- Paid jury duty
- Disability insurance
SERVICE SUPPORT MANAGER
Frazer, LTD —Houston, TX
- $80,000 - $110,000 a year
- Overtime
- ERP systems
- Pass drug screening
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
Call Center Sales Floor Manager
Via Energy Solutions —Houston, TX
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Paid time off
Long term care Business Office Manager with Medicare and Medicaid billing experience
Cambridge Health and Rehabilitation Center —Richmond, TX
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
13d
Assistant Project Manager
DNT Construction —Katy, TX
- Extended hours
- Spanish
- Civil engineering
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Commercial Pest Control General Manager
Confidential —Houston, TX
- $115,000 - $125,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply

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department manager jobs near katy, tx

Call Center Supervisor

A1 Plus Electrical, Plumbing and Air -
Houston, TX

Quick Apply

Job Details

Full-time
9 days ago

Benefits

Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Optimizing workflow processes
Vendor relationship building
Spanish
Managing teams in a customer support role
Coaching
Lead generation
English
Team development
Analysis skills
Sales performance monitoring (sales process improvement strategies)
Continuous improvement
Attention to detail
Data quality monitoring
Quality improvement
Computer skills
Data accuracy checks
AI-driven automation
Customer information system software
Team motivation (leadership skill)
Technical Proficiency
Quality data entry
Analytics
Customer data entry

Full Job Description

Company Overview

A1 Plus Electrical, Plumbing and Air is a locally owned, family-operated business dedicated to providing top-quality electrical, plumbing, heating, cooling, and generator services to the Houston community. With over 17 years of experience, we pride ourselves on delivering reliable, professional solutions that keep homes comfortable and safe.

Overview

We are seeking a sharp, adaptable Call Center Supervisor to lead our customer service team through an exciting transition. A1 Plus uses a hybrid of human and AI-powered call handling for incoming calls, which means this is not a traditional phone-queue supervisor role. Instead, you will lead a small, high-impact team of customer service representatives whose focus is quality, accuracy, and revenue — auditing AI-handled bookings, managing escalations, recovering at-risk customers, and proactively driving booked work. Your leadership will ensure our customers receive a seamless experience and that our move to an AI-first model strengthens, rather than dilutes, our reputation for prompt, professional service.

Duties

Lead, coach, and develop a team of 3-4 customer service representatives in redefined roles focused on booking quality, exception handling, customer recovery, and outbound revenue
Audit AI-generated bookings for accuracy — correct trade (HVAC, plumbing, electrical, generator), job type, dispatch scheduling, and customer data — and correct issues before they reach the field
Own day-to-day exception and escalation handling for calls the AI routes to a human, ensuring complex and high-value opportunities are captured
Drive outbound and proactive revenue efforts, including unbooked estimate follow-ups, membership renewals, recall and aging-opportunity calls, and reschedule recovery
Manage the relationship with our AI call-center vendor (Avoca): flag recurring issues, request tuning, track resolution, and hold the vendor accountable to performance standards
Monitor key metrics — booking accuracy, conversion rate, and customer satisfaction on AI-first interactions — and implement improvements
Ensure accurate customer and service data flows cleanly into our systems (ServiceTitan)
Collaborate with technical and dispatch teams to relay customer needs accurately and keep schedules running smoothly
Keep the team engaged, clear on their value, and motivated through an evolving, technology-forward workflow
Ensure that Calls are classified properly in ServiceTitan and any 3rd party lead generator

Requirements

Proven experience in a customer service, call center, or operations role, ideally within a home services, trades, or other technical environment
Strong leadership skills with the ability to motivate, coach, and develop a team through change
Comfort working alongside technology and AI tools, with the judgment to recognize when an automated system is performing well and when it needs intervention
Excellent communication skills in English; bilingual (English/Spanish) abilities are a strong plus for serving our diverse community
Proficiency with computers, data entry, and CRM systems (ServiceTitan experience is advantageous but not required; training provided)
A quality-and-accuracy mindset, with the attention to detail to catch errors before they affect customers or technicians
Analytical skills to interpret performance data and turn it into process improvements
A proactive, revenue-minded approach — someone who sees freed-up capacity as an opportunity to grow the business, not just answer calls

Join us as a Call Center Supervisor and help lead A1 Plus into the next generation of customer service. We value adaptable, energetic leaders who thrive in a fast-paced, evolving environment and are eager to make a measurable impact on both our customers' experience and our growth.

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

department manager jobs in katy, tx

Call Center Supervisor

Land Transportation Category Manager

Senior Property Manager $80K Base ($100K + with Bonus + Benefits)

Human Resource Manager - Home Health Staffing/ Houston 77084

Quality Assurance Manager

Member Service Assistant

Lead Patient Service Representative (FT) Day Shift

District Manager

Shipping Supervisor- Compounding Pharmacy

Manager - Purchasing

Assistant Branch Manager - Katy

Operations Manager

Store Manager

Inventory Control Manager

Stocking Team Supervisor

SERVICE SUPPORT MANAGER

Call Center Sales Floor Manager

Long term care Business Office Manager with Medicare and Medicaid billing experience

Assistant Project Manager

Commercial Pest Control General Manager

I want to receive the latest job alert for department manager in katy, tx

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