Top 749 Customer service representative Jobs in Kendall West Fl

Agency Services Representative
Carepoint Insurance —Coral Gables, FL
- $18 - $21 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Bilingual Customer Service & Logistics Coordinator
IOR DIRECT SOLUTIONS —Miami, FL
- $16 - $18 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
19h
Customer Service / Inside Sales B2B
Petro-Florida,Inc —Miami, FL
- $42,993 - $47,896 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
Quick Apply
Orlando, FL Allstate Agency Customer Service
Allstate - Bravo Insurance Group —Miami, FL
- $45,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Office
- Reliable transportation
- Paid time off
- Opportunities for advancement
Quick Apply
3d
Client Services Representative
Eastern Aero Marine Worldwide —Miami, FL
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
TC Customer Service Rep I
Miami-Dade County —Miami-Dade County, FL
- $48,448.74 - $85,398.41 a year
- Full-time
- Customer service
- High school diploma or GED
- Driver's License
1d
Remote Client Agent – Work From Home | Training Provided
The Gainey Agency —Miami, FL
- Remote
- Sales
- Customer service
- Computer literacy
- Opportunities for advancement
- Flexible schedule
Quick Apply
Contact Center Associate 1 - UHealth Connect (Remote)
University of Miami —Medley, FL
- Full-time
- Remote
- Spanish
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Client Success Representative (Remote)
Demand.com —Miami, FL
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Call Center Agent
RSTR Company —Doral, FL
- $3,965.69 - $4,775.88 a month
- Full-time
- High school diploma or GED
- In-person
- Communication skills
Quick Apply
2d
Member Services Representative - Call Center (bilingual)
Doral Office Services —Doral, FL
- $18 - $20 an hour
- Full-time
- Spanish
- Writing skills
- Medical office experience
- Health savings account
- Paid holidays
Quick Apply
FULLTIME Call Center Customer Experience Specialist
Corporate Caterers —Miami, FL
- $15 an hour
- Full-time
- Bilingual
- Spanish
- Customer service
Quick Apply
Customer Service Representative
miami five gallons water —Richmond Heights, FL
- $32 - $42 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
14d
Customer Service Representative
Nova Telecom Services —Quail Heights, FL
- $27.80 - $32.43 an hour
- Full-time
- Bilingual
- Google Workspace
- Computer literacy
Quick Apply
14d
Entry-Level Customer Support Representative
ADP —Miami, FL
- Full-time
- Hybrid work
- Writing skills
- High school diploma or GED
- Communication skills
- Paid training
- Paid time off
Customer Service Representative
Fairfax Telecom —Miami, FL
- Up to $43 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Office
Quick Apply
CUSTOMER SERVICE REPRESENTATIVE CALL CENTER In Person, Hammocks
COMMUNITY HEALTH OF SOUTH FLORIDA INC —Miami, FL
- $15.38 - $18.50 an hour
- CPR Certification
- BLS Certification
- Basic math
Quick Apply
Customer Service Representative
WorldVia —Miami, FL
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Remote Call Center Representative
TechOp Solutions International —Miami, FL
- Full-time
- Remote
- Research
- Mid-level
- 3 years
Quick Apply
Department of Transportation and Public Works Paratransit Support Specialist
Miami-Dade County —Miami-Dade County, FL
- $46,216.18 - $81,382.83 a year
- Full-time
- Customer service
- Research
- Administrative experience
1d

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Agency Services Representative

Carepoint Insurance
Coral Gables, FL

Quick Apply

Job Details

Full-time
$18 - $21 an hour
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Retirement plan

Qualifications

English
High school diploma or GED

Full Job Description

Position Summary

Carepoint is seeking an organized, service-oriented Agency Services Representative to support our growing network of independent agents and agency partners. This position serves as a primary day-to-day resource for assigned partners, helping them navigate onboarding, carrier contracting, certifications, technology platforms, training, and general agency-related requests.

The Agency Services Representative will work closely with Sales, Contracting, Commissions, Business Intelligence, and carrier partners to ensure requests are documented, routed, followed through, and resolved efficiently. The ideal candidate is proactive, responsive, comfortable working across multiple systems, and committed to delivering a strong partner experience.

Essential Duties and Responsibilities

Serve as a day-to-day point of contact for assigned agents and agency partners.
Conduct welcome, onboarding, and first-impression calls with newly recruited partners.
Guide agents through Carepoint’s onboarding process, including contracting, licensing, certifications, and readiness-to-sell requirements.
Provide training and assistance with Carepoint Connect, SunFire, carrier portals, and other agent-facing platforms.
Monitor outstanding onboarding and contracting requirements and proactively follow up with agents.
Receive, document, track, and coordinate agency-related requests through completion.
Route contracting, commission, enrollment, technology, and compliance matters to the appropriate internal department.
Maintain accurate notes, activities, tasks, and partner records in Salesforce or other designated systems.
Coordinate agency meetings, carrier trainings, webinars, and field activities.
Provide agents with approved resources, carrier updates, deadlines, and procedural guidance.
Follow up with internal teams and carrier representatives to prevent requests from remaining unresolved.
Identify recurring issues or process gaps and communicate them to leadership.
Escalate sensitive relationship, production, contracting, commission, or compliance concerns appropriately.
Support Agency Business Partners and sales leadership with agency engagement initiatives.
Maintain professional, timely, and consistent communication with all partners.
Perform additional partner-experience and agency-service duties as assigned.

Performance Expectations

Success in this role will be measured by:

Timeliness and quality of responses to agency requests.
Completion of assigned onboarding and follow-up activities.
Accuracy and completeness of Salesforce documentation.
Successful completion of agent and agency training.
Resolution and appropriate escalation of outstanding issues.
Partner satisfaction and service quality.
Adherence to company procedures and compliance requirements.
Consistent collaboration with Sales and internal support departments.

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred.
One or more years of experience in insurance, account services, customer support, sales support, or a related field preferred.
Medicare, health insurance, FMO, carrier, or agency experience strongly preferred.
Florida 2-15 Health and Life license preferred or willingness to obtain one within an established timeframe.
Strong written and verbal communication skills.
Excellent organization, follow-up, and time-management abilities.
Ability to manage multiple requests and priorities in a fast-paced environment.
Strong attention to detail and commitment to accurate documentation.
Comfortable learning and working across multiple technology platforms.
Experience with Salesforce, Microsoft Office, carrier portals, or enrollment platforms is a plus.
English required; bilingual English and Spanish is strongly preferred.

Role Scope

The Agency Services Representative is primarily a service, onboarding, and coordination position. The role supports agency relationships but is not responsible for independently negotiating contracts, approving compensation levels, managing strategic partnerships, or making commitments on behalf of Carepoint without authorization.

Complex business-development opportunities, significant relationship concerns, and strategic agency matters should be escalated to the Agency Development Lead or appropriate sales leader.

About Carepoint

Carepoint is a national insurance distribution organization supporting independent agents and agency partners across Medicare, individual health, life, and related insurance markets. Through technology, training, carrier relationships, and operational resources, we help our partners build sustainable and successful businesses.

Carepoint is an equal-opportunity employer and considers qualified applicants without regard to legally protected characteristics.

Pay: $18.00 - $21.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Ability to Commute:

Coral Gables, FL 33134 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in kendall west fl

Agency Services Representative

Bilingual Customer Service & Logistics Coordinator

Customer Service / Inside Sales B2B

Orlando, FL Allstate Agency Customer Service

Client Services Representative

TC Customer Service Rep I

Remote Client Agent – Work From Home | Training Provided

Contact Center Associate 1 - UHealth Connect (Remote)

Client Success Representative (Remote)

Call Center Agent

Member Services Representative - Call Center (bilingual)

FULLTIME Call Center Customer Experience Specialist

Customer Service Representative

Customer Service Representative

Entry-Level Customer Support Representative

Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE CALL CENTER In Person, Hammocks

Customer Service Representative

Remote Call Center Representative

Department of Transportation and Public Works Paratransit Support Specialist

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