Top 2365 Customer service team lead Jobs in La Crescenta Ca

Billing Support Operations Manager (Remote)
Rula —Los Angeles, CA
- $99,000 - $114,950 a year
- Full-time
- Remote
- 5 years
- Experience equivalent to degree accepted
- Senior level
- Paid parental leave
- Health savings account
Personal Injury Firm Operations Manager
Anand Desai Law Firm —Glendale, CA
- $71,000 - $150,000 an hour
- Full-time
- Customer service
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Sales Support Specialist - Beauty and Wellness
Oliveda International Inc. —Culver City, CA
- $20 - $25 an hour
- Weekends as needed
- Research
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Service Representative (Bilingual Korean)
Clever Care Health Plan —Arcadia, CA
- $20 - $23 an hour
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Microsoft Excel
4d
Plumbing Sales Specialist
Dutton Plumbing & HVAC —Sylmar, CA
- $100,000 - $200,000 a year
- Email
- Mid-level
- Office
- Residential
- Paid training
- Fuel card
Quick Apply
7d
Assistant Operations Manager
TuttiQuanti LLC —Van Nuys, CA
- $72,000 - $85,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Senior Import Logistics Operations /Customer Services
TOPASIA INTERNATIONAL LOGISTICS US. CO.,LTD —West Covina, CA
- From $60,000 a year
- Full-time
- Customer service
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative/Bank Teller (Korean Speaking)
Woori America Bank —Los Angeles, CA
- From $40,000 a year
- Full-time
- English
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Russian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Lead Floral Design & Operations Manager
Anthony's Flowers —Los Angeles, CA
- $60,000 - $64,000 a year
- Overtime
- Management
- Inventory management
- 5 years
- Paid time off
- 401(k) matching
Quick Apply
9d
ALLSTATE INSURANCE Customer Service Representative
Allstate Insurance —Covina, CA
- $18 - $30 an hour
- Part-time
- Office
- In-person
- Communication skills
- Dental insurance
- 401(k)
Quick Apply
1d
Operations Manager
Zankou Chicken - Glendale —Glendale, CA
- $24 - $26 an hour
- Weekends as needed
- Fast casual restaurant
- Mid-level
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Veterinary Technician Overnight Shift Supervisor
ACCESS Specialty Animal Hospital - Pasadena —Pasadena, CA
- $25 - $40 an hour
- Overnight shift
- Background check
- Mid-level
- ER
- Continuing education credits
- Health insurance
Quick Apply
Operations Manager
Confidential —Pasadena, CA
- $85,000 - $100,000 a year
- Weekends as needed
- 5 years
- Urgent Care
- Office
- Health insurance
- Dental insurance
Quick Apply
13d
E-Commerce Shipping and Customer Service Associate
iMomoko.com —South El Monte, CA
- $20 - $23 an hour
- 8 hour shift
- Microsoft Excel
- Inventory management
- Merchandising
- Health insurance
- Paid time off
Quick Apply
CSR - Customer Service Representative
Whittier Glass Co. Inc. —Whittier, CA
- $20 - $27 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- 401(k)
Quick Apply
OPERATIONS ASSISTANT MANAGER
Confidential —Rosemead, CA
- From $70,000 a year
- Weekends as needed
- Inventory management
- Merchandising
- Mid-level
- Paid time off
Quick Apply
Director of Customer Service
Curacao —Los Angeles, CA
- $75,000.00 - $187,488.48 a year
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Service Account Manager – Transportation
True Star Transit —San Fernando, CA
- $20 - $24 an hour
- 8 hour shift
- Background check
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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customer service team lead jobs near la crescenta ca

Billing Support Operations Manager (Remote)

Rula -
Los Angeles, CA

Apply Now

Job Details

Full-time
$99,000 - $114,950 a year

Benefits

Work from home stipend
Internet reimbursement
Paid parental leave
Health savings account
Health insurance
Dental insurance
Flexible spending account
Parental leave
Employee assistance program
Vision insurance

Qualifications

Performance dashboard reports
Dashboard development
Data visualization software proficiency
Defect resolution root cause analysis
Managing teams in a customer support role
Team leadership
Customer satisfaction tracking
Dashboard creation support
Data reporting
Metrics Reporting
Scalable systems
Improving operational efficiency
Financial dashboard reporting
Process mapping
Quality performance measurement
Medical billing data reporting
Leading team collaboration initiatives
Customer support
Root cause analysis
Business operations
Customer satisfaction improvement
Cross-functional communication

Full Job Description

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the Role

At Rula, we are seeking a Billing Support Operations Manager who is highly adaptable, passionate about leading people, and energized by building in the face of constant change. This person will lead Billing Support through its next phase by driving change management, strengthening operating rigor, and improving alignment across Billing Support, FinOps, EPD, Enablement, and BPO partners.

This person will turn operational and billing data into clear performance stories, recommendations, and trade-offs for leadership. They will be expected to diagnose root causes, influence cross-functional partners, balance performance across multiple BPO vendors, and build scalable workflows in a fast-moving startup environment.

Required Qualifications

5+ years of customer support experience, particularly in a high-volume ticketing and/or regulatory environment
3+ years of people leadership, guiding teams and upleveling individuals through ambiguity, change, or performance recovery in a billing support, healthcare operations, revenue cycle, or customer operations environment
Expertise in independently mapping processes, defining performance metrics (i.e. CSAT, Average Handle Time, First Touch Resolution, Quality Assurance, Call Abandon Rates, etc.), and building scalable workflows that improve operational efficiency and quality
Proficiency building or using dashboards, independently analyzing metric movement (i.e. Google Sheets/Excel, Looker, PowerBI, Tableau), to identify root causes, and communicating the performance story and recommended actions to senior stakeholders
Experience influencing cross-functional partners such as FinOps, EPD, Enablement, or BPO teams, especially when ownership is ambiguous and shared goals need to be created
Demonstrated resilience and adaptability, possessing the skills to navigate emotionally charged customer situations and thrive in fast-paced, evolving environments

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

An Associate’s Degree or higher, and/or equivalent experience
Medical billing support, including experience with verification of benefits process, coding, insurance claims, and billing processing, follow-up, and revenue cycle management for patient populations
Experience with multi-channel support teams (phone, email, chat)
Strong knowledge of CRM systems (i.e. Zendesk, Salesforce, JIRA) and/or similar tools that enable support teams to be successful

We're serious about your well-being! As part of our team, full-time employees receive:

100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access: Start saving for your future
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP): Supporting your mental and physical health
Quarterly department stipend: Fun team-building activities or in-person gatherings
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.

Compensation Range: $99,000 - $114,950

Apply Now

Refine Your Search

customer service team lead jobs in la crescenta ca

Billing Support Operations Manager (Remote)

Personal Injury Firm Operations Manager

Sales Support Specialist - Beauty and Wellness

Customer Service Representative (Bilingual Korean)

Plumbing Sales Specialist

Assistant Operations Manager

Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California

Senior Import Logistics Operations /Customer Services

Customer Service Representative/Bank Teller (Korean Speaking)

Russian-English Bilingual Healthcare Customer Service Representative - Remote in California

Lead Floral Design & Operations Manager

ALLSTATE INSURANCE Customer Service Representative

Operations Manager

Veterinary Technician Overnight Shift Supervisor

Operations Manager

E-Commerce Shipping and Customer Service Associate

CSR - Customer Service Representative

OPERATIONS ASSISTANT MANAGER

Director of Customer Service

Customer Service Account Manager – Transportation

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