Top 134 Patient services representative Jobs in Lacey, Wa

Patient Services Specialist - Call Center
Providence —Olympia, WA
- $21.30 - $30.26 an hour
- Full-time
- Hybrid work
- Medical office experience
- HIPAA
- Fair chance
- Paid parental leave
- Paid holidays
9d
Customer Service Representative
Bellevue Healthcare —Lacey, WA
- $20 an hour
- Monday to Friday
- Administrative experience
- Data entry
- Communication skills
- Health insurance
- Dental insurance
Patient Services Rep
Clarus Eye Centre —Lacey, WA
- $19.00 - $21.60 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
- Disability insurance
- Health insurance
Quick Apply
7d
Patient Service Rep.
Olympic Sports & Spine —Olympia, WA
- $40,560.00 - $66,486.23 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply
8d
Patient Access Rep Clinic
Franciscan Medical Group —Lakewood, WA
- $23.90 - $34.79 an hour
- Full-time
- Clinic
- 1 year
- Medical terminology
Patient Access Rep
Franciscan Medical Group —Lakewood, WA
- $23.90 - $34.79 an hour
- PRN
- Clinic
- 1 year
- Medical terminology
Medical Receptionist - Pediatric Clinic
Mary Bridge Children's Hospital & Health Network —Olympia, WA
- $21.68 - $31.20 an hour
- Full-time
- Mid-level
- Clinic
- Children
- Health insurance
- Dental insurance
Quick Apply
14d
Receptionist
Sea Mar Community Health Centers —Olympia, WA
- $20.76 an hour
- Full-time
- Public Health
- Entry level
- Paid holidays
- Disability insurance
Patient Access Technician OCED
Capital Medical Center —Lacey, WA
- $23.75 - $36.14 an hour
- 12 hour shift
- ER
- 1 year
- Entry level
- Health insurance
- Dental insurance
Quick Apply
13d
Assessment and Referral Clerk
South Sound Behavioral Hospital —Lacey, WA
- $23 - $25 an hour
- Per diem
- High school diploma or GED
- CNA
- Hospital experience
- Free parking
- Paid holidays
Quick Apply
Patient Support Rep Physician Practice
Capital Medical Center —Olympia, WA
- $20.27 - $29.16 an hour
- Full-time
- Hospital
- HIPAA
- English
- Health insurance
- Dental insurance
Quick Apply
1d
Care Coordinator
Gastro Health —Olympia, WA
- $20 - $27 an hour
- Full-time
- High school diploma or GED
- Data entry
- Pediatrics
- Profit sharing
- AD&D insurance
Quick Apply
RUSSIAN Bilingual Receptionist
Everlast Family & Cosmetic Dentistry —Tacoma, WA
- $18.63 - $27.00 an hour
- Part-time
- Bilingual
- Private practice
- Dental office
- Health insurance
- 401(k)
Quick Apply
Patient Care Coordinator
Complete Hearing & Balance —Olympia, WA
- $21 - $23 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Experienced Dental Front Office – Periodontics
Confidential —Tacoma, WA
- $28 - $32 an hour
- Part-time
- Background check
- Dental office
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
9d
Dental Specialty Coordinator
Light Dental Studios —University Place, WA
- $50,000 - $62,000 a year
- Full-time
- Dental office
- Mid-level
- Pediatrics
- Health savings account
- Health insurance
Quick Apply
7d
Receptionist (Float)
Olympia Orthopaedic Associates —Olympia, WA
- $19 - $27 an hour
- Full-time
- Background check
- Pass drug screening
- Clinic
- Disability insurance
- Health insurance
Quick Apply
Patient Care Coordinator
Olympic Dermatology & Laser Clinic —Olympia, WA
- $21.70 - $26.19 an hour
- Full-time
- High school diploma or GED
- In-person
- 1 year
- Health savings account
- AD&D insurance
Quick Apply
Patient Access Rep (Clinic)
Franciscan Medical Group —Gig Harbor, WA
- $23.90 - $34.79 an hour
- PRN
- No experience needed
- Clinic
- 1 year
4d
Specialty Patient Care Coordinator
Bright Now! Dental —Olympia, WA
- $25 - $28 an hour
- Monday to Friday
- Dental office
- Medical office experience
- Travel
- Health savings account
- Disability insurance

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Patient Services Specialist - Call Center

Providence -
Olympia, WA

Apply Now

Job Details

Full-time
$21.30 - $30.26 an hour
9 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Patient scheduling systems
Patient question and concern management
Electronic health records (EHR) management
Achieving HIPAA compliance
Phone communication
Medical office experience
Patient demographics
HIPAA
Assisting medical staff
Healthcare referral management
Records management
Health record tracking
Multi-line phone systems
Clinical confidentiality policies
Managing patient records
Care coordination
Patient scheduling via phone
Entry level
Office phone management
Under 1 year

Full Job Description

Description

Specialty Call Center Representative (Hybrid)

We are seeking a highly organized and customer-focused Specialty Call Center Representative to support multiple specialty clinics in a fast-paced healthcare environment. This hybrid position serves as the first point of contact for patients and referring providers, ensuring exceptional customer service, accurate appointment scheduling, and efficient management of referral workflows.

The ideal candidate thrives in a high-volume, multi-phone line setting, demonstrates exceptional attention to detail, and can effectively manage multiple priorities while maintaining accuracy and professionalism.

Key Responsibilities

Answer and manage high volumes of incoming calls for multiple specialty clinics.
Schedule, reschedule, and cancel patient appointments accurately according to clinic-specific scheduling protocols.
Gather and verify patient demographic, insurance, and registration information.
Perform symptom screening and accurately document patient concerns for review by the clinical triage team.
Route urgent or clinically concerning calls according to established protocols.
Review, process, and manage referral work queues to support timely patient access to specialty care.
Coordinate communication between patients, providers, clinical staff, and referring offices.
Maintain accurate patient records within the electronic health record (EHR) system.
Monitor and prioritize multiple work queues while meeting productivity and quality standards.
Ensure compliance with HIPAA, organizational policies, and patient confidentiality requirements.
Provide exceptional customer service while resolving patient questions and concerns professionally.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Group Southwest Washington and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

1 year Medical office or related healthcare experience or,
6 months Experience as a Providence employee in an Associate PSS role.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.

PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington’s greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence’s St. John’s Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 449814
Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Day
Career Track: Admin Support
Department: 3032 SCHEDULING WA
Address: WA Olympia 1018 Capitol Way 301
Work Location: Union Heights-Olympia
Workplace Type: On-site
Pay Range: $21.30 - $30.26
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Apply Now

Refine Your Search

patient services representative jobs in lacey, wa

Patient Services Specialist - Call Center

Customer Service Representative

Patient Services Rep

Patient Service Rep.

Patient Access Rep Clinic

Patient Access Rep

Medical Receptionist - Pediatric Clinic

Receptionist

Patient Access Technician OCED

Assessment and Referral Clerk

Patient Support Rep Physician Practice

Care Coordinator

RUSSIAN Bilingual Receptionist

Patient Care Coordinator

Experienced Dental Front Office – Periodontics

Dental Specialty Coordinator

Receptionist (Float)

Patient Care Coordinator

Patient Access Rep (Clinic)

Specialty Patient Care Coordinator

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