Business Development Manager
Description
Today, Replacement Parts, Inc. and Crow Burlingame is made up of a corporate staff and several different companies, including Parts Warehouse Inc. (PWI). We employ around 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint and heavy duty parts business. In 2019, our company celebrated 100 years of serving our communities as a privately held business with most of our employees spending the majority of their working lives as part of the "Bumper to Bumper Auto Parts" family.
The Business Development Manager solicits business, develops and maintains relationships with Certified Service Centers, National Accounts and Automotive Dealerships. He or she will mentor, coach and lead the Store Manager or Outside Sales person to own the commercial business in their market. They will make sales calls with the store manager or sales person and provide feedback and direction. Primary focus on coordinating and developing commercial business for Crow-Burlingame Stores in assigned region. Utilize CBCO/Bumper To Bumper-Alliance programs to drive sales, improve store profitability and increase overall market share.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Work with existing Bumper to Bumper Auto Parts Stores and Outside Salespeople to expand their commercial sales efforts with independent shop members.
- Build upon existing relationships and increase Certified Service Center (CSC) program participation.
- Present marketing programs to CSCs and provide leadership for directing additional sales at the store level.
- Prospect and increase the number of CSCs in their region.
- Research and pursue National Accounts utilizing programs in accordance with Alliance guidelines.
- Identify opportunities in assigned areas and help stores maintain and increase growth with those customers.
- Work with key decision makers to present and secure new business under the National Account marketing/rebate programs.
- Provide stores with guidance and sales leadership to own the National Account business in their markets.
- Collaborate with Bumper To Bumper Stores and Sales Teams to increase overall business with traditional automotive dealerships.
- Improve the Bumper To Bumper aftermarket presence with new and existing dealerships.
- Educate the store team about the value and benefits of servicing both the traditional and aftermarket dealership segments.
- Identify and prospect other dealership brand business to increase sales and market penetration.
- All other job duties as assigned.
Our Benefits (all benefits are based on eligibility and subject to change)
- 401(k) employer matching
- Company Paid Vacation, Holidays, and Sick Days
- Medical, Dental, and Vision
- Company Paid Basic Life Insurance & Long Term Disability
- Short Term Disability
- Flexible Spending Accounts
- Additional Supplemental Life Insurance
- Employee Assistance Program
- Employee Purchase Discounts
- Scholarship Program
- Earning Incentives and Bonuses
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.
Managing Customer Focus - Establishes customer service standards; monitors customer satisfaction; develops new approaches to meeting customer needs.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; informs store of request for service and assistance; meets commitments.
Strategic Thinking - Analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Consultative Selling - Builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.
Sales Skills - Achieves sales goals; initiates new contacts; maintains customer records and provides feedback via CRM, promptly submits information and provides necessary reporting.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree from four-year college or university; or one to two years auto parts sales experience and/or training; or equivalent combination of education and sales experience. Reliable personal transportation is required due to extensive travel necessary to perform this job
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have basic computer knowledge and be proficient with the Microsoft Office suite of products.
Certificates, Licenses, Registrations
Valid driver's license and clean driving record
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to outside weather conditions and vibration. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually loud.
Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Replacement Parts, Inc. is a drug-free workplace. *This is a Safety Sensitive position due to the use of heavy equipment, moving conveyors and hazardous material.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
