Top 69 Customer service Jobs in Lake Placid, Ny

Hotel Front Desk Associate
Cambria Hotel Lake Placid —Lake Placid, NY
- $18.50 - $19.50 an hour
- Weekends as needed
- High school diploma or GED
- Ability to stand for extended periods
- Communication skills
Front Desk Agent
Courtyard By Marriott Lake Placid —Lake Placid, NY
- $19 an hour
- English
- Hotel
- Communication skills
Quick Apply
Guest Service Agent
Grand Adirondack Hotel —Lake Placid, NY
- $20 an hour
- Overtime
- Computer literacy
- Hotel
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Evening Front Desk Agent-Part Time
Best Western Adirondack Inn —Lake Placid, NY
- From $18 an hour
- Part-time
- Hotel
- High school diploma or GED
- US work authorization
- Health insurance
- Paid time off
Quick Apply
12d
Guest Service Agent
Laurel Lake Placid —Lake Placid, NY
- $17 - $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
12d
Customer Service Associate I
Family Dollar —Lake Placid, NY
- $16.00 - $16.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Pharmacy Customer Service Associate
Walgreens —Lake Placid, NY
- $19 - $21 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
CUSTOMER SUPPORT REPRESENTATIVE - Saranac Lake
Citizen Advocates, Inc. —Saranac Lake, NY
- $17 - $22 an hour
- Part-time
- HIPAA
- High school diploma or GED
- Clinic
Quick Apply
Guest Service Agent
Hersha Hospitality Management, LP —Lake Placid, NY
- $17 - $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
13d
Customer Service Associate I
Dollar Tree —Saranac Lake, NY
- $16.00 - $16.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
FT Customer Service Leader
Hannaford —Lake Placid, NY
- $17.60 - $26.20 an hour
- Full-time
- 18 years or older
- Retail management
- Communication skills
13d
Front Desk Agent
Lake Placid Lodge —Lake Placid, NY
- $17 - $20 an hour
- Full-time
- High school diploma or GED
- Criminal background check
- Organizational skills
- Free parking
- Disability insurance
Quick Apply
16h
Hrly Front Office Manager
Courtyard by Marriott Lake Placid —Lake Placid, NY
- $25 an hour
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
Quick Apply
Full-time Customer Support Representative
St. Joseph's Addiction Treatment & Recovery Centers —Saranac Lake, NY
- $17 - $23 an hour
- Full-time
- Addiction Medicine
- Inventory management
- Word processing
Quick Apply
1d
Licensed Insurance Representative - Remote
Teleperformance USA —United States
- Remote
- 18 years or older
- Computer literacy
- Windows
- Health insurance
- Dental insurance

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Hotel Front Desk Associate

Cambria Hotel Lake Placid
Lake Placid, NY

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Job Details

Full-time
$18.50 - $19.50 an hour

Qualifications

Employee relationship building
High school diploma or GED
Property management systems (PMS)

Full Job Description

Position Overview:

The Cambria Hotel Lake Placid - Lakeside Resort is a dynamic and customer-focused hotel committed to providing exceptional service and experiences to our clients. As a Front Desk Associate, you will be an essential part of our team, responsible for creating a welcoming and professional atmosphere for all guests and visitors. The Front Desk Associate serves as the first point of contact for guests, providing outstanding customer service and ensuring a positive experience during their stay or visit. This role requires a friendly and approachable demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment. The Front Desk Associate must be attentive to detail, handle guest inquiries and requests, and assist with administrative tasks as needed.

Job Responsibilities:

Guest Reception: Greet guests with a warm and welcoming attitude, check them in and out efficiently, and provide necessary information about the property, amenities, and local area.
Customer Service: Handle guest inquiries, concerns, and requests promptly and professionally. Strive to exceed guest expectations and ensure a memorable experience during their stay.
Telephone and Email Communication: Manage phone calls and respond to emails promptly, providing accurate information and directing inquiries to the appropriate departments.
Reservations and Check-ins: Handle room reservations, confirmations, and modifications using the reservation system. Ensure accurate guest information and maintain confidentiality.
Cash Handling: Process guest payments, collect room deposits, and handle cash transactions accurately while following company policies and procedures.
Problem Resolution: Address and resolve guest complaints or issues in a timely and effective manner. Escalate complex problems to the appropriate department or management when necessary.
Lobby Maintenance: Maintain a clean and organized front desk area, including the lobby and guest waiting areas. Ensure promotional materials and informational brochures are well-stocked and up-to-date.
Safety and Security: Monitor the lobby area for any suspicious activity and report any concerns to the security team or management. Follow security protocols for guest safety and adhere to emergency procedures when needed.
Administrative Support: Assist with administrative tasks, such as filing, record-keeping, and preparing reports as assigned by the Front Office Manager.
Team Collaboration: Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences and address any operational needs.

Qualifications & Requirements:

High school diploma or equivalent; additional education or certification in hospitality or a related field is a plus.
Previous experience in customer service or a front desk role is preferred but not required; we are willing to train the right candidate with a positive attitude and strong communication skills.
Excellent interpersonal and communication skills, both verbal and written.
Friendly, professional, and customer-oriented attitude.
Strong organizational and multitasking abilities to handle various responsibilities efficiently.
Proficient in using computers and hotel management software for reservations and guest information.
Ability to work flexible hours, including weekends and holidays, as our front desk operates on a 24/7 basis.
Ability to stand for extended periods.
Maintains professional working relationships and promotes open lines of communication with managers, team members, and other departments.

Cambria Hotel Lake Placid - Lakeside Resort is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Refine Your Search

customer service jobs in lake placid, ny

Hotel Front Desk Associate

Front Desk Agent

Guest Service Agent

Evening Front Desk Agent-Part Time

Guest Service Agent

Customer Service Associate I

Pharmacy Customer Service Associate

CUSTOMER SUPPORT REPRESENTATIVE - Saranac Lake

Guest Service Agent

Customer Service Associate I

FT Customer Service Leader

Front Desk Agent

Hrly Front Office Manager

Full-time Customer Support Representative

Licensed Insurance Representative - Remote

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