Top 48 Customer service Jobs in Lake Placid Fl

Medical Front Desk Receptionist
Newsom Eye and Laser Center —Sebring, FL
- Full-time
- Computer literacy
- Pass drug screening
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Service Associate
Wawa, Inc. —Lake Placid, FL
- $15.50 - $19.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Customer Service Associate
Winn-Dixie —Lake Placid, FL
- Background check
- 18 years or older
- Computer literacy
Front Desk Staff
Holiday Inn Express & Suites —Sebring, FL
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Paid training
- Employee discount
Quick Apply
Customer Service Associate FT
Winn-Dixie —Lake Placid, FL
- Full-time
- Background check
- 18 years or older
- Computer literacy
8d
Customer Service Associate I
Dollar Tree —Lake Placid, FL
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Lake Placid, FL
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Front Desk Associate
Planet Fitness —Sebring, FL
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
17h
Pharmacy Customer Service Associate
Walgreens —Sebring, FL
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Front Desk Student Side Clerk 1 - JOB #4566
School Board of Highlands County —Sebring, FL
- Full-time
- Pass drug screening
- High school diploma or GED
- Front desk
1d
Customer Service Representative
U-Haul —Sebring, FL
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service/Sales
Home Depot —Sebring, FL
- Entry level
Pro Customer Service/Sales
Home Depot —Sebring, FL
- Entry level
- Commercial
Front Desk Supervisor | Seven Sebring Raceway Hotel
Sebring Chateau Elan Hotel & CC —Sebring, FL
- Weekends as needed
- Spanish
- Sanitation
- English
Quick Apply
10d
Front Office Manager | Seven Sebring Raceway Hotel
Sebring Chateau Elan Hotel & CC —Sebring, FL
- Weekends as needed
- Spanish
- English
- Mid-level
Quick Apply
10d
Bilingual Sales Representative 5+ year of call center sales experience required
The Exam Pros —Sebring, FL
- From $40,000 a year
- Full-time
- Bilingual
- Spanish
- Sales
- Paid time off
- 401(k) matching
Quick Apply
Retail Service Specialist
O'Reilly Automotive Stores —Avon Park, FL
- Full-time
- ASE Certification
- Merchandising
- Mid-level
- Employee stock purchase plan
- Health insurance
Quick Apply

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Customer Service Associate
Wawa, Inc. —Lake Placid, FL
Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products.
$15.50 - $19.25 an hour
Customer Service Associate
Winn-Dixie —Lake Placid, FL
Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.

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Medical Front Desk Receptionist

Newsom Eye and Laser Center -
Sebring, FL

Quick Apply

Job Details

Full-time
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Employee discount
Life insurance

Qualifications

Patient question and concern management

Full Job Description

This individual is responsible for entry level knowledge of the core front office duties at Newsom Eye. Those duties include phone reception, check-in, insurance verification, chart preparation, checkout, and a general knowledge of the front office processes, protocols, and policies.

Education and Experience:

1. High school diploma or equivalent.

2. Associates degree preferred.

3. Customer service experience preferred.

4. Two years experience in medical office and/or customer service related environment preferred.

5. Basic working knowledge of Microsoft Office and computer use.

Essential Skills and Abilities:

1. Excellent customer service and communication skills.

2. Empathetic personality giving attention to patient’s concerns and needs.

3. Management of multiple tasks simultaneously.

4. Ability to follow instructions and conform to office protocol.

5. Analytical problem-solving skills.

6. Strong organization skills with attention to detail.

7. Respectful treatment of patients and co-workers, with ability to work in as a team player.

8. Pleasant personality and disposition, with positive attitude.

9. Triage complicated situations to Front Office Manager.

10. Ability to pass drug test

RESPONSIBILITIES:

Any and all duties assigned by management with an emphasis on the following:

1. GENERAL

Schedules, reschedules, and cancels appointments as necessary; with appropriate physician and appointment types.
Contact patients for any demographic, medical and insurance information needed.
Ability to provide support and cross-coverage to ensure efficient front office operations (especially during employee absenteeism and lunch hours).
Assist patients in obtaining authorization or referrals that have not been received.
Handle and appropriately distribute inbound calls.
Understand office work flow and patient chart flow in order to locate charts as needed.
Communication: Ensure that clinicians/physicians are made aware of patient cancellations/no-shows/rescheduling, messages, and pharmacy issues by providing detailed call-sheets with chart and placing in designated area.
Understand monthly office supply ordering and follow protocol.
End of day checklist.

2. Receptionist

Schedule existing patients and pre-register new patient accounts, including co-managed or referring physicians that call to schedule consultations.
Review and disburse all incoming facsimiles & mail for patient charts, physician review, medical records releases, resumes, etc.
File patient records, reports, and results in charts, and route to proper person/department
Patient recalls: prepare/satisfy them in Nextech, print and send as necessary.
Maintain current magazines and/or newspapers in the lobby, discard when necessary.
Maintain cleanliness in lobby: throw away trash, pick up items left behind by patients, straighten and return chairs to original positions, and bathroom (refill soap, paper towels, toilet paper).
Maintain marketing supplies: bios, business cards, articles, etc.

3. Check-In:

Greet patients as they enter building in pleasant and professional manner.
Ensure protocols are followed
Send patients with balances to checkout for payment before sending chart back to clinic.
Confirm demographic information, case info, primary and secondary insurances, identification numbers, and billing addresses are entered correctly in Nextech. Make changes when necessary.
Evaluate chart data to verify all information has been received, completed, updated and appropriate signatures obtained (i.e. Financial Policy Form, HIPAA, etc.)
Scan patient’s insurance and identification card(s): MUST BE UPDATED EACH AND EVERY VISIT.
Ensure that proper authorization and referral insurance cards are collected from the patient when flagged by billing department.
Mark arrival time of patients per office protocol. Prioritize patient flow and signal/notify clinic proactively in order to manage patient flow and monitor patient wait time to ensure no patient waits longer than necessary due to being missed. Send charts back to clinical area when ready in a timely manner.
Track patients in the reception area and communicate with them, as needed.
Manage the day’s schedule according to protocol: place telephone calls to no-show appointments and reschedule as needed, include recalls and call-sheets.
Provide back-up support on telephones.

4. Check-out:

Checkout all patients via review of marked procedures (CPT codes) and diagnosis (ICD-9 codes)
Schedule all future appointments with appropriate physician and correct appointment type.
Schedule all surgical procedures to include coordination with surgical center(s) and ensure that all required documents are completed, signed, submitted, and patients are made aware of their financial responsibilities.
Calculate, present and collect all fees (co-pays, deductibles, refractions, topographies, past due and current self-pay amounts).
Arrange for postoperative appointments with referring physician and/or co-managing physicians. Notify co-managed physician of surgery scheduled and fax proper paperwork and letters per protocol.
Monitor and address accounts that are past due when flagged by billing department personnel – collection efforts must be made prior to services provided.
Prepare and calculate patient financial responsibilities for all services provided, including surgeries. Fill out financial responsibility sheet correctly per outlined protocol.
Ensure payments are secured until posted, to include cash drawers and daily reconciliations.
Ensure that all monies and charges are accurately posted, and notes for unapplied monies are documented correctly in Nextech.
Accurately reconcile all daily financial activities (payments/charges) and close out each day’s receipts for deposit.
Stock and keep checkout area clean and organized per protocol.
Provide back-up support on telephones.
Insurance Verification
Knowledge of medical insurance – deductibles, coinsurance, and co-payments.
Securing of pre-authorization for patient procedures.
Knowledge of commercial carrier’s online insurance verification tools.
Update Nextech notes to include insurance verification information and pre-authorization information.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

customer service jobs in lake placid fl

Medical Front Desk Receptionist

Customer Service Associate

Customer Service Associate

Front Desk Staff

Customer Service Associate FT

Customer Service Associate I

Customer Service Associate I

Front Desk Associate

Pharmacy Customer Service Associate

Front Desk Student Side Clerk 1 - JOB #4566

Customer Service Representative

Customer Service/Sales

Pro Customer Service/Sales

Front Desk Supervisor | Seven Sebring Raceway Hotel

Front Office Manager | Seven Sebring Raceway Hotel

Bilingual Sales Representative 5+ year of call center sales experience required

Retail Service Specialist

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