Top 186 Pos support Jobs in Lancaster, Oh

POS Support Agent
Express Wash Concepts LLC —Etna, OH
- Weekends as needed
- Hospitality
- Experience equivalent to degree accepted
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Senior Outside B2B Sales Executive
Wholesale Payments —Ohio
- $93,489 - $223,999 a year
- Full-time
- Remote
- Business development
- Fair chance
- Senior level
- Paid training
- Health savings account
Quick Apply
Restaurant Supervisor -Hocking Hills Lodge & Conference Center
Hocking Hills State Park Lodge —Logan, OH
- $16 - $18 an hour
- Overtime
- Bar
- ServSafe
- Ability to walk for extended periods
- Paid holidays
- Health insurance
Quick Apply
B2B Account Executive, Outside Sales
Wholesale Payments Inc. —Ohio
- $80,000 - $150,000 a year
- Full-time
- Mid-level
- Driving
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Team Member – Moo Moo Express Car Wash
Express Wash Concepts LLC —Lancaster, OH
- From $15 an hour
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Ability to stand for extended periods
- Opportunities for advancement
Quick Apply
10d
Co-Pack Coordinator
Shorr Packaging Corp. —Groveport, OH
- $22 - $24 an hour
- Full-time
- Microsoft Outlook
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Senior Investigative Analyst
Victoria's Secret —Reynoldsburg, OH
- $59,300 - $77,805 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
HVAC Construction Administrator
Romanoff Group of Companies —Gahanna, OH
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Regional Asset Protection Manager - (Columbus,Ohio)
Victoria's Secret —Reynoldsburg, OH
- $86,800 - $117,600 a year
- Full-time
- Management
- Up to 50% travel
- Mid-level
Shipping & Receiving Associate
McNichols —Whitehall, OH
- Overtime
- Forklift
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
Construction Administrator
Romanoff Group of Companies —Gahanna, OH
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
1st Shift Receiver
Premier ProduceOne —Columbus, OH
- $20 an hour
- Full-time
- Forklift
- Warehouse
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Cashier / Team Member Charleys Cheesesteaks
Charley's Philly Steaks & Wings —Lancaster, OH
- $11 - $16 an hour
- Part-time
- Quick service & fast food restaurant
- Grocery store experience
- In-person
- Paid training
- Health insurance
Quick Apply
Customer Service
Fully Promoted Gahanna, OH —Columbus, OH
- $45,000 - $55,000 a year
- Full-time
- Computer literacy
- Office
- Windows
- Paid time off
- 401(k) matching
Quick Apply
Online Grocery Pick-Up Clerk
Kroger —Lancaster, OH
- $15.40 an hour
- Part-time
- Basic math
- Adults
- Cash register
2d
Account Sales Manager
Keurig Dr Pepper —Canal Winchester, OH
- $40,500 - $65,940 a year
- Urgently hiring
- Merchandising
- Mid-level
- Ability to lift 50 pounds
- Mileage reimbursement
- Paid parental leave
3d
Baggallini & Dearfoams Demand Planning Analyst
RG Barry Brands —Pickerington, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
Quick Apply
Cashier/Stocking
Short Stop —Circleville, OH
- $12 - $15 an hour
- Part-time
- Bilingual
- Supervising experience
- Grocery store experience
Quick Apply
13d
SUPPLY CHAIN SPECIALIST
Brewdog —Canal Winchester, OH
- Microsoft Excel
- Computer literacy
- Mid-level
- Parental leave
- Employee assistance program
Quick Apply
9d
Material Handler
Action Group LLC —Blacklick, OH
- $21 - $22 an hour
- Overtime
- Clean driving record
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply

I want to receive the latest job alert for pos support in lancaster, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

pos support jobs near lancaster, oh

Senior Sales Executive jobs in Ohio

Cashier jobs in Lancaster, OH

Account Manager jobs in Canal Winchester, OH

Outside Sales Representative jobs in Ohio

Customer Service Representative jobs in Gahanna, OH

Car Wash Attendant jobs in Lancaster, OH

Market Research Analyst jobs in Los Angeles, CA

Investigations Analyst jobs in Omaha, NE

Investigations Analyst jobs in New York State

Business Analyst jobs in Pensacola, FL

Investigations Analyst jobs in Fort Worth, TX

Senior Sales Executive jobs in Massachusetts

Senior Sales Executive jobs in Texas

Pharmaceutical Sales jobs in Kalamazoo County, MI

Medical Device Sales jobs in Cleveland, OH

Senior Sales Executive jobs in Worthington, OH

Senior Sales Executive jobs in Knoxville, TN

Construction Administrator jobs in Bozeman, MT

Construction Administrator jobs in Johnston, RI

Construction jobs in Kentucky

POS Support Agent

Express Wash Concepts LLC -
Etna, OH

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
401(k) 4% Match
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Mobile device support
Incident report management
LAN
Hardware maintenance
Equipment troubleshooting
Internal employee customer service
Computer hardware
WAN
IP networking
CRM system proficiency
POS systems
Peripheral hardware support
Ticketing system technical support

Full Job Description

Location:

13375 National Road SW, Etna, Ohio, 43068

Job Description:

Express Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash.

Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes.

Why Choose Express Wash Concepts? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean.

Discover the benefits of joining Express Wash Concepts

Competitive wages: Enjoy a compensation package reflecting your skills and dedication.
Discretionary year-end bonus: Receive a year-end bonus based on exceptional performance.
Unlimited Wash Club Membership: Keep your vehicle looking its best.
Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.
Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
HSA contribution: $1,000/year (with qualifying plan).
Secure future: 401k with up to 4% company match.
Educational reimbursement: Up to $5,250 annually to support ongoing learning and development.

Essential duties and responsibilities

The POS Support Agent provides frontline technical support for Point-of-Sale systems and related hardware across all Express Wash Concepts locations. Reporting to the POS Support Lead, this role is the first point of contact for site teams experiencing POS issues, responsible for delivering fast, accurate, and customer-focused Tier 1 and Tier 2 support. POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team. This position requires flexible availability to support business hours of 7:00 AM–8:00 PM Monday through Saturday and 7:00 AM–7:00 PM on Sundays.

Tier 1 & Tier 2 Technical Support

Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations.
Troubleshoot and resolve Tier 1 and Tier 2 issues involving POS terminals, kiosks, mobile tablets, payment devices, receipt printers, cash drawers, and barcode scanners.
Guide site staff or IT Field Technicians through step-by-step troubleshooting procedures in a clear, patient, and professional manner.
Assist with system updates, software configuration changes, and hardware swap procedures as directed by the POS Support Lead or POS Analyst(s).
Accurately diagnose issues and apply documented resolutions, escalating to the POS Support Lead or POS Analyst(s) when issues exceed Tier 2 scope.

Ticket Management & Documentation

Log all support requests, troubleshooting steps, and resolutions in the helpdesk ticketing system and POS ticketing system as needed promptly and with sufficient detail.
Maintain accurate ticket records including issue categorization, priority, affected location, hardware/software involved, and time-to-resolution.
Follow up on open tickets to ensure timely resolution and keep affected locations informed of status throughout the process.
Contribute to the team knowledge base by documenting new issues, effective resolutions, and frequently asked questions.

Escalation & Team Collaboration

Recognize when issues exceed Tier 2 capability and escalate promptly to the POS Support Lead, who will coordinate with POS Analyst(s)s for Tier 3 resolution.
Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already taken, system behavior observed, and any relevant context from the location.
Collaborate with teammates to share knowledge, assist with ticket overflow, and support consistent service quality across the team.
Participate in team huddles, training sessions, and process improvement discussions as requested by the POS Support Lead.

Customer Service & Location Support

Deliver a high level of customer service to internal users, treating site teams as valued partners and maintaining a professional, solution-focused demeanor in all interactions.
Communicate clearly with non-technical users, translating technical instructions into simple, actionable steps.
Follow up with locations after issue resolution to confirm the fix is holding and that the team is satisfied with the outcome.
Represent the IT team very positively in all interactions, reinforcing trust and confidence in POS support services.

System Maintenance & Administrative Tasks

Assist with routine POS maintenance tasks including peripheral checks, software version verification, and hardware inventory tracking.
Support rollout activities such as device staging, configuration, and pre-deployment testing as assigned.
Maintain awareness of current POS platform versions, known issues, and upcoming updates to provide accurate and current support.
Adhere to all IT security policies and procedures, including those related to PCI-DSS compliance in POS support activities.

Required Skills & Abilities

Working knowledge of POS hardware and software, including terminals, payment devices, printers, kiosks, mobile tablets, and common peripheral equipment.
Ability to troubleshoot technical issues methodically and effectively under pressure in a fast-paced, high-volume support environment.
Experience using a helpdesk or ITSM ticketing system (e.g., ServiceNow, Zendesk, Salesforce, or similar) to log, track, and resolve support requests.
Strong customer service skills with the ability to communicate clearly and professionally with non-technical site staff.
Ability to follow documented runbooks and troubleshooting procedures consistently and accurately.
Strong written communication skills for clear, complete ticket documentation and knowledge base contributions.
Team-oriented with a collaborative mindset and willingness to assist colleagues during peak periods.
Ability to manage multiple open tickets simultaneously while maintaining quality and meeting SLA targets.
Basic understanding of networking concepts (IP addressing, Wi-Fi connectivity, LAN/WAN) as they relate to POS system connectivity.
Awareness of PCI-DSS requirements as they apply to POS support activities is a plus.

Education & Experience

Associate’s degree in information technology or a related field preferred; equivalent work experience will be considered.
1–3 years of experience in IT support, help desk, or POS system support in a retail, hospitality, car wash, or similar multi-location environment.
Demonstrated experience troubleshooting POS terminals, payment devices, kiosks, mobile selling tablets or related hardware in a customer-facing setting.
Experience working within a structured support environment with defined SLAs and ticketing workflows is strongly preferred.
Any relevant IT certifications (CompTIA A+, HDI Support Center Analyst, or similar) are a plus.

Schedule & Availability

This position requires flexible scheduling to support business hours across all Express Wash Concepts locations. Agents will be scheduled within the following coverage windows:

Monday – Saturday: 7:00 AM – 8:00 PM
Sunday: 7:00 AM – 7:00 PM

Schedules will be assigned by the POS Support Lead to ensure coverage across all operating hours. Flexibility to work varying shifts, including early mornings, evenings, and weekends, is required. On-call availability may be required for critical incidents outside of scheduled hours.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

Quick Apply

Refine Your Search

pos support jobs in lancaster, oh

POS Support Agent

Senior Outside B2B Sales Executive

Restaurant Supervisor -Hocking Hills Lodge & Conference Center

B2B Account Executive, Outside Sales

Team Member – Moo Moo Express Car Wash

Co-Pack Coordinator

Senior Investigative Analyst

HVAC Construction Administrator

Regional Asset Protection Manager - (Columbus,Ohio)

Shipping & Receiving Associate

Construction Administrator

1st Shift Receiver

Cashier / Team Member Charleys Cheesesteaks

Customer Service

Online Grocery Pick-Up Clerk

Account Sales Manager

Baggallini & Dearfoams Demand Planning Analyst

Cashier/Stocking

SUPPLY CHAIN SPECIALIST

Material Handler

I want to receive the latest job alert for pos support in lancaster, oh

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected