Top 1137 Customer experience representative Jobs in Lancaster, Pa

Customer Service Representative (CSR) - Level 2
Cassel —Manheim, PA
- $50,000 - $60,000 a year
- Full-time
- Customer service
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Patient Access Representative
Planned Parenthood Keystone —Lancaster, PA
- $22 an hour
- Full-time
- Hybrid work
- Computer literacy
- Adults
- Computer skills
- AD&D insurance
- Disability insurance
Quick Apply
Customer Service Specialist, Full-tim
Penn Medicine —Lancaster, PA
- HIPAA
- Administrative experience
- High school diploma or GED
- Tuition reimbursement
Quick Apply
Fully Remote Customer Service Agent
Disabled Veteran Solutions —Neffsville, PA
- From $15 an hour
- Full-time
- Remote
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Representative, Customer Service L1
ASM Industries —Lancaster, PA
- 8 hour shift
- Word processing
- Basic math
- Mid-level
Quick Apply
14d
Patient Service Representative
Patient First —Lancaster, PA
- Full-time
- 18 years or older
- Ability to walk for extended periods
- Maintenance
Guest Services Representative/Part Time/ Days
Penn Medicine —Lancaster, PA
- Part-time
- Computer literacy
- High school diploma or GED
- Pre-employment physical examination
- Tuition reimbursement
Quick Apply
3d
Customer Service Representative
Pye-Barker Fire & Safety, LLC —Ephrata, PA
- $20 - $24 an hour
- Full-time
- Office
- High school diploma or GED
- Conflict management
- Paid holidays
- Disability insurance
Quick Apply
Patient Services Representative
UPMC —York, PA
- $19.41 - $29.15 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Organizational skills
Customer Service Representative
Lancaster Nursing and Rehabilitation Center —Lancaster, PA
- $401,000 a year
- Part-time
- Computer literacy
- High school diploma or GED
- Typing
- Health insurance
- Dental insurance
Quick Apply
2d
Office Support I 37.5 FT
Lancaster County, PA —Lancaster, PA
- $31,960.50 a year
- Full-time
- High school
- Computer literacy
- English
Host - Iron Hill Brewery & Restaurant
Iron Hill Brewery & Restaurant - Rightlane LLC —Lancaster, PA
- $15 - $21 an hour
- Ability to walk for extended periods
- Ability to stand for extended periods
- Communication skills
Quick Apply
Administrative Support Representative
That Fish Place- That Pet Place —Lancaster, PA
- $15 - $19 an hour
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
9d
Customer Support - Printing
WhiteOak —Lancaster, PA
- Full-time
- Mid-level
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
12h
Client Support Representative
Team Builder Recruiting —Gap, PA
- $25 - $30 an hour
- Part-time
- Senior level
- Paid holidays
- Health insurance
Quick Apply
1d
Medical Services Coordinator
LifeStance Health —Ephrata, PA
- $21.75 an hour
- Full-time
- Psychiatry
- HIPAA
- Mid-level
- Paid parental leave
- AD&D insurance
Quick Apply
Patient Service Representative I
Keystone Urology —Lancaster, PA
- Full-time
- OSHA
- HIPAA
- High school diploma or GED
- Health savings account
Quick Apply
3d
Patient Services Representative- UPMC LItitz, Limited Part-time, Night Shift
UPMC —Lititz, PA
- $19.41 - $29.15 an hour
- Part-time
- HIPAA
- High school diploma or GED
- Fingerprint clearance
Customer Service Representative
Motion Industries (MOT) —York, PA
- Full-time
- Computer literacy
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Patient Services Rep
Orthopedic Associates of Lancaster —Willow Street, PA
- Computer literacy
- High school diploma or GED
- Computer skills
Quick Apply

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Customer Service Representative (CSR) - Level 2

Cassel -
Manheim, PA

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Teamwork
Customer service
High school diploma or GED
Driver's License
Attention to detail
Account management
Time management

Full Job Description

At Cassel, we transform vehicles into moving brand statements through custom wraps and fleet graphics, supported by decals and signage that complete the look. We’re a collaborative, fast‑paced team that values craftsmanship, communication, and keeping projects moving smoothly from concept to completion.

JOB SUMMARY

We're looking for an experienced Customer Service Representative (CSR) - Level 2 to serve as a trusted partner for our customers throughout the sales, design, print production, and install process. In this role, you'll manage customer projects from start to finish, build strong customer relationships, coordinate with cross-functional teams, and proactively solve problems to ensure a smooth and successful customer experience.

PRIMARY RESPONSIBILITIES

1. Customer Service & Account Management

Serve as the primary point of contact and trusted advisor for assigned customers throughout the sales, design, print production, and install process
Manage customer projects from start to finish, coordinating multiple vehicles, locations, schedules, and contacts to ensure a successful outcome
Review quotes, sales orders, and project details for accuracy and completeness, identifying risks or missing information before producing materials
Set clear customer expectations regarding project scope, pricing, timelines, design revisions, and installation requirements
Anticipate customer needs and proactively provide recommendations, solutions, and next steps
Independently resolve escalated customer concerns while maintaining strong customer relationships and protecting company interests

2. Sales Lead Support

Support assigned sales inquiries and opportunities that align with your experience and customer portfolio
Partner with Sales and Estimating to gather project requirements and develop accurate quotes
Build strong relationships with prospective customers by understanding their goals and guiding them through the vehicle graphics process
Follow up on assigned opportunities and open quotes to support timely customer decisions
Identify opportunities for additional services, future projects, and repeat business
Collaborate with Sales, Design, and Operations to ensure a smooth transition from opportunity to project execution

3. Project & Operational Coordination

Partner with sales, design, logistics, print production, and install teams to ensure successful project execution
Monitor active projects and proactively address risks, missing information, or customer-impacting issues
Serve as a resource for resolving complex customer concerns requiring strong judgment and problem-solving skills
Advocate for customers while balancing operational capabilities, priorities, and commitments
Take ownership of customer outcomes by driving issues through to resolution and ensuring commitments are met
Identify opportunities to improve processes, communication, and the overall customer experience

4. Administrative & Team Support

Provide backup front desk coverage, including greeting visitors and coordinating customer drop-offs and pick-ups
Support shared email and phone communications, ensuring timely and professional responses
Assist with vehicle tracking, lot audits, documentation, and other operational support activities as needed
Maintain a strong working knowledge of company workflows and processes.
Support onboarding and training of new Customer Service Representatives by sharing best practices and process knowledge
Contribute to a collaborative team environment focused on delivering an exceptional customer experience

EXPERIENCE

High School Diploma or Equivalent Required
4+ years of customer service, account management, project coordination, or related experience preferred
Experience managing multiple priorities and providing support in a fast-paced environment preferred

SKILLS

Strong written and verbal communication
Excellent organization and time management
Customer-focused and service-driven
Effective problem-solving and conflict resolution
Detail-oriented and highly accountable
Adaptable in a fast-paced environment
Proficient in Microsoft 365 and business systems

CHARACTERISTICS

Humble
Hungry
Self-Aware
Emotionally Mature
Sense of Urgency
Professionalism
Self-Motivated
Engaging
Empathetic
Integrity
Servant Hearted
Willing
Hospitable
Proactive
Optimistic
Personable
Active Listener

OTHER INFORMATION

This job description outlines the core responsibilities of the role but may evolve as business needs change. Additional tasks may be assigned by the manager.
This position is full‑time, on‑site at our Manheim location. Pay is commensurate with experience. Learn more about us at casselteam.com.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

License/Certification:

Driver's License (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience representative jobs in lancaster, pa

Customer Service Representative (CSR) - Level 2

Patient Access Representative

Customer Service Specialist, Full-tim

Fully Remote Customer Service Agent

Representative, Customer Service L1

Patient Service Representative

Guest Services Representative/Part Time/ Days

Customer Service Representative

Patient Services Representative

Customer Service Representative

Office Support I 37.5 FT

Host - Iron Hill Brewery & Restaurant

Administrative Support Representative

Customer Support - Printing

Client Support Representative

Medical Services Coordinator

Patient Service Representative I

Patient Services Representative- UPMC LItitz, Limited Part-time, Night Shift

Customer Service Representative

Patient Services Rep

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