Top 9 Customer success manager Jobs in Lancaster, Pa

Customer Success & Account Manager
VIZpin Smart Property Systems —Lancaster, PA
- $40,000 - $48,000 a year
- Full-time
- Mid-level
- Organizational skills
- 2 years
- Paid training
- Health insurance
Quick Apply
4d
Customer Success & Account Manager
VIZpin —Lancaster, PA
- Mid-level
- Organizational skills
- 2 years
4d
Customer Success Manager
Shipfusion —York, PA
- $70,000 - $80,000 a year
- Google Workspace
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Success Manager
Shipfusion —York, PA
- $80,000 - $95,000 a year
- Senior level
- Communication skills
- Teaching
- Health insurance
- Dental insurance
Quick Apply
Sales Account Manager
Seltzer’s Smokehouse Meats —Palmyra, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- 401(k)
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Vincent Cerceo - State Farm Agent —York, PA
- $40,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Profit sharing
- Health insurance
Quick Apply

Discover related jobs

Based on your search for customer success manager jobs.

Customer Success & Account Manager
VIZpin Smart Property Systems —Lancaster, PA
Coordinate kickoff calls, implementation activities, training, and follow-up. Are comfortable leading customer calls and training sessions.
$40,000 - $48,000 a year
Quick Apply
4d
Customer Success & Account Manager
VIZpin —Lancaster, PA
Coordinate kickoff calls, implementation activities, training, and follow-up. Are comfortable leading customer calls and training sessions.
4d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Medical RCM Client Account Manager
Accountable Revenue Cycle Solutions —Westerville, OH
Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred. The Client Account Manager, is responsible for developing…
$35 - $40 an hour
Quick Apply
Account Manager
ABI Document Support Services —Columbus, OH
Consistent client engagement through calls, meetings, and trainings. Experience managing multiple accounts and driving account growth.
$80,000 - $95,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer success manager in lancaster, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near lancaster, pa

Account Manager jobs in York, PA

Customer Success Manager jobs in Lancaster, PA

Customer Success Manager jobs in York, PA

Account Executive jobs in Columbia, SC

Account Manager jobs in Lafayette, LA

Account Manager jobs in Lincoln, NE

Account Manager jobs in Jacksonville, FL

Product Manager Contract jobs in New York, NY

Account Manager jobs in Saint George, UT

Account Manager jobs in Piscataway, NJ

Customer Success Manager jobs in Albuquerque, NM

Miracle Kids Success Academy jobs in Jonesboro, AR

Customer Success Manager jobs in Bellevue, WA

Customer Success Manager jobs in Orange County, CA

Customer Success Manager jobs in Boston, MA

Customer Success Manager jobs in Quincy, MA

Customer Success Specialist jobs in Atlanta, GA

Cx Customer Experience jobs in Remote

Customer Success Manager jobs in Lynnwood, WA

Customer Success Specialist jobs in Chicago, IL

Customer Success & Account Manager

VIZpin Smart Property Systems
Lancaster, PA

Quick Apply

Job Details

Full-time
$40,000 - $48,000 a year
4 days ago

Benefits

Paid training
Health insurance
Paid time off

Qualifications

Non-technical user support
Customer communication
Teamwork
Account development
Attention to detail
Organizational skills
Account management

Full Job Description

Help Customers Get More From Their Access Control Investment

We’re a growing technology company delivering smartphone-based Access Control and Visitor Management solutions. As a Customer Success & Account Manager, you’ll be responsible for building strong customer relationships and making sure our customers have a great experience from the moment they purchase through onboarding, ongoing use, and renewal.

This role is ideal for someone who enjoys working directly with customers, staying organized, solving problems, and making sure things get done. You’ll serve as a trusted point of contact for customers while working closely with our technical support and operations teams to make sure customers get the help they need.

Customer Onboarding & Success

Own the customer onboarding experience from account setup through successful implementation.
Coordinate kickoff calls, implementation activities, training, and follow-up.
Conduct customer and partner training and product walkthroughs.
Ensure customers understand how to use our platform, apps, and products.
Proactively follow up with customers to ensure successful adoption.
Conduct periodic customer check-ins and identify opportunities to improve the customer experience.
Maintain strong relationships with customers and become a trusted resource for their account.

Account Management & Retention

Serve as the primary point of contact for general customer and account-related questions.
Communicate with customers regarding upcoming renewals.
Maintain accurate account information, contacts, renewal dates, and customer activity in Salesforce.
Identify opportunities for additional products, services, or devices and coordinate with Sales as appropriate.
Help resolve customer concerns by coordinating internally with Technical Support, Sales, and Operations.

Customer Orders & Administration

Assist customers with Smartkey, Fob, and other product requests.
Prepare and manage quotes and opportunities as appropriate.
Coordinate customer orders and shipment-related communications.
Assist with account updates and changes.
Ensure customer requests are documented and followed through to completion.

Customer Support & Team Collaboration

Monitor incoming customer requests through our shared customer support system.
Provide a timely first response to customer questions, regardless of whether they are ultimately technical or account-related.
Work collaboratively with Technical Support when a customer issue requires additional technical expertise.
Maintain ownership of the customer relationship even when another team member is resolving the technical issue.
Ensure customers receive clear communication and know what to expect throughout the resolution process.

What We're Looking For

You don't need to be a technology expert—but you do need to be customer-focused, organized, resourceful, and comfortable learning technology.

You'll thrive in this role if you:

Enjoy building relationships and helping customers succeed.
Communicate clearly, professionally, and empathetically.
Are highly organized and able to manage multiple customers and priorities.
Take ownership of issues and follow through until they are resolved.
Are comfortable leading customer calls and training sessions.
Learn new systems and technology quickly.
Can explain technology in a way that is easy for customers to understand.
Are comfortable using CRM and ticketing systems.
Look for ways to improve processes rather than simply following them.

Key Success Metrics

Customer satisfaction and retention
Successful and timely customer onboarding
Renewal rate
Customer engagement and adoption
Timely response to customer requests
Accurate Salesforce records
Follow-through and completion of customer commitments

Requirements

2+ years of experience in customer success, account management, customer service, or a similar role
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Comfortable learning and explaining technology products
Experience with Salesforce or a similar CRM preferred
Experience with SaaS, technology, property management, or access control is a plus
Self-starter mindset with a strong desire to learn and grow

Pay: $40,000.00 - $48,000.00 per year

Benefits:

Health insurance
Paid time off
Paid training

Work Location: In person

Quick Apply

Refine Your Search

customer success manager jobs in lancaster, pa

Customer Success & Account Manager

Customer Success & Account Manager

Customer Success Manager

Senior Customer Success Manager

Sales Account Manager

Account Manager - State Farm Agent Team Member

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for customer success manager in lancaster, pa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected