Top 1334 Manager program operations Jobs in Lancaster, Pa

Director of Customer Success
Confidential —Lancaster, PA
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Academy Manager
Lancaster Archery Supply —Lancaster, PA
- Full-time
- Mid-level
- Continuous improvement
- Recruiting
- AD&D insurance
- Paid holidays
Quick Apply
Nurse Practitioner or Physician Assistant
WORKCARE INC —York, PA
- $70 - $75 an hour
- Per diem
- Blood sampling
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Building Maintenance Mechanic
Lancaster County, PA —Lancaster, PA
- $44,967 a year
- Full-time
- Background check
- Classroom
- Clean driving record
Vice President of Human Resources
Turkey Hill LLC —Conestoga, PA
- Ability to walk for extended periods
- Data analysis skills
- Office
- Disability insurance
- Health insurance
Quick Apply
13h
Territory Sales Manager
FGM Fabral LLC —Lancaster, PA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Up to 50% travel
- Mid-level
- Travel reimbursement
- Health savings account
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Operations and Marketing Coordinator
The Apartment Gallery —York, PA
- $37.50 - $39.50 an hour
- Full-time
- Clean driving record
- Microsoft Outlook
- Marketing
- AD&D insurance
- Paid holidays
Quick Apply
11h
Sales & Marketing Coordinator
Roechling Medical Lancaster —Denver, PA
- Full-time
- Background check
- Computer science
- Microsoft Outlook
- Referral program
7d
Nurse Manager (RN)- Night Shift
Lancaster Behavioral Health Hospital —Lancaster, PA
- Overtime
- CPR Certification
- Nursing
- Psychiatry
- Free parking
- Health savings account
11d
Finance Manager
Lancaster County Motors —Lancaster, PA
- Full-time
- Dealership
- Mid-level
- In-person
Quick Apply
Processing Assistant Plant Manager
Godshall's Quality Meats (Daniel Weaver Company) —Lebanon, PA
- Full-time
- 3 years
- Ability to lift 50 pounds
- Team management
- Profit sharing
- Paid holidays
Quick Apply
Patient Care Manager - Registered Nurse - $7,000 Signing BONUS!!
Caring Hospice Services —Lancaster, PA
- Full-time
- Nursing
- RN License
- Mid-level
- Health insurance
- 401(k)
Quick Apply
5d
Service Manager, Heavy Construction Equipment
Highway Equipment & Supply Co. —Ephrata, PA
- $50,000 - $75,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Profit sharing
- Paid training
Quick Apply
Mechanical Supervisor
H&S Industrial —Manheim, PA
- Full-time
- Background check
- 5 years
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
5d
Industrial Assembly Quality Technician
Advanced Fluid Systems —York, PA
- From $26 an hour
- Full-time
- Ability to walk for extended periods
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
11d
Registered Nurse, Home Health
AccentCare, Inc. —York, PA
- $87,000 - $100,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Health savings account
- Paid holidays
Quick Apply
RN Case Manager (Home Health)
Team Select Home Care —Lancaster, PA
- $80,000 a year
- Weekends as needed
- Hybrid work
- Nursing
- RN License
- Mid-level
- Wellness program
- Continuing education credits
Quick Apply
HUB DRIVER
AutoZone —Lancaster, PA
- Overtime
- Spanish
- Hazmat Endorsement
- Merchandising
- Store discount
- Employee stock purchase plan
6d
Production Supervisor
Burnham Holdings Inc —Lancaster, PA
- Full-time
- Mid-level
- Assembly
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Accounting Manager
Viocity Group —Mount Joy, PA
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
13d

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manager program operations jobs near lancaster, pa

Director of Customer Success

Confidential
Lancaster, PA

Quick Apply

Job Details

Full-time
$110,000 - $115,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer retention
Coaching
Metrics Reporting
Team development
Client services
Account management
Senior leadership

Full Job Description

A growing third-party logistics and fulfillment organization is seeking a Director of Customer Success to lead and scale its client-facing function. This is a senior leadership role focused on people, process, and outcomes—not day-to-day account management.

The ideal candidate is a strategic operator who can build structure, develop leaders, and ensure an exceptional, repeatable client experience across the full lifecycle.

Position Overview

The Director of Customer Success will own the direction and performance of the Customer Success function, overseeing onboarding, ongoing client relationships, and strategic account oversight. Reporting directly to the Chief Operating Officer, this role partners closely with Operations, Sales, Finance, and IT to drive retention, satisfaction, and long-term growth.

This role requires an on-site presence in Lancaster, PA and includes travel for client visits and multi-site collaboration.

Key Responsibilities

Client Onboarding Oversight

Provide strategic leadership to the onboarding function
Ensure smooth handoffs from Sales to Operations
Define success criteria for go-live and long-term client health
Identify recurring onboarding challenges and drive cross-functional solutions

Team Leadership & Development

Lead, coach, and develop a team of Customer Success professionals and a Strategic Account Manager
Own hiring, onboarding, performance management, and succession planning
Establish a culture of accountability, ownership, and continuous improvement
Conduct regular 1:1s, team meetings, and performance reviews

Process & Playbook Development

Build standardized workflows for escalations, QBRs, onboarding handoffs, and issue resolution
Formalize processes that scale across multiple facilities
Partner with Sales and Operations to define and manage the full client lifecycle

Performance Management & Accountability

Define and monitor KPIs including retention, SLA performance, escalation resolution, CSAT, and expansion indicators
Shift the function from reactive to proactive management using data and trend analysis
Present client health and team performance metrics to senior leadership

Financial & Operational Accountability

Manage departmental budget, headcount planning, and tool spend
Ensure billing accuracy for client-facing services
Serve as escalation point for billing disputes and lead root-cause resolutions
Partner with Finance on reporting and cost management

Cross-Functional Leadership

Act as the primary Customer Success liaison to Operations, Sales, Finance, and IT
Lead client issue resolution at the leadership level
Collaborate with Operations to align fulfillment performance to client expectations

Qualifications

Required

5–8 years of progressive experience in Customer Success, Client Services, or Account Management
2–4 years of people management experience (teams of 3+)
Proven experience building or formalizing scalable customer success processes
Strong leadership, coaching, and performance management skills
Data-driven mindset with experience using KPIs to drive outcomes

Preferred

Experience in 3PL, supply chain, eCommerce fulfillment, or logistics
Background in SaaS or B2B services with strong process orientation
Comfort operating in fast-paced, operationally complex environments
Proficiency with CRM and customer success platforms; WMS/OMS exposure a plus

Pay: $110,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

manager program operations jobs in lancaster, pa

Director of Customer Success

Academy Manager

Nurse Practitioner or Physician Assistant

Building Maintenance Mechanic

Vice President of Human Resources

Territory Sales Manager

Operations and Marketing Coordinator

Sales & Marketing Coordinator

Nurse Manager (RN)- Night Shift

Finance Manager

Processing Assistant Plant Manager

Patient Care Manager - Registered Nurse - $7,000 Signing BONUS!!

Service Manager, Heavy Construction Equipment

Mechanical Supervisor

Industrial Assembly Quality Technician

Registered Nurse, Home Health

RN Case Manager (Home Health)

HUB DRIVER

Production Supervisor

Accounting Manager

I want to receive the latest job alert for manager program operations in lancaster, pa

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