Top 1183 Operations development program Jobs in Lancaster, Pa

Director of Customer Success
Confidential —Lancaster, PA
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Program Assistant
Touchstone Foundation —Lancaster, PA
- $20 - $22 an hour
- 8 hour shift
- Background check
- School experience
- Spanish
- Professional development assistance
- Flexible schedule
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Physical Therapist Clinic Director
Drayer Physical Therapy —Manchester, PA
- $87,000 - $105,000 a year
- Part-time
- Physical & Rehabilitation Medicine
- Outpatient experience
- Clinic
- Paid holidays
- Health insurance
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Academy Manager
Lancaster Archery Supply —Lancaster, PA
- Full-time
- Mid-level
- Continuous improvement
- Recruiting
- AD&D insurance
- Paid holidays
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Machinist (1st/Weekend shift)
Electron Energy Corporation —Lancaster, PA
- $25 - $29 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
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Nurse Manager (RN)- Night Shift
Lancaster Behavioral Health Hospital —Lancaster, PA
- Overtime
- CPR Certification
- Nursing
- Psychiatry
- Free parking
- Health savings account
10d
MTSS Specialist
The School District of the City of York —York, PA
- $61,269 - $102,669 a year
- Full-time
- Classroom
- 5 years
- Computer literacy
- Health savings account
- Health insurance
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11d
Masters Social Worker / MSW, Home Health PRN
AccentCare, Inc. —York, PA
- $65,000 - $80,000 a year
- PRN
- CPR Certification
- Master of Social Work
- BLS Certification
- Health savings account
- Paid holidays
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Executive Chef
Pioneer College Caterers —Lancaster, PA
- $65,000 - $70,000 a year
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Excel
- Profit sharing
- Disability insurance
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Behavior Support Specialist II, Part-Time
Milton Hershey School —Hershey, PA
- $28.40 - $45.39 an hour
- Part-time
- Computer literacy
- Mid-level
- Psychology
- Employee assistance program
- Retirement plan
Lead Teacher / Group Supervisor
Kiddie Academy of Lancaster —Lancaster, PA
- $16 - $18 an hour
- Full-time
- Background check
- Classroom
- Preschool
- Paid training
- Paid holidays
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14h
Data Center Solutions Thermal Solutions Engineer
Advanced Cooling Technologies Inc —Lancaster, PA
- Full-time
- Bachelor of Science
- Engineering
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Staff Veterinarian
Hendrix Genetics —Ephrata, PA
- Full-time
- English
- Continuous improvement
- Computer skills
Quick Apply
Registered Nurse
DAVITA —Lancaster, PA
- 8 hour shift
- Microsoft Word
- Nursing
- Microsoft Outlook
- Paid training
- Health insurance
Sales and Service Representative
Univest Financial Corporation —Intercourse, PA
- From $23 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Infant/Toddler Assistant Director
Catherine Hershey Schools —Elizabethtown, PA
- $79,500 - $92,505 a year
- Online Application
- Classroom
- Microsoft Outlook
- 5 years
Registered Nurse PM
MEDIKO INC —York, PA
- $41 - $51 an hour
- 8 hour shift
- CPR Certification
- Nursing
- RN License
- Wellness program
- Health savings account
Quick Apply
Senior Plumber
American Water Savings —Pennsylvania
- $70,000 - $85,000 a year
- Overtime
- Management
- Driver's License
- Plumbing
- Paid holidays
- Paid time off
Quick Apply
7d
Registered Nurse 6A - 6:30P
MEDIKO INC —York, PA
- Weekends as needed
- CPR Certification
- Nursing
- RN License
- Wellness program
- Health savings account
Quick Apply
Special Projects Director
The Wenger Group —Lancaster, PA
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply

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operations development program jobs near lancaster, pa

Director of Customer Success

Confidential
Lancaster, PA

Quick Apply

Job Details

Full-time
$110,000 - $115,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer retention
Coaching
Metrics Reporting
Team development
Client services
Account management
Senior leadership

Full Job Description

A growing third-party logistics and fulfillment organization is seeking a Director of Customer Success to lead and scale its client-facing function. This is a senior leadership role focused on people, process, and outcomes—not day-to-day account management.

The ideal candidate is a strategic operator who can build structure, develop leaders, and ensure an exceptional, repeatable client experience across the full lifecycle.

Position Overview

The Director of Customer Success will own the direction and performance of the Customer Success function, overseeing onboarding, ongoing client relationships, and strategic account oversight. Reporting directly to the Chief Operating Officer, this role partners closely with Operations, Sales, Finance, and IT to drive retention, satisfaction, and long-term growth.

This role requires an on-site presence in Lancaster, PA and includes travel for client visits and multi-site collaboration.

Key Responsibilities

Client Onboarding Oversight

Provide strategic leadership to the onboarding function
Ensure smooth handoffs from Sales to Operations
Define success criteria for go-live and long-term client health
Identify recurring onboarding challenges and drive cross-functional solutions

Team Leadership & Development

Lead, coach, and develop a team of Customer Success professionals and a Strategic Account Manager
Own hiring, onboarding, performance management, and succession planning
Establish a culture of accountability, ownership, and continuous improvement
Conduct regular 1:1s, team meetings, and performance reviews

Process & Playbook Development

Build standardized workflows for escalations, QBRs, onboarding handoffs, and issue resolution
Formalize processes that scale across multiple facilities
Partner with Sales and Operations to define and manage the full client lifecycle

Performance Management & Accountability

Define and monitor KPIs including retention, SLA performance, escalation resolution, CSAT, and expansion indicators
Shift the function from reactive to proactive management using data and trend analysis
Present client health and team performance metrics to senior leadership

Financial & Operational Accountability

Manage departmental budget, headcount planning, and tool spend
Ensure billing accuracy for client-facing services
Serve as escalation point for billing disputes and lead root-cause resolutions
Partner with Finance on reporting and cost management

Cross-Functional Leadership

Act as the primary Customer Success liaison to Operations, Sales, Finance, and IT
Lead client issue resolution at the leadership level
Collaborate with Operations to align fulfillment performance to client expectations

Qualifications

Required

5–8 years of progressive experience in Customer Success, Client Services, or Account Management
2–4 years of people management experience (teams of 3+)
Proven experience building or formalizing scalable customer success processes
Strong leadership, coaching, and performance management skills
Data-driven mindset with experience using KPIs to drive outcomes

Preferred

Experience in 3PL, supply chain, eCommerce fulfillment, or logistics
Background in SaaS or B2B services with strong process orientation
Comfort operating in fast-paced, operationally complex environments
Proficiency with CRM and customer success platforms; WMS/OMS exposure a plus

Pay: $110,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

operations development program jobs in lancaster, pa

Director of Customer Success

Program Assistant

Physical Therapist Clinic Director

Academy Manager

Machinist (1st/Weekend shift)

Nurse Manager (RN)- Night Shift

MTSS Specialist

Masters Social Worker / MSW, Home Health PRN

Executive Chef

Behavior Support Specialist II, Part-Time

Lead Teacher / Group Supervisor

Data Center Solutions Thermal Solutions Engineer

Staff Veterinarian

Registered Nurse

Sales and Service Representative

Infant/Toddler Assistant Director

Registered Nurse PM

Senior Plumber

Registered Nurse 6A - 6:30P

Special Projects Director

I want to receive the latest job alert for operations development program in lancaster, pa

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