Top 1134 Customer experience manager Jobs in Lancaster Pa

Dutch Wonderland Guest Experience Manager
Herschend Entertainment —Lancaster, PA
- From $65,000 a year
- Weekends as needed
- 18 years or older
- Marketing
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Business Applications Manager
Turkey Hill LLC —Conestoga, PA
- Computer Science
- Inventory management
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
Automotive Finance Manager
Bennett Automotive Group of Lebanon —Lebanon, PA
- Full-time
- Background check
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Lead Commercial Solar Electrician/ Electrical Operations Manager
Confidential —Lancaster, PA
- $50 - $80 an hour
- Full-time
- Background check
- Clean driving record
- Construction site
- Paid holidays
- Health insurance
Quick Apply
8d
Service Manager, Heavy Construction Equipment
Highway Equipment & Supply Co. —Ephrata, PA
- $50,000 - $75,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Profit sharing
- Paid training
Quick Apply
Automotive Finance & Insurance (F&I) Manager
Hondru Ford —Manheim, PA
- Full-time
- Dealership
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Lead Commercial Solar Electrician/ Electrical Operations Manager
Confidential —Lancaster, PA
- $50 - $80 an hour
- Full-time
- Clean driving record
- Construction site
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
8d
Lead Commercial Solar Electrician/ Electrical Operations Manager
Confidential —York, PA
- $50 - $80 an hour
- Full-time
- Clean driving record
- Construction site
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
8d
Quality Control Manager
ACTION MANUFACTURING COMPANY —Atglen, PA
- Full-time
- Background check
- 6 years
- Computer Science
Quick Apply
Academy Manager
Lancaster Archery Supply —Lancaster, PA
- Full-time
- Mid-level
- Continuous improvement
- Recruiting
- AD&D insurance
- Paid holidays
Quick Apply
OEM Account Manager
MGS INCORPORATED —Denver, PA
- Full-time
- Mid-level
- Business development
- Driver's License
- Profit sharing
Quick Apply
Senior Program Manager Pequea Valley, PA
Right at School —Paradise, PA
- $24.00 - $26.40 an hour
- Part-time
- CPR Certification
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Territory Sales Manager
FGM Fabral LLC —Lancaster, PA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Up to 50% travel
- Mid-level
- Travel reimbursement
- Health savings account
Quick Apply
Manager
McDonald’s —Lancaster, PA
- Up to $20 an hour
- High school
- Mid-level
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Assistant Production Manager
Champion Home Builders —Leola, PA
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Drop Bury Manager - Experience Required -
Tech Network Inc —Lancaster, PA
- $52,000 - $70,000 a year
- Full-time
- Clean driving record
- Construction site
- 3 years
Quick Apply
4d
Account Manager: Personal Insurance
Enders —Millersville, PA
- $42,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
4d
Manager
McDonald’s —Myerstown, PA
- Up to $20 an hour
- High school
- Mid-level
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Account Manager
Burnham Holdings Inc —York, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Paid holidays
- Health insurance
Quick Apply
4d
Manager
McDonald’s —Lebanon, PA
- Up to $20 an hour
- High school
- Mid-level
- Quick service & fast food restaurant
- Health insurance
- Dental insurance

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Dutch Wonderland Guest Experience Manager

Herschend Entertainment -
Lancaster, PA

Quick Apply

Job Details

Full-time
From $65,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Employee discount

Qualifications

Customer communication
Staff supervision
Team supervision
Spreadsheets
Client inquiry handling
High school diploma or GED
Hiring
Bachelor's degree
Customer relationship management
Business Administration
Productivity software

Full Job Description

The Guest Experience Manager is tasked with overseeing the operations for admissions, parking, ticket and pass processing, guest relations, and any other associated areas. In addition to managing a large number of team members, this position will interact with guests on a daily basis to ensure maximum satisfaction

The ideal candidate will embrace being an ambassador for the park and the brand, by delivering ultimate guest satisfaction, expert knowledge, trusted leadership and financial responsibility throughout all assigned operations.

We are currently looking for a:

Dutch Wonderland Guest Experience Manager

Roles & Responsibilities:

Supervisory Duties:

Manage all aspects of the Admissions, Parking, and Guest Services teams, along with any other assigned business units
Lead by example, attitude, and as a representation of Dutch Wonderland's core values
Act as an approachable mentor and coach to all assigned team members
Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets
Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all guest experience positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with PA law
Ensure daily sign-in sheets are completed and submitted each day
Assist with team scheduling and timekeeping activities

Departmental Duties:

Delight the guests with exceptional customer service and a guest-centric approach
Oversee guest arrival process including parking fee transactions, in-park ticket sales, season pass processing and turnstiles
Ensure compliance with all PCI related standards, policies and procedures
Coordinate and conduct training sessions, recurring team meetings, and audits of assigned operations
Become knowledgeable of all passes, promotions, operating schedules, and planned events
Prepare and analyze Admissions-related operating reports and perform in-depth studies of annual sales, attendance logs, inspections, and labor costs
Oversee customer relations efforts, including customer relations office, call center operations and replies to customer inquiries via telephone, email and other media channels
Interact with guests on a face-to-face basis, asking for feedback, and promptly addressing concerns.
Ensure tickets and products are setup correctly within POS and Inventory system in Workday
Perform administrative duties including assisting with entering daily revenue, typing, preparing reports, and ordering supplies in coordination with revenue and park leadership
Ensure that all team members are enforcing park entrance and exit policies
Immediately report security, safety, or maintenance concerns to the proper channels
Promptly notify the security team or the operator of team member and guest injuries or emergencies
Ensure that all Front Gate protocols are executed during emergencies or inclement weather situations
All other duties assigned by leadership

Education & Experience:

High School Diploma or equivalent; Equivalent work experience will be considered
Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or a related field; Equivalent work experience will also be considered
3-5 years of work experience in a related role
2+ years of previous supervisory experience leading a team of employees
Previous amusement park, theme park, or waterpark experience highly desired but not required

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Ability to regularly work hours that extend beyond 9am to 5pm
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to speak with guests directly while maintaining a high degree of professionalism
Ability to lead and motivate a large group of employees
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Must be proficient in Microsoft Excel, Word, and Power Point.

Physical Requirements:

Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for extended periods of time, while using a computer or POS equipment
Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions:

This role will predominantly be based in both an office setting as well as frequent exposure to outdoor environments
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
Subject to loud noise levels, flashing lights, and heavily populated environments
Subject to frequent interruptions and requests that may require reprioritization of activities

Pay: From $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in lancaster pa

Dutch Wonderland Guest Experience Manager

Business Applications Manager

Automotive Finance Manager

Lead Commercial Solar Electrician/ Electrical Operations Manager

Service Manager, Heavy Construction Equipment

Automotive Finance & Insurance (F&I) Manager

Lead Commercial Solar Electrician/ Electrical Operations Manager

Lead Commercial Solar Electrician/ Electrical Operations Manager

Quality Control Manager

Academy Manager

OEM Account Manager

Senior Program Manager Pequea Valley, PA

Territory Sales Manager

Manager

Assistant Production Manager

Drop Bury Manager - Experience Required -

Account Manager: Personal Insurance

Manager

Account Manager

Manager

I want to receive the latest job alert for customer experience manager in lancaster pa

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