Top 10 Help desk technician Jobs in Lancaster Pa

IT Service Desk Specialist - Part Time Onsite
CP Flexible Packaging —York, PA
- Overtime
- Spanish
- English
- Mid-level
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Service Experience Specialist Job
Armstrong —Lancaster, PA
- $56,000 - $58,000 a year
- Full-time
- English
- Mid-level
- Analysis skills
2d
Desktop Support Engineer
Rex Tec —Honey Brook, PA
- Weekends only
- Mid-level
- In-person
- Internship
Quick Apply
5d
Maintenance Tech (Maintenance Worker) - WoodSpring Suites Lancaster PA
J&P Hospitality Management, LLC —Lancaster, PA
- $18 - $20 an hour
- Overtime
- 18 years or older
- Ability to climb stairs
- High school diploma or GED
Quick Apply
2d
Controls Support Technician
SSI Schaefer Systems International —York, PA
- From $80,000 a year
- Full-time
- Engineering
- Mid-level
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
13d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Lancaster, PA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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AAA Roadside Automotive Technician
AAA Central Penn —Lancaster, PA
- From $19.40 an hour
- Multiple hires
- Customer service
- Outdoor work
- Entry level
- Health savings account
- Paid holidays
Quick Apply
12d

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IT Service Desk Specialist - Part Time Onsite
CP Flexible Packaging —York, PA
Bachelor’s Degree in a related field or certifications that align with front line support. Flag software and systems that appear non-compliant with company,…
Quick Apply
Information Technology Specialist (Level 1)
Tandem Living —Lancaster, PA
This entry-level role is responsible for troubleshooting technical problems, escalating complex issues as needed, and ensuring timely resolution to support…
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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help desk technician jobs near lancaster pa

IT Service Desk Specialist - Part Time Onsite

CP Flexible Packaging -
York, PA

Quick Apply

Job Details

Part-time

Qualifications

Customer communication

Full Job Description

Job Summary
Serve as the first point of contact for end users, providing front-line IT support remotely or on site. Troubleshoot and resolve common, routine issues, applying fixes and workarounds while delivering exemplary customer service, and escalate more complex problems to senior technicians. Must be eager to learn and willing to follow established procedures, with strong organizational and customer service skills. May be required to travel to client sites, work weekends or after hours and work mandatory overtime when necessary.

Must have a positive can-do approach and attitude and adapt to change. Required to have effective verbal and written communication skills, good color vision, visual acuity to written material as well as product and machinery details, and change priorities as directed.

Essential Job Functions

Install and configure basic hardware and software under established procedures
Respond to tickets in accordance with SLA guidelines
Record, track, and document the help desk request problem solving process

including actions taken through to the final resolution

Respond in timely manner to requests and issues
Repair and replace equipment as needed
Help keep endpoints aligned with department security policy by following standard checklists
Provide onsite and remote support to end users
Assist in AV setups as needed for meetings
Assist new hire training for basic IT needs
Set up new workstations for users (deploying equipment, checking over account setups)
Heavy use of Windows, Mac OS, iOS and Android devices
Ability to work in Active Directory
Test new technology
Create documentation for staff for training purposes
Resolve Tier 1 support tickets
Escalate complex or unresolved issues to senior technicians with clear documentation of steps already taken
Basic networking awareness (cabling, switch ports, connectivity checks)
Participate in projects approved by management that will improve the experience of our customers and colleagues.
Flag software and systems that appear non-compliant with company, customer, state, and federal policies and report them to senior staff
Perform other duties assisted or needed by request of supervisors/manager.
Follow all established safety rules and regulations and utilize required safety equipment
Report defective equipment or unsafe conditions to the appropriate personnel
Maintain work area in a clean and orderly condition
Follow all company Good Manufacturing Practices & Policies
Ability to collaborate and maintain Garlock-CP's commitment to a Food Safe environment

Skills and Knowledge

A passion for customer service and a desire to learn and grow in an IT support role
Some college education, formal training, or equivalent experience
1–2 years of experience in a technical or customer-facing role; internships, coursework, or relevant part-time experience considered.
Demonstrates exceptional interpersonal skills
Solid problem-solving skills and a methodical, step-by-step approach to troubleshooting
Ability to follow routine issues through to resolution and know when to escalate
Willingness to learn new tools and technologies and to ask questions when unsure
Excellent oral and written communication skills
Strong organizational skills and the ability to handle multiple tasks concurrently
Ability to travel to off-site locations

PREFERRED QUALIFICATIONS:

Bachelor’s Degree in a related field or certifications that align with front line support.
Bilingual (English/Spanish) a plus.

Physical Requirements

Typical environment of manufacturing, machinery, and production facilities
Exposure includes but is not limited to continuous noise, scent of materials, bright workstations, machinery with moving parts
Intermittently on feet daily on concrete floors
Period lifting material weighing up to 50lbs
Squatting, crouching, turning, twisting, stretching, climbing steps, grabbing, pulling, pushing, and bending.
Visual and hearing acuity within normal limits

Quick Apply

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help desk technician jobs in lancaster pa

IT Service Desk Specialist - Part Time Onsite

Service Experience Specialist Job

Desktop Support Engineer

Maintenance Tech (Maintenance Worker) - WoodSpring Suites Lancaster PA

Controls Support Technician

Now Hiring IT and Telecom Field Technicians

AAA Roadside Automotive Technician

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