Top 9090 Client services manager Jobs in Landover, Md

Client Success Manager
Trivium —Washington, DC
- $70,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Paid time off
Quick Apply
Customer Support Manager
Kalibri Labs —Washington, DC
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
10d
Biorepository Operations Director
Confidential —Arlington, VA
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Office
- 3 years
Quick Apply
Senior Account Manager/Coordinator, Commercial Furniture
Washington Workplace —Arlington, VA
- Email
- Hybrid work
- Dealership
- Mid-level
- In-person
2d
Managing Partner- Construction Manager
National Service Contractors —Washington, DC
- Up to $150,000 a year
- Full-time
- Up to 50% travel
- Construction site
- Driver's License
- Health insurance
- 401(k)
Quick Apply
Client Administrative Manager
Steward Partners Global Advisory LLC —McLean, VA
- Full-time
- Mid-level
- Office
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
Registered Nurse Case Manager - In Person Position
Helena's House —Upper Marlboro, MD
- $75,000 - $80,000 a year
- Full-time
- Background check
- CPR Certification
- Nursing
- Health insurance
- Dental insurance
Quality Control Manager/Site Safety and Health Officer (Dual-Hatted) - 2 yeas experience required
BryMak & Associates —Bethesda, MD
- $80,000 - $90,000 a year
- Full-time
- Background check
- CPR Certification
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Pest Control Supervising Technician
Elite Ops Exterminators —Washington, DC
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Clean driving record
- 5 years
- Paid training
- Wellness program
Quick Apply
8d
Account Manager, Landscape Maintenance
E-Landscape Specialty Solutions, LLC. —Davidsonville, MD
- $65,000 - $80,000 a year
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Commercial Drywall & Acoustical Estimator
JLM HR Consulting LLC —Crofton, MD
- $115,000 - $140,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Health insurance
9h
Construction Project Manager
Nichols Contracting Inc. —Columbia, MD
- $100,000 - $120,000 a year
- Full-time
- Construction site
- 5 years
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Capital Sales Manager - DC and Maryland
Hydrafacial —Maryland
- $85,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
7d
Full-Time Mold Remediation Sales Associate & Estimator – Level II
Mold Cure —Washington, DC
- From $80,000 a year
- Weekends as needed
- Clean driving record
- No experience needed
- Mid-level
- Paid holidays
- Health insurance
Fitness Trainer
Planet Fitness Growth Partners —District Heights, MD
- $16 - $18 an hour
- Part-time
- CPR Certification
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
8d
Construction manager/Supervisor
King Carpentry, Inc. —Laurel, MD
- $55,000 - $70,000 a year
- Full-time
- Carpentry
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Attorney Fellow (Legal Honors Program)
National Security Agency —Fort Meade, MD
- $102,415 - $158,322 a year
- 8 hour shift
- Writing skills
- Bachelor's degree
- Military encouraged
4d
Lead Field Supervisor – Stormwater Maintenance
National Service Contractors, Inc. —Washington, DC
- $60,000 - $63,000 a year
- Full-time
- Spanish
- Clean driving record
- Up to 50% travel
- Health insurance
Quick Apply
General Manager
Transdev —Glen Burnie, MD
- $87,000 - $108,000 a year
- Full-time
- Background check
- Customer service
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Senior Research Associate- Implementation and Technical Assistance
Westat —Bethesda, MD
- $96,000 - $115,000 a year
- Remote
- Background check
- Management
- Master's degree
- Paid parental leave
- Health savings account
6d

I want to receive the latest job alert for client services manager in landover, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client services manager jobs near landover, md

Customer Success Manager jobs in Washington, DC

Operations Manager jobs in Arlington, VA

General Manager jobs in Glen Burnie, MD

Construction Project Manager jobs in Columbia, MD

Pest Control Technician jobs in Washington, DC

Construction Manager jobs in Washington, DC

Field Supervisor jobs in Washington, DC

Customer Success Manager jobs in Montana

Maintenance Manager jobs in Memphis, TN

Clinical Trial Manager jobs in Atlanta, GA

Customer Service Chat Remote jobs in New York, NY

Customer Service Supervisor jobs in San Diego, CA

Customer Success Manager jobs in Durham, NC

Customer Success Manager jobs in Virginia

Customer Success Manager jobs in Provo, UT

Senior Account Coordinator jobs in Honolulu, HI

Part Time Part Time Senior jobs in Minneapolis, MN

Account Manager jobs in Chattanooga, TN

Senior Account Coordinator jobs in Cedar Rapids, IA

Senior Account Coordinator jobs in Fort Worth, TX

Client Success Manager

Trivium -
Washington, DC

Quick Apply

Job Details

Full-time
$70,000 - $120,000 a year

Benefits

Paid time off

Qualifications

Social media advertising
Managing customer accounts
Contractor management
Customer relationship building
Client onboarding
Customer retention strategy
Facebook Advertising
Standard Operating Procedures (SOPs) implementation
Coaching
Slack
Performance Reporting
Data reporting
Incident Escalation
Asana
Managing clients in a customer support role
Customer relationship management
Mentoring
SEO
Digital project management boards
Facebook
Senior level
Account management
Marketing agency experience
Escalation handling
Process management
Standard operating procedures (SOPs)
Standard operating procedures drafting

Full Job Description

Customer Success Manager

Remote · Eastern Time Zone · Full-time · 9am–6pm ET

Read this part first.

This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a monthly report and call it account management.

We're looking for one person who owns the client relationship completely — from day one onboarding through retention, escalation, and everything in between. You anticipate problems before clients feel them. You keep expectations accurate. You make clients feel like the smartest decision they made was joining us.

If you've been reactive your whole career, this isn't your seat. If you've been the one holding accounts together when things get hard — and making clients stay because of how you showed up — keep reading.

ABOUT THE FIRM

We are a high-ticket coaching, consulting, and implementation firm working exclusively with $1M–$10M+ agency owners. We help them transform from talent-heavy, owner-dependent businesses into high-margin, scalable operations through high-level masterminds, implementation intensive programs, and advanced AI-agent integration. We are a systems-first company. We don't just teach the standard — we build it.

We are the #1 fastest-growing coaching program for marketing agencies, with 225+ agencies joining us in the last 12 months. We were built by two founders who've lived it — one scaled his agency from zero to $500K a month and exited in a multi-million dollar deal in three and a half years. The other has run his agency for seven years, been at multi-seven-figures for over five years steady, and his business is fully run by his team. Two founders, two paths, same destination.

WHAT'S HAPPENING RIGHT NOW

This is the moment you join. The company is in motion across four major fronts:

Flagship Event: Hosting roughly 200 agency owners across four days in Las Vegas (June 11–14)
Geographic Expansion: Scaling into the United Kingdom market
AI Integration: Deploying a full AI agent infrastructure across the business
HQ Buildout: Establishing a flagship destination headquarters for the agency industry

The person who joins now is not joining a finished company. They are joining a company being built.

The role

This is not a standard CSM position. You are the face of the company to every client you own. You onboard them, guide them, report to them, and retain them. You work alongside our marketing and fulfillment teams to make sure what we're delivering is matching what we promised — and when it isn't, you're the first to know and the first to fix it.

You will also help build the function itself. That means writing SOPs, creating process where none exists, and eventually mentoring the next layer of CSMs as the team grows.

The person who joins now is not stepping into a finished machine. They are helping build one.

What you'll own

Client relationships

You are the main point of contact from the moment a client signs. You onboard them, run their weekly or monthly check-ins depending on service type, manage expectations clearly, and make sure they always know where things stand. Response time during working hours is within one hour — no exceptions.

Retention

You don't wait for clients to raise concerns. You see the signals early and you move on them. When things get hard — and they will — you handle it with confidence and professionalism. You don't escalate because it's uncomfortable. You escalate because it's the right call.

Reporting & performance

You track what matters, communicate it clearly, and tie it back to client goals. You work with internal teams to make sure the data reflects reality — and you explain it to clients in plain language, not jargon.

Process & team

You build the documentation. You write the SOPs. As the team grows, you become the person new CSMs learn from. This is a leadership track, not a static seat.

Who you are

You own the relationship fully. Not just the happy parts.
You have real agency experience managing clients in digital marketing — SEO, paid social, or both.
You communicate clearly under pressure. Clients trust you because you're straight with them.
You are high-detail and proactive. You don't wait to be asked — you already did it.
You know GoHighLevel, Asana, Slack, and can pick up new tools fast.
You're interested in building — process, team, and your own career.

Requirements

What you've done

3+ years in a CSM, account management, or client success role — preferably inside a marketing agency
Managed clients across SEO and/or Facebook Ads with measurable retention outcomes
Navigated difficult client conversations without losing the account or your professionalism
Built or contributed to SOPs, processes, or team infrastructure
Worked independently in a fully remote environment without needing hand-holding

Bonus, not required: experience managing contractor relationships or working with service-based clients at scale.

What tells us you're the one

You can walk us through a client you retained when things were going sideways — what happened, what you did, and what the outcome was. People who've actually done this work answer that in their sleep.

You think in systems, not tasks. And you can explain what you'd do in month one before anyone asks.

Interview process

Complete the Culture Index survey
Initial screen with recruiting team
Interview with our internal operations lead
Final interview with the founders

Benefits

What you'll get

Competitive base
Fully remote, Eastern Time hours
Paid time off
A real path to leading your own team
A company that documents everything and keeps building — you won't be operating in chaos

How to apply

Send your resume and answer the application questions

This team is building something. The only question is whether you're in it.

Quick Apply

Refine Your Search

client services manager jobs in landover, md

Client Success Manager

Customer Support Manager

Biorepository Operations Director

Senior Account Manager/Coordinator, Commercial Furniture

Managing Partner- Construction Manager

Client Administrative Manager

Registered Nurse Case Manager - In Person Position

Quality Control Manager/Site Safety and Health Officer (Dual-Hatted) - 2 yeas experience required

Pest Control Supervising Technician

Account Manager, Landscape Maintenance

Commercial Drywall & Acoustical Estimator

Construction Project Manager

Capital Sales Manager - DC and Maryland

Full-Time Mold Remediation Sales Associate & Estimator – Level II

Fitness Trainer

Construction manager/Supervisor

Attorney Fellow (Legal Honors Program)

Lead Field Supervisor – Stormwater Maintenance

General Manager

Senior Research Associate- Implementation and Technical Assistance

I want to receive the latest job alert for client services manager in landover, md

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected