Top 17 Helpdesk support Jobs in Lansing, Mi

IT Director
WIELAND —Lansing, MI
- $125,000 - $175,000 a year
- Full-time
- Computer Science
- Construction site
- 5 years
- Health savings account
- Health insurance
Quick Apply
7d
Help Desk/Desktop Support Analyst
Robert Half —East Lansing, MI
- $40,000 - $50,000 a year
- Mid-level
- Windows
- US work authorization
- Disability insurance
- Dental insurance
Quick Apply
1d
User Support Specialist I
State of Michigan —Lansing, MI
- $43,352 - $59,787 a year
- Full-time
- Computer science
- Computer Science
- Computer literacy
6d
Helpdesk Technician - 3rd Shift - IT Technician 7-E9
State of Michigan —Dimondale, MI
- $23.23 - $31.91 an hour
- Full-time
- US work authorization
- 1 year
- Associate's degree
- Paid parental leave
- Health savings account
5h
Level II Helpdesk Technician
Adna Technologies —Lansing, MI
- $54,000 - $59,200 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Profit sharing
- Paid holidays
Quick Apply
Full Time Help Desk Support
Eaton Rapids Medical Center —Eaton Rapids, MI
- Weekends as needed
- Mid-level
- Associate's degree
Regional Technician
Berrien Springs Public Schools Off-Site Technology —Holt, MI
- From $22.50 an hour
- Full-time
- Background check
- Office
- Travel
- Health insurance
- Dental insurance
Quick Apply
2d
Technology Support Analyst I- PFCU Portland Branch
PFCU —Portland, MI
- Writing skills
- Basic math
- Research
Quick Apply
3d
Senior Systems Integrator
Convergence Networks —Lansing, MI
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Access
- Mid-level
Quick Apply

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IT Director
WIELAND —Lansing, MI
Own the IT budget, including capital operating expenditures, license management, and total-cost-of-ownership analysis. A 401K plan contributing a match of 25%.
$125,000 - $175,000 a year
Quick Apply
7d
Helpdesk Technician - 3rd Shift - IT Technician 7-E9
State of Michigan —Dimondale, MI
The Department of Technology, Management and Budget supports the business operations of state agencies through a variety of services, including building…
$23.23 - $31.91 an hour
5h

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
Quick Apply

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IT Director

WIELAND
Lansing, MI

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Job Details

Full-time
$125,000 - $175,000 a year
7 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

CMMC
Teamwork
Team development
IT infrastructure
Forecasting
Regulatory Frameworks (Architecture security)
Cloud management
Senior leadership
Time management
Managing tech infrastructure teams

Full Job Description

IT DIRECTOR

Position Summary

The IT Director provides strategic leadership and operational oversight for all information technology functions across WIELAND's multi-state construction operations. This position is responsible for the planning, implementation, security, support, and continuous improvement of technology systems supporting corporate offices, regional offices, and project sites.

The IT Director leads technology strategy, cybersecurity initiatives, infrastructure management, business applications, vendor relationships, and IT staff while ensuring reliable, secure, and cost-effective technology solutions that support WIELAND's business objectives, growth strategy, and construction operations.

JOB FUNCTIONS

Strategic Leadership

Lead the organization’s digital transformation in the construction industry, identifying and deploying technologies to improve productivity, margins, and competitive differentiation.
Partner with executive leadership and project teams to translate operational needs into technology roadmaps, budgets and measurable outcomes.
Define and execute WIELAND’s IT strategy in alignment with corporate business objectives.
Lead, mentor, and develop the IT Department communicating clear, challenging, and measurable goals.
Own the IT budget, including capital operating expenditures, license management, and total-cost-of-ownership analysis.
Develop and maintain an integrated operational backbone that unifies construction management, ERP, CRM, and workforce systems into reliable, accessible enterprise data.

Vendor & Contract Management

Evaluate vendor performance and costs to ensure WIELAND secures market-competitive rates, minimizes risks and retains best-in-class partners.
Manage relationships with service providers, software vendors, telecommunications providers, and cloud service partners.
Negotiate contracts and service-level agreements that protect WIELAND’s interests and ensure dependable delivery.

Cybersecurity & Compliance

Establish and maintain WIELAND’s cybersecurity posture, policies, controls and incident response plans in support of the organizations risk management practices.
Implement and sustain compliance with DoD security protocols, NIST SP 800-171, CMMC Level 2, and JCP (Joint Certification Program / DD Form 2345) requirements for controlled and technical data.
Oversee security awareness training for all employees.
Lead vulnerability assessments, penetration testing, and security audits.
Serve as the firm’s technical lead for maintaining CMMC Level 2 certification, including continuous control implementation, evidence management, System Security Plan (SSP) and POA&M upkeep, annual affirmations, and readiness for third-party (C3PAO) assessments.
CUI Handling: responsible for safeguarding Controlled Unclassified Information per NIST SP 800-171 and company policy, including proper access controls, encryption, secure storage/transfer, logging incident reporting and audit readiness.

Construction Technology & End-User Support

Drive system integration and interoperability across platforms to eliminate data silos and create a single, trusted source of enterprise information.
Oversee the administration and integration into WIELAND’s CM (Construction Management) Software, ensuring field and office workflows are connected and data flows reliably.
Administer and optimize the SaaS (Software as a Service) environment, including governance, licensing, and reporting/dashboards.
Oversee and support ERP (Enterprise Resource Planning) environments for Finance, HR, and Safety to support integrations, resource planning, and organizational visibility.
Manage the full lifecycle of company hardware, from procurement and provisioning through retirement.
Oversee MDM (mobile device management), corporate wireless plans, and connectivity for a distributed, highly mobile workforce.
Travel to remote project sites when necessary to commission jobsite technology infrastructure for project mobilizations.
Implement and ensure reliable site connectivity is in place, supporting network hardware in locations with limited or no existing infrastructure.
Ensure reliable help-desk and end-user support for corporate and field staff.
Develop and maintain backup/disaster-recovery infrastructure to ensure business continuity, ensure recovery testing is performed regularly.

Character & Culture

Maintain strict confidentiality of all company data and repositories.
Maintain and display company values and culture.
Ability to receive methods for improvement or constructive criticism.
Respects differences and similarities; listens and takes the time to understand the viewpoints of others.
Fosters an environment of trust.

*Key Performance Indicators are bolded above within the Job Functions*

Qualifications

Bachelor’s degree in IT, Computer Science, Information Systems or a related field; equivalent experience will be considered.
10 years of progressive IT experience.
5+ years of leadership experience managing technology teams.
Experience managing cybersecurity programs and cloud-based environments.
Working knowledge of DoD security protocols and federal compliance frameworks including NIST SP 800-171, CMMC Level 2, and the Joint Certification Program (DD Form 2345), with demonstrated experience maintaining or achieving CMMC Level 2 certification.
Willingness and ability to travel to jobsites approximately 25–40% of the time.

Additional Job Information

Wieland offers an excellent total compensation package to include competitive health benefits, with both a Standard Plan and HDHP with an HSA. A 401K plan contributing a match of 25%. Also providing cutting edge technology to improve the efficiency and safety of our employees and construction sites.

Job Type: Full-time

Pay: $125,000.00 - $175,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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helpdesk support jobs in lansing, mi

IT Director

Help Desk/Desktop Support Analyst

User Support Specialist I

Helpdesk Technician - 3rd Shift - IT Technician 7-E9

Level II Helpdesk Technician

Full Time Help Desk Support

Regional Technician

Technology Support Analyst I- PFCU Portland Branch

Senior Systems Integrator

Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)

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