Top 1474 Customer experience specialist Jobs in Lawrence, Ma

Benefit Technology Specialist
CGI Business Solutions —Auburn, NH
- From $25 an hour
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Office
- Health savings account
- Paid holidays
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Copy & Print Center Specialist
Complete Management Solutions —Boston, MA
- $24 - $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Health insurance
- Dental insurance
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6d
Final Processing Specialist
EdgeStone Staffing —Billerica, MA
- $20 an hour
- Full-time
- English
- US work authorization
- In-person
- Health insurance
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4h
Shipping & Receiving Specialist – Defense & International Logistics
Clear Align —Nashua, NH
- $25 - $35 an hour
- Full-time
- ERP systems
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
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Customer Service/Retail Sales Professional
Portland Mattress Makers —Andover, MA
- $23 - $27 an hour
- Weekends as needed
- Sales
- Customer service
- Merchandising
- Health insurance
- Dental insurance
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Resident Occupancy Specialist
The Community Builders —Lawrence, MA
- $24 - $26 an hour
- Full-time
- Apartments
- 1 year
- Communication skills
- 403(b) matching
- Health savings account
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Systems Support Specialist
Merrimack Health —Lawrence, MA
- $22.72 - $34.08 an hour
- Full-time
- Mid-level
- 3 years
- Computer networking
Customer Service Specialist
Westshore Home —Andover, MA
- $25 - $27 an hour
- Full-time
- Background check
- Pass drug screening
- Office
- Paid training
- Health savings account
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Customer Care Retention Specialist
Insulet Corporation —Acton, MA
- $26.33 - $39.49 an hour
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Smartphone
- Health insurance
- Dental insurance
11d
Collections Specialist
John M. Corcoran & Company —Lawrence, MA
- $23.00 - $33.35 an hour
- Monday to Friday
- Administrative experience
- High school diploma or GED
- Communication skills
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Wine Specialist
Greenside Operations LLC —North Andover, MA
- $17 - $22 an hour
- Part-time
- Hospitality
- Customer service
- Organizational skills
- Employee discount
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Regional Support Specialist - Andover, MA
Anywhere Real Estate —Andover, MA
- Full-time
- Computer literacy
- Mid-level
- Office
- Wellness program
- Paid parental leave
Parts Specialist - Commercial Food Equipment
Valley Service —Methuen, MA
- $50,000 - $70,000 a year
- Full-time
- Computer literacy
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Specialist
Kuhlman Electric —Danvers, MA
- $21 - $28 an hour
- Full-time
- English
- Typing
- In-person
- Paid training
- Health insurance
Quick Apply
Research & Development Specialist
Masis Staffing Solutions —Lowell, MA
- $24 - $32 an hour
- Monday to Friday
- Mid-level
- Associate's degree
- 2 years
Quick Apply
Documentation Control Specialist
Advantage Technical —Beverly, MA
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Inventory Specialist
Stavis Seafoods —Boston, MA
- $65,000 - $73,000 a year
- Full-time
- Mid-level
- Continuous improvement
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Document Control Specialist
Adecco —Devens, MA
- $74,000 a year
- Contract
- Mid-level
- Military encouraged
- Fair chance
- Commuter assistance
- Paid parental leave
Quick Apply
Service Center Specialist I
River Run Services LLC —Newburyport, MA
- $21.39 - $25.67 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
Quick Apply
Patient Services Specialist
RHC Group Management LLC —Methuen, MA
- $18 - $26 an hour
- Full-time
- Administrative experience
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply

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customer experience specialist jobs near lawrence, ma

Benefit Technology Specialist

CGI Business Solutions
Auburn, NH

Quick Apply

Job Details

Full-time
From $25 an hour

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Health insurance policy knowledge
Word embeddings
Productivity software
HTML

Full Job Description

Benefit Technology Specialist

CGI Business Solutions is a full-service benefits partner offering a broad array of services for clients with offices in Maine, Vermont, Massachusetts and headquarters in Auburn, NH. Our Auburn location currently is growing and we have an opportunity for a Benefits Technology Specialist. This position is located in our Auburn, NH facility and will be a hybrid position with both an in-person and remote work environment.

Role Summary

The Benefits Technology Specialist is accountable and responsible for assigned client installations, renewals, and change orders for online technology platforms. Using a variety of internal tools, this individual will complete the setup of client-specific variables including account structure, complex benefit designs, rate tables, branding, logos, content, workflow and controls onto the platform(s). In addition, the Benefit Technology Specialist is a customer-facing position who provides and maintains a high level of customer service to internal and external partners.

The Benefit Technology Specialist should have a background in health and ancillary benefits as well as payroll integrations. They should have experience in benefit platforms. The Benefit Technology Specialist will be working specifically in Employee Navigator and bSwift and should have familiarity with ADP Workforce Now.

Responsibilities

Strong understanding of a broad array of group insurance benefits including Medical, Dental, Flexible Spending, Life, Disability, Ancillary, COBRA and Deferred Compensation according to Employer Group and business rules.
Understanding of payroll solutions and how benefits integrate.
Accurate interpretation of client-specific rules and eligibility to configure plan structure in the platform to accommodate employer group, external carrier and business requirements.
Review and translate data from the employer, applicable carriers and other sources (employee, dependent and/or enrollment for multiple benefit types) working with internal teams to ensure accuracy of data loads and testing.
Support the client management team in handling renewal decisions and issues.
Identify, track and report issues or enhancements required to meet current industry standard business rules and functionality.
Provide high level customer relations including client training and day-to-day problem solution and support.
Conduct client demonstrations of both small and large group platform solutions.
Ensure a high level of quality is produced on the team by performing quality audits and User Acceptance Testing (UAT) on team members’ work.

Qualifications

Extensive knowledge and expertise with multiple software and system-based applications included but not limited to Word, Excel, SharePoint Applications.
Working knowledge of HTML and XML.
Working knowledge of health and insurance benefits including business rules, COBRA, Section 125, HIPAA, etc.
Judgment, creativity and analytical skills are required to analyze, recommend and improve workflows.
Strong analytical problem-solving and decision-making skills.
Strong commitment and teamwork skills including a sense of humor.
Self-motivated, detail-oriented, and willingness to adapt to department and company needs.
Minimum of 3-5 years’ work experience in client account management / services, or benefit administration.
Strong organizational and time management skills with the ability to manage multiple priorities and projects.
Excellent verbal and written communication skills and the ability to communicate effectively with technical and non-technical personnel.

Department: Technology Solutions

Education: Bachelor’s Degree or equivalent work experience

CGI offers an extensive employee benefit package including generous paid time off and holidays. If you embrace a fast-paced entrepreneurial work environment that is constantly evolving and fun-loving, CGI may be the place for you!

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Auburn, NH 03032

Quick Apply

Refine Your Search

customer experience specialist jobs in lawrence, ma

Benefit Technology Specialist

Copy & Print Center Specialist

Final Processing Specialist

Shipping & Receiving Specialist – Defense & International Logistics

Customer Service/Retail Sales Professional

Resident Occupancy Specialist

Systems Support Specialist

Customer Service Specialist

Customer Care Retention Specialist

Collections Specialist

Wine Specialist

Regional Support Specialist - Andover, MA

Parts Specialist - Commercial Food Equipment

Customer Experience Specialist

Research & Development Specialist

Documentation Control Specialist

Inventory Specialist

Document Control Specialist

Service Center Specialist I

Patient Services Specialist

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