Top 76 Helpdesk technician Jobs in Lawrence, Ma

Service Engineer - On-site
CodexIT —Nashua, NH
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Health insurance
- 401(k)
Quick Apply
3d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Lawrence, MA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Haverhill, MA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Systems Support Specialist
Merrimack Health —Lawrence, MA
- $34.08 an hour
- Full-time
- Hospital
- Mid-level
- 3 years
- Free parking
- Paid time off
IT Technician
Pelham School District —Pelham, NH
- Full-time
- Mid-level
- High school diploma or GED
- Assembly
- AD&D insurance
- Paid holidays
Helpdesk Level 1 & 2 (Contract Position)
CyberFire IT Solutions —Lexington, MA
- $30 - $40 an hour
- Contract
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
4d
Desktop Technician
Wilmington Public Schools —Wilmington, MA
- $52,000 - $55,500 a year
- Full-time
- Google Workspace
- Mid-level
- Public school
Help Desk Technician
Institution for Savings —Ipswich, MA
- $26.50 - $35.00 an hour
- Full-time
- Microsoft Outlook
- Research
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Support Engineer/Field Technician
Velonex Technologies —Boston, MA
- $30 - $34 an hour
- Full-time
- Hybrid work
- Google Workspace
- Ability to walk for extended periods
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
IT Technician
DO & CO —Boston, MA
- $75,000 - $78,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- 401(k)
Quick Apply
11d
Desktop Support Technician
APDerm —Acton, MA
- $53,225.12 - $72,226.49 a year
- Full-time
- Mid-level
- Office
- Ability to climb stairs
Quick Apply
8d
Help Desk Technician
Amphenol TCS —Nashua, NH
- Office
- Windows
- Entry level
Quick Apply
IT Support-Tier I Technician - Herb Chambers
Asbury —Boston, MA
- $30 - $35 an hour
- Full-time
- Dealership
- 5 years
- Mid-level
Quick Apply
IT Technician
American Lazer —Salisbury, MA
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Windows
- SharePoint
- Profit sharing
- Paid holidays
Quick Apply
IT Support Technician
White Mountain IT Services —Nashua, NH
- Full-time
- Background check
- Windows
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Desktop PC Imaging Technician in Tewksbury, MA
Virtual Service Operations —Tewksbury, MA
- $17 - $25 an hour
- Temporary
- Ability to walk for extended periods
- Writing skills
- Ability to climb stairs
- Health insurance
11d
Technology Support Specialist
Medford Public Schools —Medford, MA
- $60,000 - $70,000 a year
- Full-time
- School experience
- Mid-level
IT On-Site Support Technician
WSP —Boston, MA
- $57,800 - $90,000 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Help Desk Technician
Amphenol Communications Solutions —Nashua, NH
- Office
- Windows
- Entry level
Help Desk Technician
TeamLogic IT of Northeast Massachusetts —Woburn, MA
- Full-time
- Hybrid work
- Office
- Windows
- 3 years
- Work from home
Quick Apply

I want to receive the latest job alert for helpdesk technician in lawrence, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Engineer - On-site

CodexIT -
Nashua, NH

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year
3 days ago

Benefits

Health insurance
401(k)
Paid time off

Qualifications

Customer communication
Incident management software
Data recovery
Windows
Incident Escalation
VLAN
Desktop (troubleshooting support)
Customer support ticket management
Data backup
macOS
Desktop administration
Escalation handling
Ticketing system technical support

Full Job Description

Job Description: Service Engineer

Company: CodexIT

Location: Nashua, NH & Surrounding Areas

Employment Type: Full-Time (100% On-Site)

About CodexIT

At CodexIT, we pride ourselves on delivering premier IT support and infrastructure management, with a specialized focus on healthcare and ophthalmology technology. We are seeking a highly skilled and professional Service Engineer to act as our dedicated, 100% on-site embedded technician for a key client in Nashua, NH, and the surrounding area. In this role, you will be the face of CodexIT, ensuring seamless technology operations and delivering exceptional customer service directly at the client’s location.

The Role

The Service Engineer is a crucial technical resource responsible for managing, maintaining, and troubleshooting the client’s local infrastructure. Operating strictly 100% on-site, you will bridge the gap between our central Helpdesk/NOC teams and the client's end-users. You must be deeply analytical, capable of working independently, and dedicated to maintaining the highest standards of professional conduct and appearance.

Key Responsibilities

On-Site Technical Support: Serve as the primary on-site escalation point for complex technical issues that cannot be resolved remotely by the service desk.

Embedded Client Relations: Act as the primary technical liaison for the client. Maintain an impeccable professional presence, adhering strictly to dress code and workplace etiquette guidelines, ensuring client satisfaction and trust at all times.

Hardware & Infrastructure: Deploy, configure, and troubleshoot workstations, peripherals, mobile devices, and local networking equipment (switches, access points, routers).

Systems Administration: Manage user identities, access, and permissions within Active Directory, Microsoft 365, and Azure AD.

Incident Management: Take ownership of the local ticket queue. Triage, document, and resolve issues within defined SLAs, escalating to senior systems engineers or the NOC only when necessary.

Preventative Maintenance: Conduct routine physical checks of conference room tech, network closets, and on-site hardware to preemptively address potential failures.

Documentation: Create and maintain accurate network diagrams, knowledge base articles, and standard operating procedures (SOPs) for the client's specific environment.

Qualifications & Requirements

Experience: 3–5 years of progressive experience in IT support, with at least 1–2 years successfully operating in an escalation or advanced troubleshooting capacity. Previous experience as an embedded or field technician is highly preferred.

Technical Proficiency:

Advanced troubleshooting for Windows and macOS environments.

Deep understanding of Microsoft 365 administration and Active Directory.

Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).

Experience with endpoint management, RMM tools, and ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).

Familiarity with workstation backup solutions and data recovery best practices.

Soft Skills: Exceptional verbal and written communication skills. Ability to explain complex technical concepts to non-technical stakeholders without using heavy jargon.

Autonomy: Proven ability to manage time effectively, prioritize tasks, and execute responsibilities with minimal direct supervision.

Physical Requirements

Mobility: Ability to work 100% on-site in Nashua, NH, and surrounding areas (up to a 2-hour radius).

Physicality: Ability to lift and transport IT hardware (up to 50 lbs) and safely navigate the physical environment (e.g., routing cables under desks, working in server closets).

Pay: $60,000.00 - $65,000.00 per year

Benefits:

401(k)
Health insurance
Paid time off

Application Question(s):

Have you worked at an MSP?

Are you able to work on-site 100% in Nashua and the surrounding area? (2 hour radius)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in lawrence, ma

Service Engineer - On-site

Now Hiring IT and Telecom Field Technicians

Now Hiring IT and Telecom Field Technicians

Systems Support Specialist

IT Technician

Helpdesk Level 1 & 2 (Contract Position)

Desktop Technician

Help Desk Technician

Support Engineer/Field Technician

IT Technician

Desktop Support Technician

Help Desk Technician

IT Support-Tier I Technician - Herb Chambers

IT Technician

IT Support Technician

Desktop PC Imaging Technician in Tewksbury, MA

Technology Support Specialist

IT On-Site Support Technician

Help Desk Technician

Help Desk Technician

I want to receive the latest job alert for helpdesk technician in lawrence, ma

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected