Top 608 Service manager Jobs in Lawrence Ma

Lifeline Supervisor (MUST RESIDE IN MA)
Family Services of the Merrimack Valley —Lawrence, MA
- $26 an hour
- Part-time
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
Quick Apply
EQUIPMENT DEALERSHIP SERVICE MANAGER
MB Tractor & Equipment —North Reading, MA
- $65,000 - $80,000 a year
- Full-time
- Management
- Dealership
- Bachelor of Science
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Manager, Regional Service, East
Mycronic —Tewksbury, MA
- $100,000 - $130,000 a year
- Full-time
- Engineering
- Office
- Microsoft Office
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Project Manager- Field Service
Analogic Corporation —Salem, NH
- Customer service
- Mid-level
- Team management
- Health savings account
- Health insurance
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Client Services Manager
Team Select Home Care —Salem, NH
- $55,000 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
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8d
Service Manager (Customer Experience Leaders Encouraged)
Ronnie's Car Care Center (Auto Care Plus) —Tewksbury, MA
- $60,000 - $100,000 a year
- Full-time
- Background check
- Restaurant management
- Mid-level
- Paid training
- Health insurance
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12d
Automotive Service Manager
Jaffarian Automotive Group —Haverhill, MA
- $150,000 - $200,000 a year
- Full-time
- Dealership
- Driver's License
- Mentoring
- Paid holidays
- Dental insurance
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Service Manager - Chevrolet Danvers
Asbury —Danvers, MA
- $150,000 - $180,000 a year
- Full-time
- Dealership
- Pass drug screening
- Mid-level
- Paid training
- Paid parental leave
Quick Apply
Client Service Manager IV Retirement Services
ADP —Salem, NH
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- 401(k)
- Opportunities for advancement
7d
Customer Service Manager
Watson Marlow Fluid Technology Solutions —Wilmington, MA
- $85,895 - $128,843 a year
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Health insurance
Customer Service Manager
Watson-Marlow Fluid Technology Solutions —Wilmington, MA
- $85,895 - $128,843 a year
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Health insurance
Operations Manager Inpatient Services
Merrimack Health —Lawrence, MA
- $35.94 - $53.91 an hour
- Full-time
- Microsoft Outlook
- Hospital
- Inpatient
- Free parking
- Paid time off
Area Service Manager
Limbach Company LLC —Burlington, MA
- $130,000 - $150,000 a year
- Sales
- Office
- Driver's License
- Health savings account
- Health insurance
7d
Service Manager, Interior Horticulture
Cityscapes Plant Care, Inc. —Boston, MA
- From $66,000 a year
- Full-time
- Mid-level
- Mentoring
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
7d
Case Manager Day Services
AMERICAN TRAINING INC —Lowell, MA
- $23 - $24 an hour
- Experience working with individuals with developmental disabilities
- Computer literacy
- Writing skills
- Paid training
- Paid holidays
Quick Apply
BAS Service Manager
Kodiak Labor Solutions —Woburn, MA
- $130,000 - $170,000 a year
- Full-time
- Management
- Supervising experience
- Mentoring
- Health savings account
- Paid holidays
Quick Apply
1d
Financial Services Consultant Lead
BELLWETHER COMMUNITY CREDIT UNION —Nashua, NH
- $26 - $28 an hour
- Mid-level
- Office
- 3 years
Quick Apply
$1,000 Sign-On Bonus! Field Registered Nurse - (Hybrid Remote - Massachusetts)
Maximus —Massachusetts
- $45.67 - $48.08 an hour
- Full-time
- Hybrid work
- RN License
- Hospital
- HIPAA
- Mileage reimbursement
- Health insurance
14d
Parts Manager
Ballard Truck Center —Tewksbury, MA
- $1,600 - $1,800 a week
- Urgently hiring
- Dealership
- Computer literacy
- Merchandising
Quick Apply
8d
Shift Leader - Housing & Homeless Services
Bay Cove Human Services —Boston, MA
- $26.52 an hour
- Full-time
- Computer literacy
- Writing skills
- Mid-level
Quick Apply

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service manager jobs near lawrence ma

Lifeline Supervisor (MUST RESIDE IN MA)

Family Services of the Merrimack Valley -
Lawrence, MA

Quick Apply

Job Details

Part-time
$26 an hour

Qualifications

Abuse and neglect policy adherence
Computer literacy
Coaching
Mentoring
Computer skills
Child abuse reporting laws
Mobile devices

Full Job Description

Description:

Position Description

Lifeline Supervisor

Job Title: Lifeline Supervisor

Department: Suicide & Crisis Lifeline

Reports to: Lifeline Direct Services Manager

Hours: Part-Time, Multiple Shift Available

Schedule A 20 hours)

Monday 10:45pm-2:45am (4 hrs)

Tuesday 10:45pm-2:45am (4 hrs)

Wednesday 10:45pm-2:45am (4 hrs)

Thursday 10:45pm-2:45am (4 hrs)

Friday 10:45pm-2:45am (4 hrs)

Schedule B (16 hours)

Saturday 6:45am-2:45pm (8 hrs)

Sunday 6:45am-2:45pm (8 hrs)

Schedule C (16 hours)

Saturday 2:45 - 6:45 am (4 hrs)

Saturday 10:45 pm - Sunday 6:45 am (8 hrs)

Sunday 10:45 pm - Monday 2:45 am (4 hrs)

A. Overview

The Lifeline Supervisors are responsible for smooth operations and effective services provided during scheduled shifts on Family Services of the Merrimack Valley’s (FSMV) 24/7 Suicide & Crisis Lifeline. Lifeline Supervisors are responsible for overseeing a team of Call Takers, monitoring Lifeline calls, facilitating response to imminent risk calls, ensuring the accurate collection of statistical and narrative data, and supporting the Lifeline Management Team in implementing policies, quality standards, and best practices.

B. Duties and Responsibilities

Supervise a team of Call Takers, ensuring each member receives regular performance appraisals, is adhering to policies, protocols, quality standards, and best practices, and participates in ongoing training and professional development.
Conduct call monitoring on each shift for quality assurance and performance improvement.
Ensure safety assessment questions are asked on all interactions and imminent risk assessments are conducted as indicated.
Provide support and guidance to Lifeline staff, including assistance responding to moderate and high-risk calls, connecting callers to additional resources including emergency services as needed, de-escalating crisis situations, and debriefing with staff after difficult calls.
Assure smooth operations of the Lifeline during each shift, including proper functioning of technology, staffing, and call flow.
Conduct call monitoring to ensure Call Takers are providing quality support, compassionate care, maintaining safety standards, and adhering to policies and procedures.
Provide immediate feedback to Call Takers on performance, documenting concerns and strategizing with Lifeline Management Team to improve quality.
Conduct follow up calls as needed to individuals who have called the Lifeline to check for safety and provide additional support and resources.
Assist Lifeline staff in answering incoming calls as needed, providing emotional support, information and referrals to callers who may be in emotional crisis and contemplating self-harm or suicide.
Communicate frequently with other Lifeline staff (Lifeline Management Team) regarding operations, call taker performance, and overall quality.
Assist in training new Lifeline staff by providing mentoring and coaching.
Participate in weekly to monthly team meetings to discuss shared experiences as call takers, debrief on calls, receive professional development, and participate in a learning community.
Adhere to all Family Services policies, procedures, best practices, and those in accordance with our accreditation through the International Council for Helplines, National Suicide Prevention Lifeline, and the Department of Public Health.
Other responsibilities as assigned.

C. Qualifications

Minimum of a bachelor’s degree or equivalent experience in the field of behavioral health, suicide prevention, crisis response, emergency services or other related field.
One year’s experience in Supervisor position preferred (previous hotline supervisory experience, or project coordination experience may be substituted)
Proficient with technology, including computer and internet skills, smartphones and databases.
Excellent interpersonal skills including strong communication and ability to provide coaching, mentoring, feedback to colleagues, and collaborate with other service providers.
Maintain composure in high stress situations and respond calmly and appropriately in crisis situations.
Highly motivated, energetic, resilient and target driven to produce desired results.
Ability to work independently while exercising good judgment.
Ability to problem solve and troubleshoot in a fast-paced, evolving remote work environment
Desire to help others, display compassion, and maintain confidentiality required.
Understanding of the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements
Understanding of the contractual obligations of the Lifeline.

D. Level of Supervision / Reports to:

Reports to and is supervised by the Lifeline Direct Services Manager

E. Status:

Non-Exempt

Requirements:

Minimum of a bachelor’s degree or equivalent experience in the field of behavioral health, suicide prevention, crisis response, emergency services or other related field. · One year’s experience in Supervisor position preferred (previous hotline supervisory experience, or project coordination experience may be substituted) · Proficient with technology, including computer and internet skills, smartphones and databases. · Excellent interpersonal skills including strong communication and ability to provide coaching, mentoring, feedback to colleagues, and collaborate with other service providers. · Maintain composure in high stress situations and respond calmly and appropriately in crisis situations. · Highly motivated, energetic, resilient and target driven to produce desired results. · Ability to work independently while exercising good judgment. · Ability to problem solve and troubleshoot in a fast-paced, evolving remote work environment · Desire to help others, display compassion, and maintain confidentiality required. · Understanding of the laws and regulations surrounding physical, sexual, and emotional abuse, child abuse, neglect, and legal reporting requirements · Understanding of the contractual obligations of the Lifeline.

ABOUT FAMILY SERVICES OF THE MERRIMACK VALLEY

Family Services is a non-profit, social service organization located in Lawrence, MA. The organization helps more than 7,000 people in the Merrimack Valley each year through 20+ programs focused on youth development, parent education and emotional health. All of its services are infused with a sense of hope and possibility and enable individuals to thrive in their family, community, workplace and school. For more information, please visit www.FSMV.org. FSMV is an equal opportunity employer.

COMPENSATION AND BENEFITS

This is a part time, non-exempt position with a pay range $23..50-$26.00 per hour, commensurate upon experience.
An opportunity to work with and learn from a team of dedicated, passionate individuals in a diverse environment that serve children, youth, and adults.

Job posting updated July 27, 2026, to incorporate additional shifts available.

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Refine Your Search

service manager jobs in lawrence ma

Lifeline Supervisor (MUST RESIDE IN MA)

EQUIPMENT DEALERSHIP SERVICE MANAGER

Manager, Regional Service, East

Project Manager- Field Service

Client Services Manager

Service Manager (Customer Experience Leaders Encouraged)

Automotive Service Manager

Service Manager - Chevrolet Danvers

Client Service Manager IV Retirement Services

Customer Service Manager

Customer Service Manager

Operations Manager Inpatient Services

Area Service Manager

Service Manager, Interior Horticulture

Case Manager Day Services

BAS Service Manager

Financial Services Consultant Lead

$1,000 Sign-On Bonus! Field Registered Nurse - (Hybrid Remote - Massachusetts)

Parts Manager

Shift Leader - Housing & Homeless Services

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