Top 234 Technology analyst Jobs in Lawrenceville, Ga

Customer Support Analyst
Sage —Lawrenceville, GA
- Hybrid work
- Office
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health insurance
9d
IT Business Analyst
ICF —Atlanta, GA
- $61,232 - $104,094 a year
- Full-time
- Remote
- Background check
- Computer Science
- Pass drug screening
- Employee stock purchase plan
- Tuition reimbursement
Data Analyst I
Knowesis, Inc. —Atlanta, GA
- $70,000 - $110,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Master's degree
- Bachelor's degree
- Disability insurance
- Dental insurance
9d
AI/BI Analyst – Hybrid Role
Georgia-Pacific —Atlanta, GA
- Hybrid work
- Pass drug screening
- Mid-level
- Office
- Health savings account
- AD&D insurance
9d
Software Engineer Analyst - AI Trainer
DataAnnotation —Duluth, GA
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
ECM Analyst - AI Trainer
DataAnnotation —Decatur, GA
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Master's degree
Quick Apply
Growth Analyst - AI Trainer
DataAnnotation —Alpharetta, GA
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- Writing skills
- English
- Flexible schedule
Quick Apply
Senior Quantitative Analyst - AI Trainer
DataAnnotation —Georgia
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Technical Support Analyst [Must have Google Workspace & Admin Console]- Decatur, GA
Software Technology Inc —Decatur, GA
- Hybrid work
- Computer science
- Computer Science
- Customer service
Quick Apply
Business Data Analyst
The Phoenix Group —Alpharetta, GA
- Full-time
- Remote
- Computer Science
- Mid-level
- SQL
Technical Support Analyst
Waystar —Duluth, GA
- Full-time
- Mid-level
- Bachelor's degree
- Communication skills
- Paid parental leave
- Paid holidays
Computer programmer/analyst
Cognial Technologies —Cumming, GA
- System design
- Mid-level
- Office
IT Business Analyst
Veritiv —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health savings account
- AD&D insurance
Business Analyst
Optimal Technologies —Lawrenceville, GA
- Full-time
- Computer Science
- Mid-level
- SQL
Data Analyst / Data Engineer
Summit Spine and Joint Centers —Lawrenceville, GA
- Full-time
- Office
- Finance
- SQL
Quick Apply
11d
AI Data Analyst
RELX —Alpharetta, GA
- $78,800 - $131,300 a year
- Full-time
- Mid-level
- SQL
- Communication skills
- Health insurance
- Employee assistance program
Cyber Defense & Risk Analyst
Veritiv —Atlanta, GA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Customer service
- 401(k)
- Tuition reimbursement
Data Analyst II
Emory Healthcare —Atlanta, GA
- $32.16 - $39.95 an hour
- Full-time
- Mid-level
- Travel
- Associate's degree
- Wellness program
- Health insurance
IT Business Analyst
S2 IT Group —Alpharetta, GA
- Full-time
- Mid-level
- Office
- Master's degree
- Referral program
Data Analyst
KGS Technology Group Inc —Alpharetta, GA
- $75,003.69 - $90,327.02 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- SQL
Quick Apply
2d

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technology analyst jobs near lawrenceville, ga

Customer Support Analyst

Sage -
Lawrenceville, GA

Apply Now

Job Details

9 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Gym membership

Qualifications

Systems analysis
Technical Proficiency

Full Job Description

Job Description

As a Customer Support Analyst, you will play a key role in building strong customer relationships by delivering exceptional support for Sage products and services. You will assist customers with product questions, troubleshoot issues, and provide guidance on how our solutions support their business operations. By understanding customer needs, you'll also help identify opportunities where additional Sage products or services may provide value.

In this role, you'll collaborate with teammates to improve the overall customer experience by contributing to internal knowledge resources, participating in team projects, and sharing your expertise with less experienced team members. Your commitment to delivering accurate, timely support will help drive customer satisfaction and long-term success.

This role is hybrid, three days per week onsite in our Lawrenceville office.

Key Responsibilities

Deliver an exceptional customer experience by resolving inquiries via phone, email, chat, social media, and other support channels while meeting service goals and performance metrics.

Troubleshoot and resolve low to moderately complex software and system issues by identifying root causes and applying effective problem-solving techniques.

Maintain current knowledge of assigned Sage products, support processes, and business applications.

Create, update, and promote knowledge base articles to improve self-service resources and maintain content quality.

Help customers maximize the value of their Sage products and identify opportunities where additional solutions may benefit their business.

Accurately document customer interactions and resolutions within the case management system.

Escalate unresolved issues to the appropriate teams, providing complete and relevant information.

Collaborate effectively with teammates and contribute to a positive, respectful work environment.

Prioritize work to balance customer needs with operational efficiency, communicate progress, and proactively address obstacles.

Adapt to changing priorities and manage workload effectively to ensure the best outcomes for customers and the business.

Participate in continuous improvement initiatives, including process enhancements, training development, knowledge sharing, and customer service improvements.

Skills, know-how and experience:

1+ years of experience preferred in a customer-facing role with the ability to build collaborative relationships using positive language and a service-oriented attitude

Requires the ability to step through a linear analysis of complex technical issues and to identify problems and suggest solutions in a logical manner

Requires strong problem solving and troubleshooting skills, including the ability to actively listen, ask meaningful probing questions and the ability to break business processes into simplified steps

Must be able to learn and apply technical knowledge, work within defined policy and procedures, and use standardized tools and technology to perform job functions

Established knowledge and reputation in addressing user inquiries in one or more of the Sage applications or industries.

Requires the ability to adhere to a structured work schedule and efficiently self-manage work time

Requires strong verbal, listening, and written communication skills

Education or experience in construction or accounting is a plus

Behavioral Competencies:

Action oriented

Being resilient

Communicates effectively

Courage

Customer focus

Demonstrates self-awareness

Ensures accountability

Instills trust

Resourcefulness

Situational adaptability

Values differences

Perks? We have plenty.

Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

Comprehensive health, dental and vision coverage

401(k) retirement match (100% matching up to 4%)

32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

5 days paid yearly to volunteer (through Sage Foundation)

$5,250 tuition reimbursement per calendar year starting 6 months after hire date

Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

Library of on demand career development options and ongoing training offerings

Dig deeper about who we are:

Who is Sage:

https://www.sage.com/en-us/company/about-sage/

Life at Sage:

https://www.sage.com/en-us/company/careers/

Our Values & Behaviors:

https://www.youtube.com/watch?app=desktop&v=vt5JXf-Gwno&feature=youtu.be

How we make a difference:

https://www.sage.com/en-us/company/sage-foundation/

Sage Business Cloud - SaaS for Every Business:

https://www.sage.com/en-us/products/

#LI-MT1

Apply Now

Refine Your Search

technology analyst jobs in lawrenceville, ga

Customer Support Analyst

IT Business Analyst

Data Analyst I

AI/BI Analyst – Hybrid Role

Software Engineer Analyst - AI Trainer

ECM Analyst - AI Trainer

Growth Analyst - AI Trainer

Senior Quantitative Analyst - AI Trainer

Technical Support Analyst [Must have Google Workspace & Admin Console]- Decatur, GA

Business Data Analyst

Technical Support Analyst

Computer programmer/analyst

IT Business Analyst

Business Analyst

Data Analyst / Data Engineer

AI Data Analyst

Cyber Defense & Risk Analyst

Data Analyst II

IT Business Analyst

Data Analyst

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