Top 1834 Support specialist Jobs in Leesburg, Va

Help Desk Specialist I (Tier I Agent – Internal)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Hybrid work
- Windows
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply
IT Service Desk Support Specialist
Music & Arts —Frederick, MD
- $68,000 - $90,000 a year
- Email
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Parts Counter Professional - Safford Hyundai Leesburg
Safford Hyundai Leesburg —Leesburg, VA
- $45,000 - $60,000 a year
- Full-time
- Background check
- Clean driving record
- Dealership
- Health insurance
- Dental insurance
Quick Apply
Licensed Professional Counselor
Headway —Virginia
- Up to $126 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Parts Specialist / Counterperson
Safford Brown CDJR Sterling —Sterling, VA
- $40,000 - $55,000 a year
- Full-time
- Clean driving record
- Dealership
- Research
- Health savings account
- Health insurance
Quick Apply
1d
Licensed Professional Counselor (LPC)
Lavni Inc —Virginia
- From $54.65 an hour
- Part-time
- Remote
- Microsoft Excel
- Psychiatry
- Addiction Medicine
- Professional development assistance
- Flexible schedule
Quick Apply
Licensed Professional Counselor
Headway —Germantown, MD
- Up to $121.74 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Accounting Specialist (AR/AP)
Tri State Restorations, LLC —Clarksburg, MD
- $25 - $35 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Volume Photography Specialist
Victor O'Neill Studios —Fairfax, VA
- $19 - $23 an hour
- Part-time
- Background check
- Mid-level
- Driver's License
- Travel reimbursement
- Flexible schedule
Quick Apply
2d
Behavior Technician Support Specialist
MeBe —Chantilly, VA
- $24 - $28 an hour
- Full-time
- Background check
- CPR Certification
- Experience working with individuals with disabilities
- AD&D insurance
- Disability insurance
Quick Apply
Accounts Receivable & Collections Specialist
Southern Electrical Service Company, Inc. —Leesburg, VA
- $24 - $32 an hour
- Full-time
- Microsoft Word
- ERP systems
- Research
- AD&D insurance
- Paid holidays
Quick Apply
7d
Associate Behavior Specialist
Ivymount —Potomac, MD
- From $42,360 a year
- Full-time
- School experience
- Classroom
- Experience working with individuals with developmental disabilities
- Health insurance
- Dental insurance
Quick Apply
Lead Delivery Specialist
ODP Business Solutions —Sterling, VA
- $24 - $30 an hour
- Full-time
- CDL B
- Microsoft Word
- Background check
- Commuter assistance
- Health savings account
Quick Apply
TECHNICAL SPECIALIST - HVAC
ACI Mechanical & HVAC Sales —Dulles, VA
- $83,000 - $90,000 a year
- Full-time
- Background check
- Clean driving record
- Heavy lifting
- Health insurance
- Dental insurance
Quick Apply
Employment Specialist
RISE Services LLC —Frederick, MD
- $21 - $22 an hour
- Full-time
- School experience
- Experience working with individuals with disabilities
- Computer literacy
- Paid training
- Mileage reimbursement
8d
Licensed Clinical Social Worker (LCSW) / Licensed Professional Counselor (LPC) / Licensed Mental Hea
The Gates of Beautiful —Manassas, VA
- From $40 an hour
- Full-time
- LMFT
- CPR Certification
- Ability to walk for extended periods
Quick Apply
Qualified Intellectual Disability Professional (QIDP) - Adult Day Support Program
Choice Respect Independence - CRi —Chantilly, VA
- $58,000 a year
- Full-time
- Clean driving record
- HIPAA
- Mid-level
- Paid training
- Health insurance
Quick Apply
Expert Systems Engineer
Amentum —Chantilly, VA
- $225,000 - $240,000 a year
- Full-time
- 5 years
- Engineering
- Research
- Health savings account
- Health insurance
Quick Apply
Music Therapist (MT-BC) & Activities Professional
Kensington Senior Living, LLC —Reston, VA
- $24 - $32 an hour
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
Quick Apply
Sales Consultant (Arch Support Specialist)
The Good Feet Store —Leesburg, VA
- $50,000 - $80,000 a year
- Online Application
- Background check
- High school diploma or GED
- Banking
- Paid training
- Health savings account
Quick Apply

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support specialist jobs near leesburg, va

Help Desk Specialist I (Tier I Agent – Internal)

Aretec Inc -
Ashburn, VA

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Windows
High school diploma or GED
Customer support
Productivity software
Active Directory management

Full Job Description

Help Desk Specialist I (Tier 1 Agent – Internal)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, datadriven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and highimpact solutions that support mission success.

Position Summary

Aretec is seeking a Help Desk Specialist I (Tier 1 Agent – Internal) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering firstlevel technical support and customer service. The ideal candidate is customerfocused, technically capable, and comfortable working in a fastpaced, missioncritical environment.

What You'll Do

Serve as the Tier 1 customer support Point of Contact for all CBP employees and contractors, operating in a 24x7x365 environment.
Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, selfservice tickets, and email.
Accurately log and document all incidents and service requests in ServiceNow, including troubleshooting steps and resolution details required for nextlevel support.
Perform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to:
CBP webbased and clientbased applications
Email and messaging systems
Mobile devices
Hardware (printers, desktops, laptops, peripherals)
Network connectivity
Workstation login and PIV card issues
Remote access, VPN, and DHS Workplace connectivity
Perform password resets, account unlocks, and initial request intake in compliance with security policies.
Provide firstcall resolution using established troubleshooting techniques and approved knowledge articles.
Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and thirdparty vendors, using ticket transfer and warmcall transfer methods.
Monitor ticket status and proactively communicate updates and resolution progress to customers.
Identify and escalate potential major incidents affecting multiple users.
Participate in major incident bridge calls and communicate customer impact as required.
Handle sensitive or VIP customer contacts with timely, accurate escalation and followup.
Verify ACE Portal accessibility following scheduled maintenance or outage events.

Required Qualifications

High school diploma or equivalent.
Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
Working knowledge of Windows operating systems, Microsoft Office, Active Directory, and basic networking concepts.
Strong customer service skills with clear and professional verbal and written communication.
Ability to work rotating shifts, including nights, weekends, and holidays.
Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

CompTIA A+ or similar entrylevel IT certification.
HDI Customer Service Representative (CSR) or Support Center Analyst (SCA) certification.
Experience using the ServiceNow ITSM platform.
Experience troubleshooting VPN solutions such as GlobalProtect or Zscaler.
Prior federal government or CBP help desk experience.
Experience with Amazon Connect or similar Automatic Call Distribution (ACD) systems.

Why Join Aretec

Support a highvisibility, missioncritical CBP operational environment.
Gain experience supporting enterprisescale federal IT systems.
Opportunities for growth within service desk, operations, quality, training, and program management career paths.
Competitive compensation and benefits, including:
Health, Dental, and Vision Insurance
401(k) with Employer Match
Paid Time Off and Holidays
Training and Certification Support

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status

Quick Apply

Refine Your Search

support specialist jobs in leesburg, va

Help Desk Specialist I (Tier I Agent – Internal)

IT Service Desk Support Specialist

Parts Counter Professional - Safford Hyundai Leesburg

Licensed Professional Counselor

Parts Specialist / Counterperson

Licensed Professional Counselor (LPC)

Licensed Professional Counselor

Accounting Specialist (AR/AP)

Volume Photography Specialist

Behavior Technician Support Specialist

Accounts Receivable & Collections Specialist

Associate Behavior Specialist

Lead Delivery Specialist

TECHNICAL SPECIALIST - HVAC

Employment Specialist

Licensed Clinical Social Worker (LCSW) / Licensed Professional Counselor (LPC) / Licensed Mental Hea

Qualified Intellectual Disability Professional (QIDP) - Adult Day Support Program

Expert Systems Engineer

Music Therapist (MT-BC) & Activities Professional

Sales Consultant (Arch Support Specialist)

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