Top 126 Call center representative Jobs in Livonia Mi

Call Center Representative
New Oakland Family Centers —Southfield, MI
- $18 an hour
- Weekends as needed
- Adults
- HIPAA
- Microsoft Office
Quick Apply
Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Detroit, MI
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Care Team Representative
Sedgwick —Southfield, MI
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Windows
- Health savings account
- Disability insurance
Customer Service Representative
America's Community Council —Detroit, MI
- $45,000 a year
- Full-time
- HIPAA
- English
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Call Center Agent
Clementine Answers —Roseville, MI
- $15 - $18 an hour
- Part-time
- Computer literacy
- English
- Windows
Quick Apply
Mortgage Call Center Representative
Equity Express Mortgage, LLC —Livonia, MI
- From $3,000 a month
- Full-time
- Background check
- Computer literacy
- In-person
- Paid training
- Health insurance
Quick Apply
5d
Insurance Agent - Commercial Lines
Financial Services of America —Troy, MI
- $1,000 a week
- Background check
- Computer literacy
- Office
- Health insurance
- 401(k)
Quick Apply
(Call Center) Member Experience Associate - Contact Center - Brighton, MI
Lake Trust Credit Union —Brighton, MI
- Full-time
- Hybrid work
- High school diploma or GED
- Mentoring
- 1 year
- Health insurance
- 401(k) matching
Sales Development Representative (SDR) – Outbound Sales
PawnMate Inc. —Detroit, MI
- $52,000 - $62,000 a year
- Full-time
- Research
- Office
- Business development
Quick Apply
Inside Sales Representative – Telemarketing | Six-Figure Potential (On-Site in Birmingham, MI)
Confidential —Birmingham, MI
- $1,600 - $10,000 a month
- Full-time
- Sales
- Military
- No experience needed
- On-the-job training
Quick Apply
Healthcare Call Center Representative
ORTELE HEALTH —Detroit, MI
- From $15 an hour
- Full-time
- Remote
- HIPAA
- Communication skills
- Telehealth
- Flexible schedule
- Referral program
Quick Apply
13d
Customer Service Representative
Qureos Inc —Detroit, MI
- Administrative experience
- High school diploma or GED
- Communication skills
5d
Government Programs Customer Service Representative
Delta Dental of Michigan —Farmington Hills, MI
- Multiple hires
- Remote
- Computer literacy
- Windows
- High school diploma or GED
- Dental insurance
- Opportunities for advancement
10d
Sr. Outbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Detroit, MI
- $24.76 an hour
- Weekends as needed
- Remote
- Bachelor's degree
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Patient Care Representative
BIRDI, INC —Plymouth, MI
- Extended hours
- Spanish
- English
- Research
Quick Apply
7d
Medical Call Center Representative - Full-time
Eastlake Cardiovascular PC —Rochester Hills, MI
- 8 hour shift
- HIPAA
- Mid-level
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Medical Call Center Representative
Eastlake Cardiovascular PC —Saint Clair Shores, MI
- 8 hour shift
- HIPAA
- Organizational skills
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Trainee
Delta Dental of Michigan —Farmington Hills, MI
- 8 hour shift
- Research
- Office
- High school diploma or GED
- Dental insurance
- Opportunities for advancement
6d
Call Center Representative
Clementine Answers —Roseville, MI
- $15 - $18 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Health insurance
- Dental insurance
Quick Apply
Client Success Specialist
greenpath, inc. —Detroit, MI
- $16.50 - $18.38 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
10d

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Call Center Representative

New Oakland Family Centers -
Southfield, MI

Quick Apply

Job Details

Full-time
$18 an hour

Qualifications

Electronic health records (EHR) management
Phone communication
Microsoft Office
High school diploma or GED
Telehealth platforms
Individual consumer customer service
Managing patient records

Full Job Description

Transend MSO, Inc. provides administrative support to New Oakland Family Centers who offers top-tier psychiatric care, therapeutic counseling, and educational services to individuals and families. We are committed to providing consistent, compassionate support, responding to each person's needs, and treating everyone with the highest level of respect through active engagement in our communities.

Position Details

Schedule: Full-time, shift-based schedule as determined by the Director or Supervisor, including one required weekend shift per month.

Reports to: Director of Clinical Resources / Call Center Supervisor / Call Center Manager

Compensation: Hourly Employee; $18 hour. Commensurate with experience.

Position Summary

The Call Center Representative plays a crucial role in ensuring seamless access to New Oakland Family Center’s services by professionally responding to all incoming inquiries and requests. The representative must prioritize excellent customer service and demonstrate adaptability to varying call volumes. Effective communication and adherence to organizational protocols are essential to delivering a high-quality experience for consumers and staff.

Key Responsibilities

Assist with scheduling and rescheduling all routine and non-routine medical services for all New Oakland locations.
Promptly and professionally answer calls, complete phone intakes, and handle medical service requests and inquiries, including verifying and rescheduling appointments and initiating treatments.
Verify Medicaid insurance and assists with other billing matters when required.
Communicate clearly and professionally with consumers and staff, providing pre-visit instructions, directions, and relaying provider instructions.
Demonstrate flexibility in providing call center coverage through scheduling adjustments for absences, events, or call volume changes.
Assist with completing and overseeing data entry into tri-county dispatch system.
Assist with providing coordination between emergency departments, inpatient hospitals, schools, families, therapists, and NOFC ICS services.
Process medication refill requests accurately and efficiently, ensuring timely response to consumer and pharmacy inquiries.
Manage prior authorization requests by gathering necessary information, coordinating with providers, and following up to ensure approval.
Participate in team meetings, support a collaborative environment, and provide flexible coverage.
Maintain a positive, adaptable attitude, embrace learning opportunities, and implement feedback for professional growth.
Stay current with professional training requirements.
Perform other duties as assigned to support clinic operations.

Working Conditions

Employees are expected to maintain a professional appearance in alignment with the Employee Handbook and be prepared for active engagement with consumers.
This role requires extended periods of remaining in a stationary position during HIPAA-compliant communications and requires the ability to perform physical activities such as bending and reaching. Reasonable accommodations can be provided to enable individuals with disabilities to perform these essential functions as needed.
The workspace must maintain a quiet and professional environment including minimizing noise and distractions to ensure a safe, confidential and supportive atmosphere for consumers in accordance with professional and ethical standards.
Proficiency in using computers, phones, and office equipment for documentation and telehealth purposes is necessary. This includes but is not limited to Office 365 and Electronic Medical Record systems.
The role may require moving within the office or traveling between locations to fulfill job responsibilities. Reasonable accommodation will be considered based on individual needs.

Qualifications

High school diploma or equivalent required.
Strong communication and coordination skills, with the ability to work effectively with diverse populations.
Proficiency in data entry and electronic medical records (EMR) systems preferred.
Ability to work in a fast-paced environment while maintaining professionalism and customer service focus.

Desired Skills

Strong multitasking abilities, with effective time and project management skills.
Ability to work collaboratively within a multidisciplinary team.
Excellent written and verbal communication skills.
Exceptional attention to detail and accuracy.
Ability to effectively engage diverse populations, including children, adolescents, and adults.

Quick Apply

Refine Your Search

call center representative jobs in livonia mi

Call Center Representative

Inbound Sales Representative (Remote/Eastern Time)

Care Team Representative

Customer Service Representative

Call Center Agent

Mortgage Call Center Representative

Insurance Agent - Commercial Lines

(Call Center) Member Experience Associate - Contact Center - Brighton, MI

Sales Development Representative (SDR) – Outbound Sales

Inside Sales Representative – Telemarketing | Six-Figure Potential (On-Site in Birmingham, MI)

Healthcare Call Center Representative

Customer Service Representative

Government Programs Customer Service Representative

Sr. Outbound Sales Representative (Remote/Eastern Time)

Patient Care Representative

Medical Call Center Representative - Full-time

Medical Call Center Representative

Customer Service Trainee

Call Center Representative

Client Success Specialist

I want to receive the latest job alert for call center representative in livonia mi

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