Top 3353 Patient experience manager Jobs in Lombard, Il

Revenue Cycle Client Relationship Manager (Medical)
PHYSICIANS REVENUE GROUP INC —Downers Grove, IL
- $65,000 - $95,000 a year
- Microsoft Excel
- 6 years
- Microsoft Outlook
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1d
Medical Office Manager
Kiddos Health —Lombard, IL
- Full-time
- Management
- Urgent Care
- Mid-level
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Customer Success Manager
Instrumentum —Elmhurst, IL
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
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Manager, Care Management
Humana —Naperville, IL
- $86,300 - $118,700 a year
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
- Mileage reimbursement
- Paid parental leave
Manager, Care Management Support
Humana —Naperville, IL
- $78,400 - $107,800 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Program Manager, Ambassador Resource Center, Patient Services
AbbVie —Mettawa, IL
- $109,500 - $208,500 a year
- Full-time
- Remote
- Bachelor of Science
- Bachelor's degree
- Organizational skills
- Paid holidays
- Health insurance
9d
Practice Manager - Behavioral Health
Skyway Behavioral Health —Downers Grove, IL
- $70,000 - $90,000 a year
- Evening shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
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Transformation Analyst (Resupply & Patient Experience)
Respire Homecare Services —Elmhurst, IL
- $75,000 - $85,000 a year
- Call employer
- Hybrid work
- Mid-level
- Office
- 3 years
- Dental insurance
- Paid time off
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Clinic Supervisor
Advocate Aurora Health —Westmont, IL
- $30.70 - $46.05 an hour
- Full-time
- CPR Certification
- Nursing
- Microsoft Outlook
1d
Practice Manager I - 143
Keplr Vision —Glen Ellyn, IL
- Full-time
- HIPAA
- Mid-level
- Product management
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Enrollment Specialist (Remote - Work From Home)
Lumata Health Inc —Chicago, IL
- $23 - $26 an hour
- Full-time
- Remote
- Writing skills
- HIPAA
- English
- Health insurance
- Dental insurance
Clinic Office Manager
National University of Health Sciences —Lombard, IL
- $58,000 - $62,000 a year
- Bachelor of Science
- HIPAA
- Mid-level
- Disability insurance
- Health insurance
Healthcare Consulting Manager - Mid Revenue Cycle
Huron Consulting Services LLC —Chicago, IL
- $145,000 - $231,250 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Analysis skills
- Dental insurance
Quick Apply
14d
Patient Access Manager
Insight —Chicago, IL
- $65,000 - $80,000 a year
- Microsoft Excel
- Hospital
- Writing skills
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General Manager (Hospice)
VITAS Healthcare —Lombard, IL
- $140,000 - $170,000 a year
- Full-time
- Hospital
- 5 years
- Master's degree
- Disability insurance
- Relocation assistance
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Patient Care Coordinator
Concierge Aesthetics and Plastic Surgery —Northbrook, IL
- From $50,000 a year
- Full-time
- Background check
- Management
- Surgery
- Paid training
- Continuing education credits
Quick Apply
Physical Therapist
Doctors of Physical Therapy —Elmhurst, IL
- $77,000 - $90,000 a year
- Full-time
- Physical & Rehabilitation Medicine
- Mid-level
- Clinic
- Health savings account
- Paid holidays
Quick Apply
Home Health Clinical Supervisor - Registered Nurse
Astra Health West —Elgin, IL
- $90,000 - $100,000 a year
- Full-time
- Background check
- Nursing
- RN License
- Mileage reimbursement
- Paid holidays
Quick Apply
12d
Medical Lead Veterinarian at Companion Animal Wicker Park, Chicago
Companion (Wicker Park) —Chicago, IL
- $120,000 - $160,000 a year
- Full-time
- Microsoft Outlook
- Clinic experience
- Recruiting
- Paid parental leave
- Disability insurance
Quick Apply
Physical Therapist
Illinois Bone and Joint Institute LLC —Morton Grove, IL
- $83,000 - $110,000 a year
- Full-time
- Computer literacy
- Writing skills
- Physical & Rehabilitation Medicine
- Profit sharing
- Wellness program
Quick Apply

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Revenue Cycle Client Relationship Manager (Medical)

PHYSICIANS REVENUE GROUP INC
Downers Grove, IL

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Job Details

$65,000 - $95,000 a year
1 day ago

Qualifications

Customer communication
Patient collections management

Full Job Description

Physicians Revenue Group
Physicians Revenue Group is a full-service healthcare revenue cycle management and practice management. PRG partners with healthcare providers nationwide to deliver end-to-end solutions that include medical billing, coding, credentialing, denial management, compliance support, and revenue cycle optimization. With over two decades of industry experience, PRG is committed to helping medical practices improve financial performance, streamline operations, and reduce administrative burden so providers can focus on delivering quality patient care. The organization supports a wide range of specialties and leverages technology-driven processes and experienced teams to enhance efficiency, transparency, and reimbursement outcomes across the healthcare revenue cycle.

Position Summary / Job Description

The Revenue Cycle Manager plays a critical role in overseeing end-to-end revenue cycle operations for assigned physician group clients. This position serves as the primary client liaison and is responsible for optimizing financial performance, improving revenue cycle workflows, and ensuring compliance with payer, client, and regulatory requirements. The Revenue Cycle Manager partners closely with internal teams and external stakeholders to enhance collections, reduce denials, and drive key performance indicators (KPIs) such as days in A/R, clean claims rate, and net collection rate.

Essential Duties & Responsibilities

Serve as the primary point of contact for assigned physician group clients regarding revenue cycle management (RCM) services.
Manage day-to-day client communications, issue resolution, and escalation of revenue cycle concerns.
Analyze client revenue cycle performance and provide actionable insights and recommendations for improvement.
Identify trends in denials, underpayments, claim rejections, and billing inefficiencies and coordinate corrective actions with internal teams.
Develop, monitor, and report on key performance indicators (KPIs) aligned with client contractual goals and financial targets.
Oversee and support revenue cycle workflows including eligibility, charge capture, coding, billing, payment posting, and collections.
Ensure RCM processes are executed within SLA timelines and meet client expectations and compliance standards.
Lead and facilitate regular client meetings, including Monthly and Quarterly Business Reviews (QBRs).
Present performance dashboards, operational insights, and strategic recommendations to clients and internal stakeholders.
Collaborate with clients to understand evolving business needs and translate them into actionable revenue cycle strategies.
Participate in contract discussions, renewals, and scope alignment conversations with clients.
Partner with internal departments including Operations, Coding, Accounts Receivable, Implementation, and Product teams to resolve issues and improve performance.
Act as a client advocate internally to ensure alignment between client expectations and operational execution.
Collaborate with Sales and Client Success teams to identify expansion opportunities and service enhancements.
Maintain accurate and timely documentation of client interactions, issues, and commitments within CRM systems.
Prepare and deliver recurring and ad hoc reports for clients and internal leadership.
Support billing and invoicing processes, including review and validation of service-related invoices.
Perform additional duties as assigned.

Education / Certifications

Required:

Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or related field (or equivalent combination of education and experience).

Preferred:

Advanced degree (MBA, MHA, or related field).

Experience

Required:

Minimum of 10+ years of experience in Revenue Cycle Management (RCM).
Minimum of 6+ years of experience in client-facing roles such as account management, client services, consulting, or healthcare operations.
Strong experience in physician group billing or healthcare revenue cycle environments.

Preferred:

Experience working with physician practices, billing companies, or health systems.
Experience with RCM platforms such as Athena, eClinicalWorks, Epic, or similar systems.
Experience leading client performance reviews, financial reporting, and operational improvement initiatives.

Core Competencies

Deep understanding of end-to-end revenue cycle operations (eligibility, charge capture, coding, billing, payment posting, collections).
Strong financial and operational analysis skills with the ability to interpret complex data.
Excellent client relationship management and communication skills.
Strong problem-solving and critical thinking abilities.
Ability to manage multiple high-priority client relationships simultaneously.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Experience with CRM systems and healthcare billing platforms.
Strong presentation and executive communication skills.
High attention to detail and accuracy in documentation and reporting.
Ability to collaborate effectively across cross-functional teams.
Strong organizational and time management skills in a fast-paced environment.

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Refine Your Search

patient experience manager jobs in lombard, il

Revenue Cycle Client Relationship Manager (Medical)

Medical Office Manager

Customer Success Manager

Manager, Care Management

Manager, Care Management Support

Program Manager, Ambassador Resource Center, Patient Services

Practice Manager - Behavioral Health

Transformation Analyst (Resupply & Patient Experience)

Clinic Supervisor

Practice Manager I - 143

Enrollment Specialist (Remote - Work From Home)

Clinic Office Manager

Healthcare Consulting Manager - Mid Revenue Cycle

Patient Access Manager

General Manager (Hospice)

Patient Care Coordinator

Physical Therapist

Home Health Clinical Supervisor - Registered Nurse

Medical Lead Veterinarian at Companion Animal Wicker Park, Chicago

Physical Therapist

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