Top 17491 Experience manager Jobs in Los Altos Ca

Security Account Manager
Creative Security Company —Mountain View, CA
- $125,000 - $130,000 a year
- Weekends as needed
- Background check
- 7 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
12d
Community Director
SCP PROPERTY MANAGEMENT LLC —Fremont, CA
- $80,000 - $90,000 a year
- Full-time
- Customer service
- 5 years
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
13d
Program Manager [211284]
Aquent Talent —Palo Alto, CA
- $92.29 - $99.01 an hour
- Weekends as needed
- 5 years
- Bachelor's degree
- US work authorization
- Health insurance
- Dental insurance
Property Manager - Stevenson House
The John Stewart Company —Palo Alto, CA
- $32 - $38 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Commuter assistance
- AD&D insurance
Memory Support Program Manager
The Terraces at Los Altos - a HumanGood community —Los Altos, CA
- $86,000 - $95,000 a year
- Weekends as needed
- CPR Certification
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
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Visitor Experience Manager
Palo Alto Museum —Palo Alto, CA
- $65,000 - $80,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Google Workspace
- Merchandising
- Paid holidays
- Health insurance
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Administrative Associate 3
Stanford University —Stanford, CA
- $39.20 - $45.56 an hour
- Full-time
- Customer service
- Mid-level
- Office
Customer Service Manager
Recology —Santa Clara, CA
- $95,360 - $119,200 a year
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Paid holidays
Meeting Planner I
Maritz Inc. —Santa Clara, CA
- $65,000 - $70,500 a year
- Email
- Hybrid work
- Customer service
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
Office of Investigations-Project Manager
Stanford University —Stanford, CA
- $120,038 - $153,486 a year
- Full-time
- Background check
- 5 years
- Mid-level
Facilities Operations Specialist
Stanford University —Stanford, CA
- $90,270 - $100,000 a year
- Full-time
- Mid-level
- Driver's License
- University
- Health insurance
- Tuition reimbursement
Assistant Property Manager
KWP Real Estate, Ltd. —Cupertino, CA
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Marketing
- Health savings account
- Health insurance
Quick Apply
6d
Onboarding & Recertification Associate
Tesla —Fremont, CA
- $72,000 - $108,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Administrative experience
- Commuter assistance
- Health savings account
12d
Customer Experience Manager
Granite Construction Company —Santa Clara, CA
- $96,541 - $144,813 a year
- Spanish
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Property Manager (Hadley)
Prometheus Real Estate Group —Mountain View, CA
- $109,720 - $119,600 a year
- Call employer
- Sales
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
6d
Workplace Experience Coordinator - MTV
Unity Technologies SF —Mountain View, CA
- Full-time
- Microsoft Outlook
- English
- Mid-level
- Disability insurance
- Employee assistance program
3d
Finance Operations Assistant
Stanford University —Stanford, CA
- $87,529 - $95,000 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- Residential
- Health insurance
- Tuition reimbursement
Workplace Coordinator
Sunday Robotics —Redwood City, CA
- Full-time
- Hospitality
- Google Workspace
- Mid-level
13d
Client Success Manager
Stanford University —Stanford, CA
- $97,298 - $124,375 a year
- Full-time
- Hybrid work
- Sales
- Mid-level
- Office
9d
Leasing and Experience Manager (100 Moffet, Madera, Hiro)
Prometheus Real Estate Group —Mountain View, CA
- $33.75 - $37.00 an hour
- Call employer
- Customer service
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply

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Security Account Manager

Creative Security Company -
Mountain View, CA

Quick Apply

Job Details

Full-time
$125,000 - $130,000 a year
12 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Program management
Guard Card
Forecasting
Workforce management
Account management

Full Job Description

S U M M A R Y

The Account Manager is responsible for leading security operations for a high-profile, strategic technology client based in San Francisco, California. As the primary client liaison, this role ensures exceptional service delivery, operational excellence, contract compliance, and long-term customer satisfaction while identifying opportunities for program enhancements, service expansion, and continuous improvement.

The ideal candidate is a relationship-driven leader with experience managing complex security operations in a fast-paced, technology-focused environment. Success in this role requires strategic thinking, executive-level communication, adaptability, business acumen, and the ability to build trusted partnerships while delivering innovative, customer-centric security solutions.

Core Duties include

Operations & Client Management

Serve as the primary point of contact for the client across all assigned sites; ensure consistent execution of security operations aligned with client standards and post orders
Conduct regular site visits, operational reviews, and performance evaluations; proactively identify operational risks, staffing gaps, and improvement opportunities
Partner with client stakeholders in a professional, solutions‑oriented manner consistent with a technology‑company culture

Staffing & Workforce Management

Supervise site supervisors and lead staff across multiple locations
Oversee daily staffing levels and ensure full coverage across all locations and shifts; manage scheduling, backfill, and contingency planning using workforce management systems. Partner closely with Recruiting to forecast hiring needs and support onboarding
Monitor officer performance, conduct coaching, and address corrective actions
Utilize timekeeping and workforce management systems (e.g., TrackTik, Salesforce, or similar platforms) for scheduling, reporting, and compliance tracking
Maintain accurate data entry, reporting, and documentation within client and internal systems

Training & Compliance

Ensure all personnel meet licensing, certification, and training requirements; oversee new‑hire onboarding, training completion, and OJT compliance. Track training records, certifications, and compliance deadlines
Prepare sites for client reviews and internal or external audits

Cross-Functional + Account Leadership

Participate in strategic planning meetings and executive customer presentations; lead internal account reviews to ensure alignment across departments.
Coordinate responses to customer escalations and critical incidents.
Work closely with operations, customer service, finance, project management, and executive leadership.
Review incident reports and ensure timely follow‑up and escalation
Produce regular operational, staffing, and compliance reports for leadership and the client
Support implementation of updated processes, policies, and client‑specific requirements

S U C C E S S M E T R I C S

Success in this position is measured across a few core KPIs. These include, but are not limited to the following:

Customer retention & QBR performance
Resolution time for escalated issues
Operational consistency across portfolio
SLA & KPI compliance across all locations
Employee Retention

C O R E

Bachelor's degree in Business, Criminal Justice, Security Management, or related field (or equivalent experience).
7+ years of account management, client success, or commercial security industry experience.
Experience managing enterprise accounts with multi-site and multi-state operations, preferably supporting a technology company or corporate enterprise environment
California Guard Card (or ability to obtain)

S K I L L S + C O M P E T E N C I E S

As demonstrated through experience, training, and/or testing

If required for assigned account, meet & continue to meet any applicable state, county & municipal licensing requirements for security personnel
Strong understanding of commercial security services and electronic security technologies (including access control, CCTV, and alarm monitoring).
Strategic problem-solving skills with ability to assess complex situations, identify risks, & implement effective solutions. Strong understanding of compliance requirements, staffing models, and training oversight
Exceptional organizational and time management skills
Excellent communication, presentation, and negotiation skills.
Strong leadership capabilities, including directing, motivating, coaching, mentoring, training, and performance managing teams in a positive, collaborative, and accountable manner.
Proficiency with CRM + workforce management systems, Microsoft Office Suite, account reporting tools.
Ability to effectively lead cross-functional initiatives while managing competing priorities & changing business needs.
Skilled at conflict resolution, managing employee performance and demonstrated KPI achievement in large client service environment
Experience leading system implementations, process improvements, and change management initiatives across diverse employee populations and operational teams.
Strong analytical & business acumen with the ability to read, interpret, and analyze operational reports, financial data, performance metrics, and contractual obligations using various technology platforms and reporting tools.

W O R K I N G C O N D I T I O N S

The successful candidate must be able to perform the essential functions of the position, with or without reasonable accommodation. The following outlines the typical responsibilities and physical & environmental demands associated with this role and is not intended to be an exhaustive list of all duties or requirements

Executive presence with the ability to maintain professionalism and composure when interacting with senior executives, clients, regulatory authorities, employees, vendors, and the public, including during urgent, high-pressure, and crisis situations
Ability to manage executive-level customer relationships.
Customer-focused mindset with a commitment to service excellence, continuous improvement, and operational consistency across geographically dispersed locations.
Outstanding communication and interpersonal skills with the ability to build trusted relationships across all organizational levels and influence key stakeholders.
Effectively manage multiple priorities and concurrent projects in a dynamic enterprise environment.
Discretion & sound judgment when handling highly sensitive, confidential, and proprietary business information.
Willingness and ability to respond to emergencies, critical incidents, and client escalations on an on-call basis, including after-hours, weekends, and holidays as business needs require.
Ability to travel as required to customer locations.

Pay: $125,000.00 - $130,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

experience manager jobs in los altos ca

Security Account Manager

Community Director

Program Manager [211284]

Property Manager - Stevenson House

Memory Support Program Manager

Visitor Experience Manager

Administrative Associate 3

Customer Service Manager

Meeting Planner I

Office of Investigations-Project Manager

Facilities Operations Specialist

Assistant Property Manager

Onboarding & Recertification Associate

Customer Experience Manager

Property Manager (Hadley)

Workplace Experience Coordinator - MTV

Finance Operations Assistant

Workplace Coordinator

Client Success Manager

Leasing and Experience Manager (100 Moffet, Madera, Hiro)

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