Top 30203 Experience manager Jobs in Los Angeles, Ca

Customer Experience Manager
GigXR —Los Angeles, CA
- $60,000 - $120,000 a year
- Hybrid work
- Up to 50% travel
- Mid-level
- 3 years
MANAGER III, DEPARTMENT OF MOTOR VEHICLES
Department of Motor Vehicles —Los Angeles County, CA
- $6,681 - $8,362 a month
- Online Application
- Office
- US work authorization
- Fingerprint clearance
- Disability insurance
- Health insurance
Product Development Manager
White Bottle, Inc —Stanton, CA
- $100,000 - $120,000 a year
- Full-time
- English
- Office
- 3 years
- Dental insurance
- 401(k)
Quick Apply
Ambulance EMT Operations Manager
Essential Health —Reseda, CA
- $75,671.75 - $90,475.66 a year
- Full-time
- 5 years
- Recruiting
- Contracts
- Health insurance
- Dental insurance
Quick Apply
Quality Improvement Manager
Preferred IPA of California, Inc. —Glendale, CA
- $70,000 - $75,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Business Development Manager – Home Textiles
Brinware —Canoga Park, CA
- $75,266.19 - $90,643.15 a year
- Full-time
- 5 years
- Merchandising
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
2d
Associate Product Manager- Consumer Packaged Goods
Evriholder Products LLC —Brea, CA
- $26 - $29 an hour
- Full-time
- Hybrid work
- Marketing
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
13d
Fabrication Project Manager
AKJOHNSTON Group —Anaheim, CA
- From $90,000 a year
- Full-time
- Background check
- Up to 50% travel
- Sales
- Health insurance
- Dental insurance
Quick Apply
Leasing Specialist/Manager(Mandarin required)
Gofo Inc —Vernon, CA
- $50,000 - $85,000 a year
- Full-time
- Research
- Mid-level
- Warehouse
- Health insurance
- Dental insurance
Quick Apply
4d
Apparel Production Manager (Overseas & Domestic)
Starship LLC —Los Angeles, CA
- $75,000 - $85,000 a year
- Full-time
- Spanish
- Microsoft Excel
- 5 years
- Health insurance
- 401(k)
Quick Apply
Go-to-Market Manager, Consumer Health
Nutrixen Healthy LLC —City of Industry, CA
- $100,000 - $140,000 a year
- Full-time
- English
- 3 years
- Product management
- Paid holidays
- Health insurance
Quick Apply
13d
Restaurant POS Specialist - Toast POS
SPI —Los Angeles, CA
- $25 - $30 an hour
- Weekends as needed
- Management
- Restaurant management
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Senior Product Manager
Feit Electric —Pico Rivera, CA
- $150,000 - $170,000 a year
- Full-time
- Merchandising
- Engineering
- Office
- Health insurance
- Dental insurance
Quick Apply
Senior Construction Manager Health Care
EPIC HCM —Tarzana, CA
- $125,000 - $185,000 a year
- Full-time
- Schematics
- Construction site
- 5 years
- Health insurance
- 401(k)
Quick Apply
Pharmaceutical Sales Manager 3+Yrs of Pharmacy Sales EXP REQ
MEDRX INFUSION CLINICAL PHARMACY —Los Angeles, CA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Marketing
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Case Manager
Pyramid Legal, APC —Los Angeles, CA
- $22 - $50 an hour
- Full-time
- Spanish
- Mid-level
- Microsoft Office
Quick Apply
Customs Brokerage Manager
CEVA Contract Logistics U.S., Inc. —Torrance, CA
- $114,000 - $140,000 a year
- Full-time
- 5 years
- Writing skills
- Analysis skills
- Health savings account
- Health insurance
19h
Finish Shop Manager
Quintus —South El Monte, CA
- $25 - $30 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
11d
Technical Production Manager
McNally Enterprises —Buena Park, CA
- $90,000 - $100,000 a year
- Weekends as needed
- Management
- 5 years
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
Mental Health Program Manager - DMH
Alcott Center For Mental Health Services —Culver City, CA
- $80,000 - $83,000 a year
- Full-time
- LMFT
- Clean driving record
- Licensed Clinical Social Worker
- Health insurance
- Dental insurance
Quick Apply
14d

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Customer Experience Manager

GigXR
Los Angeles, CA

Apply Now

Job Details

$60,000 - $120,000 a year

Qualifications

Customer support

Full Job Description

About the job Customer Experience Manager

Job Description - Customer Experience Manager

Company Overview:

GigXR (www.gigxr.com) is a leading provider of immersive learning solutions, specializing in transforming healthcare and educational training through cutting-edge augmented reality (AR), mixed reality (MR), and AI powered applications. Our mission is to empower healthcare professionals and learners with interactive, engaging, and effective experiences. We are seeking a talented Customer Experience Manager to join our innovative team and contribute to the success of our impactful XR solutions.

Position Overview:

As a Customer Experience Manager at GigXR, you will play a pivotal role in ensuring our clients have exceptional experiences with our immersive learning solutions by creating and executing engagement strategies, advocating for customers across all areas of the business, and developing strong cross-functional relationships. In this hybrid role as both manager and individual contributor, you will manage customer support interactions, oversee customer success lifecycle processes, and drive key metrics related to product implementations. Serving as the primary point of contact for customers, you will address inquiries, concerns, and feedback. Additionally, you will conduct in-person and virtual training sessions and assist clients in integrating our products into their curricula. The ideal candidate thrives in a startup environment and is passionate about improving customer experiences.

Primary Responsibilities:

Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback.
Develop and maintain strong working relationships with the sales teams, product managers, and other teams while acting as a strong customer advocate.
Oversee Customer Success lifecycle processes to ensure assigned accounts have positive experiences and achieve desired outcomes with GigXR products and services.
Drive key metrics related to product implementations, including customer health, renewal rates, expansion opportunities, and engagement data.
Collaborate with the product teams to conduct research and identify customer pain points to develop hypotheses and propose successful solutions.
Manage and respond to customer support inquiries via phone, email, and other communication channels.
Track, document, and resolve customer support tickets efficiently using CRM systems.
Create and maintain training materials and ensure they are used consistently across the team.
Conduct in-person and virtual training sessions to educate clients on the use of our AR/MR applications.
Assist clients in integrating GigXR products into their curricula and training programs.
Ability and willingness to travel approximately 40-50% on average.

Requirements:

Bachelor's degree in Education, Communications, Healthcare, or a related field (or equivalent experience).
5+ years of professional experience in customer experience, customer support, or related roles.
3+ years of experience in healthcare, healthcare related field or healthcare training
Strong proficiency in managing customer support interactions via phone, email, and ticketing systems.
Experience with Customer Relationship Management (CRM) systems.
Experience conducting training sessions and presentations, in-person and virtually.
Previous experience assisting clients in integrating technology products into their workflows or curricula.
Strong written and verbal communication skills.

Preferred Qualifications:

3+ years of experience preferred in HigherEd/EdTech in Account Management, Client Services, Customer Success, or instructional roles.
Previous experience in the healthcare or educational technology industry.
Familiarity with AR/MR technologies and their applications in training and education.
Experience with customer journey mapping and data analysis.
Experience managing or leading a customer experience or support team.

Benefits:

Competitive salary and benefits package.
Flexible work arrangements and remote work options (this is a remote position).
Opportunity to work on cutting-edge XR projects with real-world impact.
Collaborative and inclusive work environment that fosters creativity and innovation.
Professional development opportunities and continuous learning support.

Join Our Team:

If you are passionate about delivering exceptional customer experiences and are excited about the potential of immersive technologies to revolutionize healthcare and educational training, we invite you to apply for this exciting opportunity at GigXR. Come be a part of a dynamic team dedicated to pushing boundaries and transforming learning experiences. Apply now by visiting our careers page at www.gigxr.com/careers .

GigXR is an equal opportunity employer committed to diversity and inclusion. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today and help shape the future of immersive learning!

Salary range: 60K - 120K based on experience.

Apply Now

Refine Your Search

experience manager jobs in los angeles, ca

Customer Experience Manager

MANAGER III, DEPARTMENT OF MOTOR VEHICLES

Product Development Manager

Ambulance EMT Operations Manager

Quality Improvement Manager

Business Development Manager – Home Textiles

Associate Product Manager- Consumer Packaged Goods

Fabrication Project Manager

Leasing Specialist/Manager(Mandarin required)

Apparel Production Manager (Overseas & Domestic)

Go-to-Market Manager, Consumer Health

Restaurant POS Specialist - Toast POS

Senior Product Manager

Senior Construction Manager Health Care

Pharmaceutical Sales Manager 3+Yrs of Pharmacy Sales EXP REQ

Case Manager

Customs Brokerage Manager

Finish Shop Manager

Technical Production Manager

Mental Health Program Manager - DMH

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