Top 914 Service desk Jobs in Los Angeles Ca

Service Desk Analyst
Financial Partners Credit Union —Downey, CA
- $30 - $42 an hour
- Research
- Mid-level
- Communication skills
Quick Apply
1d
IT Service Desk Specialist
MidFirst Bank —Los Angeles, CA
- $28 - $37 an hour
- Microsoft Outlook
- Research
- Mid-level
Desktop Technician - Los Angeles, CA
Planned Parenthood Los Angeles —Los Angeles, CA
- $32.21 - $38.65 an hour
- Full-time
- Background check
- Mid-level
- Office
- AD&D insurance
- Disability insurance
Help Desk Support Specialist (Remote - LA Based)
Green Dot Public Schools (CA) —Los Angeles, CA
- $29.81 - $37.86 an hour
- Weekends as needed
- Remote
- Background check
- Current TB test
- Analysis skills
- AD&D insurance
- Paid holidays
8d
IT Service Desk Technician II
24 Hour Home Care - Corporate Division —Los Angeles, CA
- $70,000 - $80,000 a year
- Hybrid work
- 5 years
- Mid-level
- Continuous improvement
- Wellness program
- Health insurance
Quick Apply
IT Hardware Generalist
Sony Interactive Entertainment —Santa Monica, CA
- $34 - $42 an hour
- Temporary
- Mid-level
- Windows
- 3 years
- Health insurance
- Dental insurance
Service Desk Analyst
City First Bank N.A. —Los Angeles, CA
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
IT Support Analyst
Habitat Health —Compton, CA
- $84,000 - $98,000 a year
- Microsoft Outlook
- Writing skills
- Clinic
- COVID-19 protective measures
- Paid parental leave
Quick Apply
Service Desk Technician (Tier 1 / Tier 2)
M THEORY CONSULTING GROUP LLC —Los Angeles, CA
- $31.25 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Opportunities for advancement
Quick Apply
10d
Helpdesk Operator (Temp)
Panda Restaurant Group —Rosemead, CA
- $24.00 - $30.50 an hour
- Email
- Hybrid work
- High school diploma or GED
- Entry level
- 401(k) matching
- Gym membership
Quick Apply
Senior Help Desk Technician II
Contact Government Services, LLC —Los Angeles, CA
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
CLW Foods Help Desk
CLW FOODS LLC —Los Angeles, CA
- $23 - $28 an hour
- Full-time
- Computer networking
- Experience equivalent to degree accepted
- Associate's degree
Quick Apply
10d
IT Service Desk Engineer
Los Angeles Dodgers LLC —Los Angeles, CA
- $38 - $43 an hour
- Full-time
- Computer Science
- Bachelor's degree
- Continuous improvement
Quick Apply
IT Call Center Agent
AIDS Healthcare Foundation —Los Angeles, CA
- $25 - $26 an hour
- Mid-level
- In-person
- Health insurance
Quick Apply
Service Desk Technician
McCalla Raymer Leibert Pierce LLP —Long Beach, CA
- $24 - $34 an hour
- On call
- Hybrid work
- Research
- Mid-level
- Windows
Quick Apply
14d
IT Help Desk Technician
Bibiyan Law Group, P.C. —Los Angeles, CA
- $26 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —Los Angeles, CA
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Service Agent I - IS Client Services - Full Time 8 Hour Rotating Shifts (Non-Exempt) (Non-Union)
USC —Los Angeles, CA
- $25.00 - $39.69 an hour
- 8 hour shift
- Hospital
- Research
- Mid-level
PC Technician Full Time Day Shift
Memorial Hospital of Gardena —Gardena, CA
- $26.46 - $38.90 an hour
- Full-time
- Hospital
- Computer literacy
- HIPAA
Quick Apply
TEMPORARY NETWORK SUPPORT ANALYST (INFORMATION TECHNOLOGY SERVICES)
LA Metro —Los Angeles, CA
- $32.37 - $48.53 an hour
- Temporary
- Microsoft Outlook
- Computer Science
- Writing skills
- Paid jury duty
- AD&D insurance
10d

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service desk jobs near los angeles ca

Service Desk Analyst

Financial Partners Credit Union -
Downey, CA

Quick Apply

Job Details

$30 - $42 an hour
1 day ago

Qualifications

Desktop computer repair
Asset management
Non-technical user support
Network troubleshooting
Confidential information handling
Email customer support
Technical support via phone
IT user and group management
Data permissions
Phone communication
IT asset management
Technical documentation
System performance optimization
Hardware maintenance
Operating system updates
Research
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
Multi-factor authentication (MFA) implementation
User training (technical support)
DHCP
Corrective maintenance
Patch management
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Hardware configuration

Full Job Description

The Service Desk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, and software, and responding to user requests. In addition, they manage, maintain, and deploy the hardware images and assets, maintain user accounts, ensure the security of hardware and software assets, comply with audit requirements, and assist with various IT projects.

ESSENTIAL RESPONSIBILITIES:

Provide Technical Support:
- Respond to Service Desk incidents and service requests (tickets), which may be routed to IT via email, chat, or phone call.
- Troubleshoot and resolve technical issues, such as network connectivity problems, software errors, and hardware malfunctions.
- Research issued to determine best course of action for resolving incidents.
- Escalate complex issues to senior team members, Information Security, Network and Infrastructure, or IT Management for resolution.
- Monitor both their personal and team ticket queues.
- Properly prioritize incidents based on the published Priority Matrix Adhere, and to complete incidents within established Service Level Agreements.
Install and Configure Systems:
- Maintain an up to date image used to image computers quickly.
- Accurately complete the PC Build Checklist and provide peer review for others on the team.
- Set up and deploy computer systems, including installing operating systems, software applications, drivers, and peripherals.
- Configure computer hardware, such as ID scanners, receipt printers, check printers, and MFPs to ensure proper functionality.
Maintain Computer Systems:
- Perform routine maintenance tasks, such as installing updates, patches, security fixes, and removing unsupported or end of life software on computer systems.
- Update asset assignment records as machines are deployed, lost, or retired.
- Create and maintain records for hardware that is ewasted.
- Monitor system performance and take proactive steps to ensure optimal performance.
- Add / remove computers from the automated maintenance system (CCleaner Cloud).
- Promptly report and take corrective action for any security violations that are discovered.
- Ensure end-of-life or unsupported software is removed from computer systems to reduce security vulnerabilities and licensing issues.
User Account Management:
- Create and maintain user accounts and access permissions, and update records accordingly.
- Manage permissions and file maintenance for network shares used for user and department folders.
- Deploy Yubikeys / MFA and assist users in configurating them.
- Reset passwords and troubleshoot account-related issues.
- Update user Branch and Check Printer assignments within Symitar as users move between branches.
Collaborate with IT Team:
- Work closely with other IT team members to resolve technical issues and provide support.
- Participate in team meetings and contribute ideas for improving IT processes and services.
- Responsible for communications / updates to users and management during major outages.
- Participate in cross functional project teams.
Ensure Security and Privacy:
- Follow security policies and best practices to protect systems and data from unauthorized access.
- Adhere to privacy regulations and company policies regarding sensitive information.
Documentation and Training:
- Document processes, solutions, and troubleshooting steps for future reference.
- Assist in training end-users on basic IT concepts and applications.
Learn and Grow:
- Stay up to date with emerging technologies and industry trends.
- Participate in training programs and pursue certifications to enhance skills and knowledge.
Customer Service:
- Provide excellent customer service to end-users, ensuring their technical issues are resolved in a timely and professional manner.
- Escalate issues to other IT teams or vendors quickly when needed.
- Communicate technical information clearly and concisely to non-technical users.

EDUCATION and/or EXPERIENCE:

Proven work experience as a Service Desk Analyst or similar role.
Strong knowledge of Windows and Mac operating systems.
Experience with Microsoft Office Suite and other common software applications.
Familiarity with Active Directory, DNS, DHCP, and Networking.
Hands-on experience with computer hardware components.
Excellent research and troubleshooting skills.
Good communication and customer service skills.
Ability to work independently and in a team environment.
Experience with patch management tools and practices.
Ability to work independently and as part of a team.

Quick Apply

Refine Your Search

service desk jobs in los angeles ca

Service Desk Analyst

IT Service Desk Specialist

Desktop Technician - Los Angeles, CA

Help Desk Support Specialist (Remote - LA Based)

IT Service Desk Technician II

IT Hardware Generalist

Service Desk Analyst

IT Support Analyst

Service Desk Technician (Tier 1 / Tier 2)

Helpdesk Operator (Temp)

Senior Help Desk Technician II

CLW Foods Help Desk

IT Service Desk Engineer

IT Call Center Agent

Service Desk Technician

IT Help Desk Technician

Senior Help Desk Technician

Service Agent I - IS Client Services - Full Time 8 Hour Rotating Shifts (Non-Exempt) (Non-Union)

PC Technician Full Time Day Shift

TEMPORARY NETWORK SUPPORT ANALYST (INFORMATION TECHNOLOGY SERVICES)

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