Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.
Hotel Profitability:
Ensures the attainment of established budgeted goals for all departments of Hotel
Monitors compliance with labor standards and staffing guidelines by all departments
Monitors compliance with annually established room rate plan
Monitors operating expense tracking system for all departments
Administers approved incentive programs
Conducts required meetings (ex. Daily Huddle, weekly staff, monthly Safety Meetings) to ensure interdepartmental communication and coordination of mutual goals
Audits departmental procedures and performance. Modifies procedures as needed.
Monitors rooms inventory and merchandising procedures.
Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
Assures compliance with established Manager On Duty (M.O.D.) Program
Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings
General Manager is responsible for the safeguarding of the company funds, including but not limited to making sure the daily cash deposits are rectified daily and deposited at approved back with back up at least weekly. Completing regular reconciliation on the forms of payments to minimize losses and ensure compliance and reporting discrepancies are caught and rectified and/or reported to upper management in a timely manner
General Manager is responsible for maintaining availability of the cash funds assigned on the hotel house bank contract and preparing monthly petty cash transmittal reports with supporting documentation to replenish funds. This would be for Petty cash or GM Checking accounts where applicable. The petty cash must include back up and sent to Regional for approval. Petty cash forms should be used with details and stapled to receipts and kept for at least 1 year
The General Manager is responsible for ensuring the proper cash handling procedures are followed at the front desk bank. That shift change cash verification and sign offs are being performed and Front desk immediately notifies upper management of any cash discrepancy
Asset Management:
Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property
Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing
Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems
Attends Asset Management meetings
Guest Satisfaction/Public Relations:
Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets
Evaluates all guest complaints and ensures corrective action is taken by department heads
Monitors guest responses, responding as needed; executes action plan to correct issues
Hosts social events/receptions as required by the Brand and/or Baywood Hotels
Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
Participates in the BEAR (Baywood Hotels’ Education And Reach Initiatives) activities and other company sponsored community service & fundraising events
Human Resources:
Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals
Interviews, selects, onboards and counsels associates
Ensures that all new hires are given the proper onboarding experience; completes the I-9 on day one of employment for the new hire
Ensures that staff is properly trained by their managers
All progressive Discipline is conducted by the General Manager and another manager as a witness
Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual
Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
Champions and participates in the Associate Relations celebrations events
Ensures that performance evaluations are being issued as required by corporate
Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives
Champions the Associate Annual Survey; while maintaining ethical compliance
Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
Payroll processing and reconciliation; to include time edit sheets are included for all miss punches by the individual associate. Payroll processing is completed by the deadline.
Personal Development:
Ensures continual efforts are made to increase management abilities and knowledge
Attends annually a minimum of one advanced management training seminar
Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology
Attends franchise & Baywood mandated training courses as required
Consistently models the behavior of a ‘Baywood Ambassador’ who:
Maintains a professional image, including grooming, verbiage, and body language, at all times
Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when appropriate
Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
Additional duties may be added at any time at the discretion of management
Education:
Certifications / Licenses:
Experience:
Minimum of 1 year experience as a General Manager in a similar type & size hotel, or
2 years management experience (of which 1 year is in hospitality)
Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction
Local market experience preferred
Additional Skills:
Ability to multitask
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on market
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels’ standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (M3, PMS)
Ability to remain calm during stressful situations
Ability to motivate and lead a team
Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
Proficient in Microsoft Office
Proficient in Google Apps for Work preferred
Walking and Standing: 45 -55%
Sitting: up to 50%
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs. infrequently
Driving: Occasionally
Traveling: Infrequently
Environmental Conditions:
Inside: Protection from weather conditions, but not necessarily from temperature changes.
Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions
