Top 125 Phone representative Jobs in Madera, Ca

Remote Contact Center MSR II - Madera County - CA only
Golden 1 Credit Union —Madera, CA
- $22.50 - $25.00 an hour
- Full-time
- Remote
- Spanish
- Computer literacy
- English
Quick Apply
Customer Service Representative / Dispatcher
Huckabee's Heating & Air Conditioning —Madera, CA
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Health insurance
Claims Customer Service Representative
INNOVATIVE INTEGRATED HEALTH —Fresno, CA
- $19 - $23 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Health savings account
- Health insurance
7d
Support Services Rep I or II (full-time)
Educational Employees Credit Union —Fresno, CA
- $19.07 - $31.88 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- 401(k)
Customer Service Representative
Electrical Power Source Fresno —Fresno, CA
- $20 - $23 an hour
- Weekends as needed
- Residential
- Entry level
Quick Apply
Customer Care Coordinator/Back-up Technician
Granville Homes, Inc. —Fresno, CA
- $28 - $32 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Office Assistant I
State Center Community College District —Fresno, CA
- $41,734 - $51,327 a year
- Overtime
- Computer literacy
- Writing skills
- Basic math
Customer Service Representative
QUIPT HOME MEDICAL INC —Fresno, CA
- Microsoft Excel
- High school diploma or GED
- Typing
- Paid holidays
- Disability insurance
Quick Apply
merchandise associate
Marshalls —Madera, CA
- $16.90 - $17.40 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Patient Services Representative- Optical
EYE-Q Vision Care —Fresno, CA
- $23.00 - $24.35 an hour
- Full-time
- High school diploma or GED
- Trade school
- Medical terminology
- Mileage reimbursement
- Paid holidays
Quick Apply
14d
Customer Experience Associate
Revivn —Fresno, CA
- $21 - $24 an hour
- Weekends as needed
- Google Workspace
- Warehouse
- Organizational skills
14d
Patient Services Representative II
EYE-Q Vision Care —Fresno, CA
- $23 - $28 an hour
- Full-time
- Spanish
- Computer literacy
- High school diploma or GED
- Mileage reimbursement
- Paid holidays
Quick Apply
Customer Success Specialist
The Semios Group —Fresno, CA
- $27 - $31 an hour
- Full-time
- Remote
- Spanish
- Mid-level
- Driver's License
- Health insurance
Quick Apply
7d
Front Office Scheduler (CVWHA)
Sante Health —Fresno, CA
- $17 - $24 an hour
- Full-time
- High school diploma or GED
- 1 year
- Medical terminology
- Health insurance
- Dental insurance
Quick Apply
TEMPORARY Administrative Assistant
State Center Community College District —Fresno, CA
- $29.70 - $36.53 an hour
- Temporary
- Computer literacy
- HIPAA
- English
Customer Service Representative
Farmers Insurance Group - Miguel Flores Agency —Fresno, CA
- $21 - $26 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
- Paid time off
- Retirement plan
Quick Apply
Front Office Representative
Resilient Wealth Management —Fresno, CA
- $19 - $25 an hour
- Part-time
- Background check
- Inventory management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Service & Enrollment Representative
Catalyst Connect LLC —Fresno, CA
- $18 - $20 an hour
- Urgently hiring
- Background check
- Sales
- No experience needed
- Paid training
- Opportunities for advancement
Quick Apply
5d
Sales Development Program Sales Associate
United Rentals, Inc. —Madera, CA
- $30.45 - $43.85 an hour
- Full-time
- Clean driving record
- Driver's License
- Bachelor's degree
- Paid parental leave
- Health insurance
Office Specialist
State Center Community College District —Fresno, CA
- $54,919 - $67,543 a year
- Overtime
- HIPAA
- English
- Research
9d

I want to receive the latest job alert for phone representative in madera, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

phone representative jobs near madera, ca

Customer Success Specialist jobs in Fresno, CA

Customer Service Representative jobs in Fresno, CA

Patient Services Representative jobs in Fresno, CA

Office Specialist jobs in Fresno, CA

Administrative Assistant jobs in Fresno, CA

Office Assistant jobs in Fresno, CA

Customer Success Specialist jobs in Kingston, RI

Customer Service 3rd Shift jobs in Greensboro, NC

Customer Success Specialist jobs in Hillsboro, OR

Customer Success Specialist jobs in Providence, RI

Student Success jobs in New York, NY

Customer Success Specialist jobs in Longwood, FL

Success Academy Charter Schools jobs in Bronx, NY

Customer Care Coordinator jobs in New York, NY

Transaction Coordinator jobs in Dallas, TX

Customer Care Coordinator jobs in Gahanna, OH

Customer Care Coordinator jobs in Fairfax, VA

Customer Care Coordinator jobs in Grand Rapids, MI

Customer Service jobs in Florida

Oil & Gas Operations Coordinator jobs in Houston, TX

Remote Contact Center MSR II - Madera County - CA only

Golden 1 Credit Union -
Madera, CA

Quick Apply

Job Details

Full-time
$22.50 - $25.00 an hour

Qualifications

Opening bank accounts
Computer operation
Client rapport building
High school diploma or GED
Fax machines

Full Job Description

TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE II
STATUS: NON-EXEMPT
REPORT TO: MSCC SUPERVISOR
DEPARTMENT: MEMBER SERVICE CONTACT CENTER
JOB CODE: 1104

PAY SCALE: $22.50 - $25.00 HOURLY

Must have contact center experience with banking experience being a plus

GENERAL DESCRIPTION:
This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry.

TASKS, DUTIES, FUNCTIONS:

Demonstrates advanced Credit Union knowledge, ability to resolve complex issues, digital support, and escalations with minimum guidance.
Learn and retain an exceptional working knowledge of products and services.
Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment.
Demonstrates understanding of member needs, concerns and or frustrations and respond by demonstrating care, concern, and an appropriate sense of urgency.
Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. • Demonstrate superior product knowledge recommending products/services to meet the member’s needs.
Identify, investigate, and resolve basic and complex member concerns, as well as process and complete member transactions in a timely and efficient manner.
Identify and report fraudulent activity to prevent potential loss to Credit Union.
Update member and Credit Union account information efficiently and accurately.
Educate members on products in an effort to retain and enhance member loyalty.
Maintains ownership with the majority of their calls, requiring minimal guidance from Support.
Ability to de-escalate situations, looking from several points of view and applying good judgement and critical thinking to resolve the situation.
Assist members with Online /Mobile Banking complex issues and Mobile Wallet set-up.
Ability to open Sub shares.
Complete Regulatory Training Modules as required.
Model Golden 1 core values Integrity, Reliability, Service Excellence, and Inclusion.
Perform other duties as assigned.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
1. Effective oral and written communication skills required to ensure exceptional member experience.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
1. INTERNAL: All levels of management and staff.
2. EXTERNAL: Members, potential members, peers in other departments or branches.

QUALIFICATIONS:
1. EDUCATION: Successful completion of High School curriculum or GED. Some college preferred, not required.
2. EXPERIENCE: One year customer service experience in a contact center environment and/or 2+ years financial services experience. Member relationship building experience preferred, not required.

3. KNOWLEDGE / SKILLS:

Strong oral, written and interpersonal communication skills acquired through experience in a Retail setting or through a financial background.
Ability to converse, demonstrate sincere concern, and build rapport while resolving problems and offering solutions to inquiries in English and/or Spanish with callers.
Must be able to multi-task and work independently.
Meet performance standards commensurate to grade level with efficiency and quality. Skill testing related to product knowledge.
Ability to effectively and efficiently utilize all systems required to resolve member issues related to online banking and mobile wallet troubleshooting.
Ability to effectively and efficiently utilize all systems required to open new sub accounts.
Ability to demonstrate good decision making and obtaining guidance for situations as needed.
Knowledge of intranet/internet.
Aptitude for learning a variety of computer systems and using technology to solve member issues.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Bilingual skills a plus - English/Spanish.

PHYSICAL REQUIREMENTS:
1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine, and telephone.
5. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

Our Member Service Contact Center team’s operating hours are Monday through Friday 7:20am to 6:30pm and Saturday 8:30am to 5:00pm. Schedules are assigned based on business needs and are subject to change.

LICENSES / CERTIFICATIONS:
None
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
REV. 1/8/2026

Quick Apply

Refine Your Search

phone representative jobs in madera, ca

Remote Contact Center MSR II - Madera County - CA only

Customer Service Representative / Dispatcher

Claims Customer Service Representative

Support Services Rep I or II (full-time)

Customer Service Representative

Customer Care Coordinator/Back-up Technician

Office Assistant I

Customer Service Representative

merchandise associate

Patient Services Representative- Optical

Customer Experience Associate

Patient Services Representative II

Customer Success Specialist

Front Office Scheduler (CVWHA)

TEMPORARY Administrative Assistant

Customer Service Representative

Front Office Representative

Customer Service & Enrollment Representative

Sales Development Program Sales Associate

Office Specialist

I want to receive the latest job alert for phone representative in madera, ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected