Top 478 Guest service manager Jobs in Madison, Wi

General Manager (Auntie Anne's West Town Mall - Madison, WI)
Auntie Anne's/Cinnabon/Jamba Juice/Carvel —Madison, WI
- $50,000 a year
- Extended hours
- 18 years or older
- ServSafe
- Bachelor of Science
Shift Manager (Auntie Anne's West Town Mall - Madison, WI)
Auntie Anne's/Cinnabon/Jamba Juice/Carvel —Madison, WI
- $16 an hour
- Weekends as needed
- 18 years or older
- Computer literacy
- Basic math
- Health insurance
- Employee discount
Assistant General Manager
Catering a Fresco —Madison, WI
- $65,000 - $70,000 a year
- Weekends as needed
- ServSafe
- Mid-level
- Supervising experience
- Disability insurance
- Health insurance
Food Service Manager
Davians —Madison, WI
- Full-time
- Mid-level
- US work authorization
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
13d
Shift Manager (Auntie Annes East Town Mall - Madison, WI
Auntie Anne's/Cinnabon/Jamba Juice/Carvel —Madison, WI
- $16 an hour
- Weekends as needed
- 18 years or older
- Computer literacy
- Basic math
- Health insurance
- Employee discount
Retail Team Member/Deli Associate
Consumers Cooperative-Cenex —Sauk City, WI
- From $16 an hour
- Overtime
- Serving
- 18 years or older
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
General Manager Teriyaki Madness Madison, WI
Teriyaki Madness —Madison, WI
- $65,000 - $70,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Fast casual restaurant
- Ability to lift 50 pounds
- Opportunities for advancement
Quick Apply
General Manager - Restaurant
Firehouse Subs —Sun Prairie, WI
- $60,000 - $70,000 a year
- Full-time
- 18 years or older
- Sales
- Mid-level
- Paid training
- Health insurance
Quick Apply
Assistant General Manager
Team Car Care West, LLC (US) —Madison, WI
- $17.50 - $20.00 an hour
- Full-time
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
8d
Manager(Current,or,previous,Culver's,management,Experience,required)
Culver's —Cross Plains, WI
- Part-time
- No education required
- Mid-level
- In-person
- Paid training
- Health insurance
Quick Apply
Concierge
Hovde Properties —Madison, WI
- $20 - $23 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- English
- Free parking
- Health savings account
Quick Apply
Manager
All Stop —Lodi, WI
- $18 - $19 an hour
- Part-time
- 18 years or older
- Sales
- Fast casual restaurant
- Health insurance
- Dental insurance
Quick Apply
7d
General Manager - Restaurant
Subway —Madison, WI
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Mid-level
- Paid training
- Health insurance
Quick Apply
Assistant Restaurant Manager
Pizza Hut —Madison, WI
- $19 - $21 an hour
- Full-time
- Background check
- Mid-level
- Team management
- Profit sharing
- Paid training
Quick Apply
Assistant Manager - Crumbl Madison
Crumbl Cookies —Madison, WI
- $15 - $17 an hour
- 8 hour shift
- 18 years or older
- Merchandising
- Mid-level
- Paid training
- Health insurance
Quick Apply
1d
Now Hiring an Assistant General Manager in Madison - West Washington Ave!
Panera Bread —Madison, WI
- Weekends as needed
- Background check
- 18 years or older
- ServSafe
- Paid holidays
- Health insurance
Quick Apply
2d
Hotel Front Desk Night Manager
Holiday Inn Express & Suites Madison Central —Madison, WI
- $18 - $20 an hour
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
Assistant General Manager
Border Foods LLC —Fitchburg, WI
- $14 - $35 an hour
- Part-time
- 18 years or older
- ServSafe
- Mid-level
- Paid holidays
- Health insurance
Assistant Kitchen Manager - Middleton/Wauankee Area
Kwik Trip —Middleton, WI
- $18.00 - $23.79 an hour
- Full-time
- Merchandising
- Ability to lift 50 pounds
- Cleaning
- Health insurance
- 401(k)
Quick Apply
Crew + Shift Manager
Jersey Mike's Subs —Fitchburg, WI
- $19.58 - $20.58 an hour
- Part-time
- Customer service
- Mid-level
- Cash register
- Paid training
- Health insurance
Quick Apply
9d

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guest service manager jobs near madison, wi

General Manager (Auntie Anne's West Town Mall - Madison, WI)

Auntie Anne's/Cinnabon/Jamba Juice/Carvel
Madison, WI

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Job Details

$50,000 a year

Qualifications

Food service health code compliance
ServSafe
Visual color comparison
English
High school diploma or GED
Taste testing for quality control
Supervising experience
Sensory evaluation
Food Handler Certification

Full Job Description

Auntie Anne’s
Fresh Dining Concepts

About Us

Fresh Dining Concepts is a leading franchisee within the GoTo Foods™ family, operating Auntie Anne’s locations across the United States. We are committed to operational excellence, brand integrity, and creating exceptional guest experiences. We’re growing—and we’re looking for talented leaders to grow with us.

Position Summary

General Managers at Auntie Anne’s (Fresh Dining Concepts) are responsible for the overall operation, financial performance, people leadership, and execution of brand standards for assigned locations. Managers may lead teams of 10–40 team members, depending on location.

Store Managers are expected to model and uphold our core leadership characteristics: Integrity & Trust, Ethics & Values, Customer Focus, and Action Orientation.

Essential Duties & Responsibilities

Include but are not limited to:

Hiring & Staffing

Recruit, interview, hire, and retain team members who meet brand and company standards
Ensure appropriate staffing levels to support business fluctuations and peak periods

Team Development & Training

Train team members on product knowledge, service standards, policies, procedures, and sales techniques
Conduct ongoing individual and group training
Coach, counsel, and discipline team members as needed
Build and maintain internal talent pipelines to support growth

Operational Excellence & Quality Management

Analyze store performance and business practices to identify improvement opportunities
Ensure accurate scheduling and timekeeping; audit labor records for compliance
Communicate job expectations, performance goals, and brand standards
Effectively marshal people, resources, and timelines to meet operational requirements

Performance Management & Accountability

Plan, monitor, and evaluate team performance
Complete performance reviews and recommend promotions and merit increases
Promptly and objectively resolve team member issues and conflicts
Address underperformance consistently and appropriately

Team Culture & Engagement

Foster a positive, high‑performing store culture rooted in Fun, Integrity, Belief, Excellence, and Results (F.I.B.E.R.)
Conduct monthly one‑on‑one meetings and quarterly team meetings
Lead by example to inspire pride in the brand and the business

Qualifications

High School Diploma or GED required; BA/BS in Business or related field preferred
Minimum 2 years of successful management experience
Experience coaching and developing teams in a retail, restaurant, or hospitality environment
Direct P&L responsibility experience preferred
Ability to work flexible schedules, including nights, weekends, and holidays
Experience supervising hourly, supervisory, and management staff
Background or interest in nutrition and wellness a plus (especially for Jamba)
Strong interpersonal, leadership, and financial management skills
Proven analytical, problem‑solving, organization, and planning abilities
Sound judgment, professionalism, optimism, and initiative
Proficiency with computers and common software applications (Microsoft Office, email, etc.)
Ability to communicate effectively in English (verbal and written)

Leadership Competencies

Managing Vision & Purpose

Build strong community relationships through local marketing and sponsorships
Drive store culture, operational standards, and financial excellence
Maintain a positive ownership mindset and full accountability
Ensure consistent delivery of brand service promises, including B.O.O.S.T. principles where applicable

Leading a Winning Team

Empower, motivate, and collaborate with team members and business partners
Translate strategy into action through strong execution
Demonstrate pride in brand leadership and support company initiatives

Communication & Respect

Communicate clearly and effectively one‑on‑one and in groups
Create an inclusive environment where team members feel valued
Prepare clear, professional written communications

Driving Results

Focus on guest satisfaction, quality, safety, and operational efficiency
Continuously develop skills aligned with company goals

Change Leadership

Adapt effectively to evolving business needs
Lead change efforts through clear communication and action
Adjust leadership style to support teams through change

Job Requirements / Physical Demands

Must be 18 years of age or older
Prolonged standing, walking, bending, squatting, and repetitive hand/arm motions
Ability to lift 50+ pounds
Ability to work in a fast‑paced, high‑volume environment
Occasional extended hours, in compliance with state and federal laws
Ability to effectively communicate safety and operational information in English
Ability to evaluate products by taste, color, and smell

Licenses & Certifications

Reliable transportation
ServSafe Certification required (must obtain within 30 days if not current)
Food Handler Permit as required by local regulations
Compliance with all local health department requirements

Work Environment

The work environment characteristics described are representative of those encountered while performing the essential functions of this job.

This job description is not intended to be an exhaustive list of duties and responsibilities and may be modified at any time based on business needs.

Apply Now

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guest service manager jobs in madison, wi

General Manager (Auntie Anne's West Town Mall - Madison, WI)

Shift Manager (Auntie Anne's West Town Mall - Madison, WI)

Assistant General Manager

Food Service Manager

Shift Manager (Auntie Annes East Town Mall - Madison, WI

Retail Team Member/Deli Associate

General Manager Teriyaki Madness Madison, WI

General Manager - Restaurant

Assistant General Manager

Manager(Current,or,previous,Culver's,management,Experience,required)

Concierge

Manager

General Manager - Restaurant

Assistant Restaurant Manager

Assistant Manager - Crumbl Madison

Now Hiring an Assistant General Manager in Madison - West Washington Ave!

Hotel Front Desk Night Manager

Assistant General Manager

Assistant Kitchen Manager - Middleton/Wauankee Area

Crew + Shift Manager

I want to receive the latest job alert for guest service manager in madison, wi

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