Top 106 Customer care coordinator Jobs in Manassas, Va

Patient Access Coordinator
OrthoVirginia Inc —Manassas, VA
- $18.47 - $27.70 an hour
- Full-time
- Medical office experience
- High school diploma or GED
- Communication skills
Quick Apply
Client Care Coordinator
SWEET VIRGINIA CARE LLC —Manassas, VA
- $50,000 - $55,000 a year
- On call
- Microsoft Outlook
- Medical office experience
- HIPAA
- Health insurance
- Dental insurance
Patient Care Coordinator
Starlight Smiles Pediatric Dentistry —Manassas, VA
- $20 - $24 an hour
- Full-time
- Spanish
- Dental office
- Organizational skills
- Paid training
- Paid time off
Quick Apply
Patient Support Specialist
Capital Health and Management Partners —Manassas, VA
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Patient Services Coordinator (PRN)
UVA Community Health —Manassas, VA
- $21 an hour
- Part-time
- Writing skills
- Windows
- High school diploma or GED
Front Desk Coordinator - Urology
The Specialty Alliance —Manassas, VA
- Full-time
- Computer literacy
- Mid-level
- 3 years
Quick Apply
Front Desk Coordinator
NORTHERN VIRGINIA ORALMAXILLOFACIAL IMPLANT SURGERY PC —Burke, VA
- $22 - $28 an hour
- Dental office
- Administrative experience
- High school diploma or GED
Patient Services Coordinator IV
UVA Community Health —Manassas, VA
- $16.52 - $23.39 an hour
- Full-time
- Medical office experience
- Mid-level
- 3 years
Bilingual Office Associate - Intake Coordinator
Multicultural Clinical Center —Springfield, VA
- $35,000 - $40,000 a year
- Weekends as needed
- Bilingual
- Background check
- Spanish
- Health insurance
- 401(k)
Quick Apply
9d
Front Desk Receptionist and Administrative Assistant
Premier Oral Facial & Implant Surgery —Ashburn, VA
- From $17 an hour
- Part-time
- CPR Certification
- Dental office
- Surgery
Quick Apply
Registration Coordinator
OrthoVirginia Inc —Fairfax, VA
- $19.46 - $29.19 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Typing
Quick Apply
2d
Patient Coordinator
Oral Surgery Partners —Fairfax, VA
- Full-time
- Surgery
- HIPAA
- Administrative experience
- Profit sharing
- Health savings account
Quick Apply
Customer Experience Coordinator
The Tustin Group —Manassas, VA
- $21 - $24 an hour
- Full-time
- Word processing
- Computer literacy
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
1d
Patient Services Coordinator
UVA Community Health —Gainesville, VA
- $16.00 - $23.39 an hour
- Full-time
- Writing skills
- Windows
- High school diploma or GED
Patient Services Coordinator - Cancer Center
UVA Community Health —Gainesville, VA
- $16.00 - $23.39 an hour
- Full-time
- Writing skills
- Windows
- High school diploma or GED
Intake/Staffing Coordinator
Prospect Homecare Agency —Fairfax, VA
- From $65,000 a year
- 8 hour shift
- Background check
- Customer service
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
8d
Front Desk Coordinator
NOVA Orofacial Pain, TMD & Dental Sleep Medicine —Burke, VA
- $20 - $26 an hour
- 8 hour shift
- Dental office
- HIPAA
- US work authorization
- Health savings account
- Paid holidays
Quick Apply
9d
Patient Services Coordinator
Loudoun Sports Therapy Center —Sterling, VA
- $50,000 - $55,000 a year
- Full-time
- Clinic
- In-person
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Care Coordinator
Better Morning, Inc. —Ashburn, VA
- $22 - $25 an hour
- 8 hour shift
- Bachelor of Science
- Bachelor's degree
- In-person
Quick Apply
Patient Services Coordinator Lead
University of Virginia —Gainesville, VA
- $17.04 - $25.26 an hour
- Full-time
- Writing skills
- Mid-level
- Windows

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Patient Access Coordinator

OrthoVirginia Inc -
Manassas, VA

Quick Apply

Job Details

Full-time
$18.47 - $27.70 an hour

Qualifications

Employee relationship building

Full Job Description

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Join us and become part of a trusted network committed to excellence in orthopedic care.

The Patient Access Coordinator- Clinical position is responsible for assisting patients and outside source callers with enhancing clinic team accessibility and issue resolution. Provides exceptional patient service by answering, responding, and requeuing or transferring a high volume of incoming calls from patients, and other callers. Adheres to internal protocols to ensure consistency and quality service. Obtains accurate patient information and call details, resolves issues when applicable, and routes calls to clinic staff appropriately.

Job-Specific Responsibilities

Answers incoming calls promptly and professionally, delivering exceptional customer service.
Clarifies caller inquiries and determines the most appropriate course of action to meet the customer's needs.
Utilizes designated call queues and transfer protocols to ensure efficient call resolution.
Adheres to assigned work schedules as directed by the Manager.
Verifies necessary information prior to office visit (e.g. previous physician visits, imaging such as x-rays etc.) as appliable.
Maintains familiarity with clinic team/provider schedules and extensions to relay accurate information to patients.
Assesses when issues require escalation for immediate or time sensitive attention following established workflows.
Resolve patient requests in a timely manner to minimize the need for call transfers.
Monitors OVC Rx Refills voicemails inbox and processes messages according to standard workflow.
Adapts to changes such as phone system upgrades or schedule changes without disrupting workflow.
Performs other related duties as assigned.

JOB REQUIREMENTS

Experience/Education/Certifications:

High School diploma or equivalency highly preferred. Applicable work experience may be substituted for educational requirements.
1 - 3 years of applicable work experience, preferably in a call center, appointment scheduling, customer service or medical office setting.
Demonstrates priority for excellent customer service and positive patient experience.
Healthcare industry knowledge with an emphasis on physician, clinical and business processes highly preferred.
Proven ability to promote teamwork and collaboration.

Knowledge/Skills/Abilities:

Ability to maintain excellent customer service relationships with referral sources, patients, physicians and peers.
Demonstrates ability to make sound judgments.
Dependable and able to arrive to work on time and access system prior to start time to ensure equipment functioning appropriately.
Understands the need to adjust work location for flexibility or phone coverage.
Willing to adhere to company expectations and policies regarding professional work environment and customer support.
Demonstrates professional integrity by being honest, reliable and respectful.
Proven team player and willingness to work in a fast-paced team environment.
Excellent listening and communication skills to fully support patients.
Take pride in their work and maintain a positive attitude.
A willingness to help others as needed and promotes a team environment emphasizing a positive patient experience.

Compensation Range for this position:

$18.47 - $27.70

Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.

This organization participates in e-Verify. Esta organización participa en e-Verify.

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Refine Your Search

customer care coordinator jobs in manassas, va

Patient Access Coordinator

Client Care Coordinator

Patient Care Coordinator

Patient Support Specialist

Patient Services Coordinator (PRN)

Front Desk Coordinator - Urology

Front Desk Coordinator

Patient Services Coordinator IV

Bilingual Office Associate - Intake Coordinator

Front Desk Receptionist and Administrative Assistant

Registration Coordinator

Patient Coordinator

Customer Experience Coordinator

Patient Services Coordinator

Patient Services Coordinator - Cancer Center

Intake/Staffing Coordinator

Front Desk Coordinator

Patient Services Coordinator

Care Coordinator

Patient Services Coordinator Lead

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