Top 585 Answering service Jobs in Maryland

Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
3d
Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
3d
Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
Customer Service Advocate II (West Baltimore In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
8d
Call Center Operator - Overnights
ITCON Services —Bethesda, MD
- Overnight shift
- Dedicated
- Mid-level
- High school diploma or GED
Quick Apply
Patient Care Representative I
Health Prime International —National Harbor, MD
- Computer literacy
- HIPAA
- No experience needed
Quick Apply
Medical Management Coordinator I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,024 - $71,544 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- 3 years
- 401(k)
Quick Apply
8d
Administrative Assistant
Global Solutions Network Inc —Rockville, MD
- $26.61 an hour
- Full-time
- Computer literacy
- Research
- Mid-level
- Travel reimbursement
- AD&D insurance
Quick Apply
Customer Service Representative (OFFICE SERVICES CLERK)
State of Maryland - DHS - Cecil County DSS —Elkton, MD
- $40,975 - $53,013 a year
- Online Application
- High school
- Word processing
- Office
- Paid parental leave
- Health insurance
4d
RECEPTIONIST
Ourisman Hyundai of Bowie —Bowie, MD
- Full-time
- English
- Typing
- Entry level
Front Desk Concierge
beBold Aesthetics —North Bethesda, MD
- From $25 an hour
- Part-time
- Background check
- In-person
- Entry level
Quick Apply
Customer Service Representative - Tier 1
Sparksoft Corporation —Columbia, MD
- Remote
- Salesforce
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance
Quick Apply
1d
Telephone Operator
Quick Connections Answering Service —Maryland
- $15.00 - $16.50 an hour
- Full-time
- Remote
- Spanish
- US work authorization
- Typing
- Health insurance
- Paid time off
Quick Apply
2d
Telephone Assistant
University of Maryland Medical System —Glen Burnie, MD
- Weekends as needed
- Hospital
- Writing skills
- English
Receptionist - Sales Support
Parksite —White Marsh, MD
- $22.50 - $25.00 an hour
- Full-time
- Office
- Administrative experience
- Organizational skills
Quick Apply
Patient Access Associate I (Full-time, 3:00pm-11:30pm)
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Full-time
- Hospital
- HIPAA
- Inpatient
8d
Customer Service Representative
SMO Energy —La Plata, MD
- $18 an hour
- Overtime
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
OFFICE SERVICES CLERK
State of Maryland - DHS - Harford County DSS —Harford County, MD
- $40,975 - $53,013 a year
- Online Application
- Microsoft Word
- High school
- Research
- Paid parental leave
- Health insurance
2d
Call Center Hybrid Position - Digital Member Support Rep
Signal Financial Federal Credit Union —Kensington, MD
- $23 - $28 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- High school diploma or GED
- Organizational skills
Quick Apply

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Customer Service Advocate II (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Quick Apply

Job Details

Full-time
$39,240 - $71,940 a year
3 days ago

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products or services by collecting and the contractual provisions that govern administration to provide customer information service and analyzing education, to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Prioritize workflow & multitask efficiently in a fast-paced environment while using multiple skill sets with demonstrated proficiency.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer advocate records by identifying underlying customer needs and guiding them to appropriate resources or programs updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.Participates in system testing as needed and ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: 3 years customer service experience.

Preferred Qualifications:

3 years experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $39,240 - $71,940

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Quick Apply

Refine Your Search

answering service jobs in maryland

Customer Service Advocate II (Remote)

Customer Service Advocate I (Remote)

Call Center Operator - All Shifts

Customer Service Advocate II (In-Office)

Customer Service Advocate II (West Baltimore In-Office)

Call Center Operator - Overnights

Patient Care Representative I

Medical Management Coordinator I (Remote)

Administrative Assistant

Customer Service Representative (OFFICE SERVICES CLERK)

RECEPTIONIST

Front Desk Concierge

Customer Service Representative - Tier 1

Telephone Operator

Telephone Assistant

Receptionist - Sales Support

Patient Access Associate I (Full-time, 3:00pm-11:30pm)

Customer Service Representative

OFFICE SERVICES CLERK

Call Center Hybrid Position - Digital Member Support Rep

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