Top 11 It help desk support Jobs in Mason Mi

Level II Helpdesk Technician
Adna Technologies —Lansing, MI
- $54,000 - $59,200 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Profit sharing
- Paid holidays
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IT Director
WIELAND —Lansing, MI
- $125,000 - $175,000 a year
- Full-time
- Computer Science
- Construction site
- 5 years
- Health savings account
- Health insurance
Quick Apply
6d
Regional Technician
Berrien Springs Public Schools Off-Site Technology —Holt, MI
- From $22.50 an hour
- Full-time
- Background check
- Office
- Travel
- Health insurance
- Dental insurance
Quick Apply
1d
Senior Systems Integrator
Convergence Networks —Lansing, MI
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Client Systems & Process Specialist
Ambs Call Center —Jackson, MI
- $61,000 - $72,000 a year
- Full-time
- Mid-level
- Office
- SQL
Quick Apply
Epicor Specialist
Technique Inc —Jackson, MI
- Full-time
- Computer science
- Computer Science
- PMP
- Paid training
- Health savings account
Quick Apply
7d

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Aristocrat Interactive —Lansing, MI
Handle inbound calls, real-time chat, emails, and make outgoing calls. Diligent with strong grammatical and typing/data entry skills.
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Level II Helpdesk Technician

Adna Technologies -
Lansing, MI

Quick Apply

Job Details

Full-time
$54,000 - $59,200 a year

Benefits

Profit sharing
Paid holidays
Health insurance
Dental insurance
401(k)
Happy hour
Paid time off
Work from home
Vision insurance

Qualifications

Customer communication
Technical documentation
Employee relationship building
Public Cloud
Windows
Network infrastructure
Cloud service support
Azure AD
SharePoint
Technical writing
Telephone systems
Network routing
Productivity software
Root cause analysis
Desktop administration
Grammar Experience
Intune
Active Directory management
Mobile devices

Full Job Description

Job Description

Founded in 2003, Adna Technologies offers managed IT services, telecommunications services, connectivity, and consulting for the mid-Michigan area and beyond—basically, we help businesses stay connected in every possible sense.

So, What does a Level 2 Support Technician Do?

Responsible for remotely managing and maintaining our end client’s networks, proactive management of environments, planning updates, etc. The position will also require occasional hands-on hardware setup/deployment in our office and at our client's offices. You will act as an escalation and training resource to our Helpdesk team and will assist the account management and project teams with planning and implementing upgrades to client environments with minimal downtime. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. You will lead by example, creating technical procedures and accurately documenting the performed work in a timely manner.

Do You Have What It Takes?
The Level 2 Support Technician position is a key contributor in the success of managing our client’s environments. You’ll need virtuoso level skills when it comes to technology and the ability to see through the noise to the root cause. Our growing team needs to respond to tickets generated by end-users and our monitoring and automation tools - so you’ll need strong interpersonal and technical communication skills, attention to detail, and a can-do attitude. We need you to be open to ideas and bring your own new ideas to the team; we offer a fun, engaging, supportive environment in which your ideas can thrive.

Does this sound like you? Great, read on!

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role and Responsibilities

IT support relating to technical issues involving both Microsoft’s core business applications and Mac environments, as well as virtual environments built on Microsoft and VMware

Support services for Microsoft related technologies: Windows Desktop, Windows Server, Exchange, SQL, SharePoint, Active Directory, Entra ID, Azure, and Microsoft 365, etc.

Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security

Remote access solution implementation and support: VPN, Terminal Services, web/network gateways, etc.

Implement and support disaster recovery solutions

Update system documentation and procedures

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.

Maintain familiarity with industry best practices

Document work and track time thoroughly and accurately

Communicate effectively with customers, the service team, and the project team

Be an organized self-starter who shows up every day, on time, dependable

Actively participate and contribute to team and company meetings

Train other technicians on new technology, best practices, and troubleshooting techniques

Other duties as assigned

Required Personal Skills

Strong and demonstrable verbal and written communication skills and impeccable grammar

Superior and demonstrable attention to detail

Must create well written & understandable documentation

Ability to follow directions and policies precisely

Good problem-solving abilities

Organized and self-motivated

Must be able to meet deadlines

Ability to build positive and collaborative relationships

Must employ excellent patience and listening skills

Required Qualifications

2 + years of experience in a technical field or Customer Service

Experience working with the following systems/applications:

- Microsoft Desktop Operating Systems

- Microsoft Server Operating Systems

- Microsoft 365

- Azure

- InTune

- Active Directory/Entra ID

- Microsoft Office Applications

- PBX/Telephony Services

- Identity and IdPs

General TCP/IP networking knowledge including DNS, DHCP, routing, etc.

Smart phones/Mobile Devices

Non-Required Qualifications (But we'll think you are super cool if you have them):

Experience with EDR/XDR/MDR

ConnectWise PSA

About Our Work Environment

Our Lansing, Michigan office has an open, collaborative vibe. Sometimes, you’ll have to be a good sport about things like carrying heavy items, crawling under office furniture, negotiating step ladders, etc. to do your job. It's all worth it though for the great views. Our Lansing office is nestled right between Fenner Nature Center and Crego Park, so daily wildlife visits are not unexpected. While the job is often performed in-office, there are opportunities for Work From Home - applicant is responsible for hardware and the internet required to perform duties when working remotely.

It's Not Just Work - Sometimes It's Just Fun & Games
We actively endorse Friday afternoon happy hours. We also have a great annual holiday celebration and try to do several off-campus activities as a group (family included!) each year. And most importantly, we pride ourselves as a company with excellent camaraderie. Our employees have good things to say about working here: the coffee is good, the daily challenges are great, and we feel more like friends than colleagues.

What Compensation Can You Expect?
This is a full-time position. Adna Technologies offers a full compensation package including health benefits. You can expect:

Training and support

Medical/Dental/Vision

401K/401K Roth with 3% safe harbor

Quarterly Profit-Sharing

Travel reimbursement

Generous PTO and Paid Holidays

What To Expect From Our Hiring Process

Criminal background check
This role requires CJIS clearance. Candidates must be able to satisfy CJIS background screening requirements. Certain criminal convictions may impact eligibility.

If you’re selected for an interview, you’ll need to bring professional references.

Thanks for your interest in working here. We hope to see you soon!

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

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Refine Your Search

it help desk support jobs in mason mi

Level II Helpdesk Technician

IT Director

Regional Technician

Senior Systems Integrator

Client Systems & Process Specialist

Epicor Specialist

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