Top 11468 Jobs in Mccarran, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Delivery Driver - Amazon Packages in Reno Sparks
East West Logistix —Reno, NV
- $21.75 - $26.00 an hour
- 8 hour shift
- Background check
- Pass drug screening
- No experience needed
- Paid training
- Health insurance
Quick Apply
Client Relationship Specialist – Trust & Estates/Private Wealth
McDonald Carano LLP —Reno, NV
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Relocation assistance
Quick Apply
Analytical Technician
Bureau Veritas —Sparks, NV
- $20 - $25 an hour
- Online Application
- Background check
- Heavy lifting
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
Warehouse Hiring Event
Uline —Reno, NV
- $26 - $34 an hour
- Overtime
- In person
- Pass drug screening
- English
- Forklift
- Paid holidays
- Health insurance
7d
Customer Service Representative/Data Entry Clerk
Saginaw Control and Engineering —Sparks, NV
- From $26 an hour
- Urgently hiring
- Microsoft Outlook
- No experience needed
- Office
- Health insurance
- Dental insurance
1d
Entry-Level Office Assistant
Tecno Display —Sparks, NV
- $22 an hour
- Part-time
- Computer literacy
- ERP systems
- No experience needed
- Paid time off
- Flexible schedule
Quick Apply
3d
Assembler - Entry Level
Tecno Display —Sparks, NV
- $24 - $26 an hour
- Full-time
- No experience needed
- In-person
- Manufacturing
- Paid time off
Quick Apply
3d
ADMITTING CLERK, Full-Time Day Shift, M-F
Sierra Medical Center —Sparks, NV
- $18.00 - $25.84 an hour
- Full-time
- Acute care
- Hospital
- Customer service
- Health insurance
- Dental insurance
Office Clerical
Walmart —Sparks, NV
- $25.75 - $29.25 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Unarmed Security Officer
Metro One Loss Prevention Services Group (West Coast), Inc. —Reno, NV
- $25 - $26 an hour
- Online Application
- Background check
- 18 years or older
- Military
- Paid training
- Health insurance
Quick Apply
Storage Attendant
Kromer Investments Inc. —Reno, NV
- $20 - $23 an hour
- Full-time
- Customer service
- Computer literacy
- Ability to climb stairs
- Paid holidays
- Health insurance
Quick Apply
Apartment Porter
Lyon Living —Reno, NV
- $19 - $22 an hour
- Weekends as needed
- Background check
- Customer service
- Sanitation
- Health savings account
- Health insurance
Self Storage Outside Building/Property Maintenance
Emigrant Storage —Reno, NV
- $21 - $25 an hour
- Full-time
- Customer service
- English
- Forklift
- Health insurance
- Paid time off
Quick Apply
General Production - 1st, 2nd, and 3rd Shifts
Swan Products LLC —Sparks, NV
- From $17 an hour
- Full-time
- Background check
- Computer literacy
- Basic math
- Disability insurance
- Health insurance
Quick Apply
Freight Handler Part-Time
FedEx Freight —Sparks, NV
- $22.26 - $26.04 an hour
- Part-time
- 18 years or older
- Basic math
- Forklift
- Paid parental leave
- Paid holidays
Part-Time Storage Attendant
Kromer Investments Inc. —Reno, NV
- $20 - $23 an hour
- Full-time
- Customer service
- Computer literacy
- Ability to climb stairs
- Paid holidays
- Health insurance
Quick Apply
Package Handler - Part Time (Warehouse like)
FedEx —Sparks, NV
- $20.50 - $21.00 an hour
- Part-time
- Entry level
- Paid parental leave
- Health insurance
Laborer (Sample Prep Technician)
Bureau Veritas —Sparks, NV
- $21 - $22 an hour
- Online Application
- Background check
- Heavy lifting
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
Front Desk/ Dog Daycare Attendant
Charlie's Place —Reno, NV
- $14 - $15 an hour
- Weekends as needed
- Childcare
- Children
- Front desk
- Employee discount
- Flexible schedule
Quick Apply

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Jobs jobs near mccarran, nv

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

jobs in mccarran, nv

Director, Member Advocate Center

Delivery Driver - Amazon Packages in Reno Sparks

Client Relationship Specialist – Trust & Estates/Private Wealth

Analytical Technician

Warehouse Hiring Event

Customer Service Representative/Data Entry Clerk

Entry-Level Office Assistant

Assembler - Entry Level

ADMITTING CLERK, Full-Time Day Shift, M-F

Office Clerical

Unarmed Security Officer

Storage Attendant

Apartment Porter

Self Storage Outside Building/Property Maintenance

General Production - 1st, 2nd, and 3rd Shifts

Freight Handler Part-Time

Part-Time Storage Attendant

Package Handler - Part Time (Warehouse like)

Laborer (Sample Prep Technician)

Front Desk/ Dog Daycare Attendant

I want to receive the latest job alert for jobs in mccarran, nv

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