Top 62 Helpdesk technician Jobs in Mckinney, Tx

Tier 2 Help Desk Technician
Confidential - Information Technology —Dallas, TX
- $11.77 - $25.04 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
3d
Level 2 IT Technician - RideNow Allen
RideNow Powersports —Allen, TX
- Google Workspace
- Computer science
- Computer Science
- Disability insurance
- Health insurance
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9d
Level 2 Help Desk Technician
COMHOME TECHNOLOGY SOLUTIONS —Little Elm, TX
- $50,000 - $60,000 a year
- 8 hour shift
- Mid-level
- Windows
- 3 years
- Health insurance
- Dental insurance
Quick Apply
After-Hours IT Support Desk Technician
The 20 —Plano, TX
- Part-time
- Hybrid work
- 1 year
- Entry level
- Health savings account
- Health insurance
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3d
IT Technician (Tier 1)
Cantex Continuing Care Network —Carrollton, TX
- Full-time
- Mid-level
- Office
- Windows
- Continuing education credits
- Health insurance
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2d
Global Service Desk Specialist II
Teladoc Health —Lewisville, TX
- $30 - $31 an hour
- Full-time
- Research
- Mid-level
- Office
- Paid time off
3d
LAN Support Technician II
UNICOM ENGINEERING INC —Plano, TX
- $55,000 - $61,000 a year
- Microsoft Excel
- Microsoft Outlook
- Basic math
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IT Help Desk Support II Plano, Texas, United States
TCP Software —Plano, TX
- 8 hour shift
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Desk Side Support Technician
Noblesoft Technologies Inc. —Allen, TX
- $21 - $22 an hour
- Contract
- Computer science
- Computer Science
- Mid-level
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IT Technician (Tier 2)
Cantex Continuing Care Network —Carrollton, TX
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
9d
IT Support Technician
HITRUST Services LLC —Frisco, TX
- Mid-level
- Office
- 3 years
Quick Apply
Level 1 Help Desk Technician
Cyberlocke, LLC —Plano, TX
- $14 - $19 an hour
- Full-time
- High school diploma or GED
- Continuous improvement
- Experience equivalent to degree accepted
Quick Apply
Technician, Help Desk (226 Days)
Dallas Independent School District —Dallas, TX
- $41,909 - $51,112 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Technical Support Representative (Residential Electrical Support)
HomePro —Carrollton, TX
- $25 - $30 an hour
- Full-time
- Residential
- High school diploma or GED
- Ability to sit for extended periods
- Paid training
- Paid holidays
Service Specialist II
XPERTECHS —Plano, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
Service Desk Technician
Smart AutoCare —Richardson, TX
- Weekends as needed
- Microsoft Outlook
- Computer Science
- Bachelor of Science
Quick Apply
IT Support Technician Level II
Novatae Risk Group —Dallas, TX
- Full-time
- Mid-level
- Windows
- Travel
Quick Apply
Application / Software Support Technician
Vital IT Services —Allen, TX
- $55,000 - $70,000 a year
- 8 hour shift
- Computer science
- Azure
- Computer Science
Quick Apply
Operations Support Specialist
Quarterhill —Frisco, TX
- Weekends as needed
- Remote
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
1d
Public Safety Equipment Technician I
City of Frisco —Frisco, TX
- $42,236.48 - $59,131.02 a year
- Weekends as needed
- Pass drug screening
- Research
- Office

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helpdesk technician jobs near mckinney, tx

Tier 2 Help Desk Technician

Confidential - Information Technology
Dallas, TX

Quick Apply

Job Details

Full-time
$11.77 - $25.04 an hour
3 days ago

Qualifications

Windows
Bachelor's degree
Computer hardware
Desktop administration
CompTIA A+
IT department experience

Full Job Description

A local IT services provider is looking for a talented individual to join our team.

Position Summary
The Tier 2 Help Desk Technician provides advanced technical support across multiple client environments in a Managed Services Provider (MSP) setting. This role is responsible for ticket triage using Autotask, resolving escalated issues, supporting hybrid identity and modern endpoint management, and performing hands-on IT tasks including device deployment and onsite support. This is an onsite role and is not a work-from-home position.

Key Responsibilities

Ticket Triage & Service Desk Operations

Perform ticket triage, categorization, prioritization, and assignment using Autotask
Ensure proper classification and routing across client queues
Monitor ticket queues and enforce SLA compliance
Maintain detailed, accurate ticket documentation throughout the lifecycle

Client Support & Service Delivery

Provide Tier 2 technical support across multiple client environments
Own and resolve escalated tickets end-to-end
Support end users across Windows and Android platforms
Maintain strong, professional client communication at all times

Endpoint Management (Microsoft Intune)

Administer and manage devices using Microsoft Intune
Configure enrollment, compliance policies, and configuration profiles
Support Windows and Android Enterprise device platforms
Deploy, maintain, and troubleshoot applications through Intune

Identity & Access Management

Support on-premises Active Directory and Microsoft Entra ID (Azure AD)
Manage users, groups, organizational units, and group policies
Troubleshoot authentication, SSO, and hybrid identity issues across environments

Microsoft 365 Support

Support SharePoint Online, OneDrive, Microsoft Teams, and Exchange Online
Troubleshoot access, synchronization, licensing, and permissions issues

Incident & Escalation Management

Resolve escalated incidents and appropriately escalate when warranted
Perform root cause analysis to prevent recurring issues

Networking & Infrastructure Support

Troubleshoot LAN/WAN connectivity, VPN, firewall, and wireless issues
Coordinate with ISPs and network vendors as needed

Physical IT Operations & Deployment

Perform onsite IT setup including workstation deployment, cabling, and peripheral installation
Image, configure, and deploy desktops and laptops to client standards
Manage asset inventory including tracking, tagging, and lifecycle management
Provide onsite support for hardware troubleshooting and replacements
Assist with office setups, moves, adds, and changes (SMAC)

Documentation & Knowledge Management

Author and maintain SOPs, runbooks, and knowledge base articles
Keep client environment documentation accurate and up to date

Operations & Coordination

Prioritize workload dynamically based on SLA urgency and business impact
Coordinate with internal technicians, engineers, and third-party vendors

Qualifications

Experience

4+ years of Help Desk or MSP experience in a professional IT environment
Hands-on experience with Autotask PSA for ticket and workflow management
Demonstrated experience with Microsoft Intune device management
Working knowledge of hybrid Active Directory and Microsoft 365 environments

Technical Skills

Windows OS administration and troubleshooting (Windows 10/11)
Microsoft Intune — enrollment, compliance, configuration profiles, app deployment
Active Directory and Microsoft Entra ID (Azure AD) — users, groups, GPO, hybrid join
Microsoft 365 — SharePoint, OneDrive, Teams, Exchange Online
Networking fundamentals — TCP/IP, DNS, DHCP, VPN, firewall concepts
PowerShell scripting basics preferred

Education & Certifications

Bachelor’s degree in Information Technology or related field preferred
Relevant industry certifications preferred (e.g., Microsoft MD-102, AZ-900, CompTIA A+, Network+, Security+)

Soft Skills

Strong written and verbal communication — able to explain technical concepts to non-technical users
Ability to manage multiple client issues simultaneously in a fast-paced environment
Analytical problem-solving mindset with attention to detail
Self-directed and accountable with minimal supervision required

Performance Expectations

Consistently meet or exceed defined SLA response and resolution targets
Maintain high client satisfaction (CSAT) scores across all supported accounts
Produce accurate, thorough ticket documentation on every interaction
Proactively identify and reduce recurring incidents through root cause remediation
Contribute to the internal knowledge base and team documentation efforts

This position is onsite. Remote or hybrid arrangements are not available for this role.

Job Type: Full-time

Pay: $11.77 - $25.04 per hour

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in mckinney, tx

Tier 2 Help Desk Technician

Level 2 IT Technician - RideNow Allen

Level 2 Help Desk Technician

After-Hours IT Support Desk Technician

IT Technician (Tier 1)

Global Service Desk Specialist II

LAN Support Technician II

IT Help Desk Support II Plano, Texas, United States

Desk Side Support Technician

IT Technician (Tier 2)

IT Support Technician

Level 1 Help Desk Technician

Technician, Help Desk (226 Days)

Technical Support Representative (Residential Electrical Support)

Service Specialist II

Service Desk Technician

IT Support Technician Level II

Application / Software Support Technician

Operations Support Specialist

Public Safety Equipment Technician I

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