Top 2810 Customer solutions specialist Jobs in Mclean, Va

Fraud Management Specialist
System One —Vienna, VA
- Contract
- Hybrid work
- Word processing
- Mid-level
- Finance
- Health insurance
- Dental insurance
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6d
Customer Solutions Specialist (Second Shift)
AWeber —Washington, DC
- Weekends as needed
- Remote
- Mid-level
- Paid holidays
- Disability insurance
Customer Success Specialist
Zoomph —Reston, VA
- $60,000 - $65,000 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Analysis skills
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Commercial Deposit Support Specialist
M&T Bank —McLean, VA
- $30.16 - $50.26 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Customer Support Specialist
InfoTrack US —Washington, DC
- $40,160 - $60,000 a year
- Full-time
- Remote
- Fair chance
- Communication skills
- Entry level
- AD&D insurance
- Paid holidays
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Client Services Specialist | Health Benefits Vienna VA
US Health Group —Vienna, VA
- $80,000 - $120,000 a year
- Full-time
- Office
- High school diploma or GED
- In-person
- Health insurance
- Opportunities for advancement
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10d
Technical Customer Support Specialist
Authorium —Washington, DC
- $78,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Software development
- 401(k)
- Paid time off
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7d
Customer Support Specialist
Nevly Holdings Corp. —Washington, DC
- $60,000 - $85,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Training & development
- Paid parental leave
- Health insurance
Software Engineer III
ICI Services —Washington, DC
- Full-time
- Computer Science
- Bachelor of Science
- System design
- AD&D insurance
- Paid holidays
8d
Naval Architect III
ICI Services —Washington, DC
- Full-time
- Engineering
- Mid-level
- Supervising experience
- AD&D insurance
- Paid holidays
Software Engineer IV
ICI Services —Washington, DC
- Full-time
- Computer Science
- Bachelor of Science
- System design
- AD&D insurance
- Paid holidays
8d
Dell Federal Partner Technical Lead
FCN Inc. —Rockville, MD
- From $170,000 a year
- Full-time
- Hybrid work
- Background check
- 7 years
- Azure
- Paid holidays
- Disability insurance
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9d
Naval Architect II
ICI Services —Washington, DC
- Full-time
- Engineering
- Mid-level
- Supervising experience
- AD&D insurance
- Paid holidays
Naval Architect IV
ICI Services —Washington, DC
- Full-time
- Engineering
- Supervising experience
- Team management
- AD&D insurance
- Paid holidays
Residential Electrical Service Technician
Accelera —Manassas, VA
- $23.75 - $35.20 an hour
- Full-time
- Mid-level
- Residential
- Ability to lift 50 pounds
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HVAC Replacment Inside Sales Specialist
AllTech Services —Sterling, VA
- Mid-level
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Lead Wood Finisher & Color Match Specialist - Cabinet Restoration (Paid Weekly, 401k!)
Renew Medic by SMS —Springfield, VA
- $27 - $32 an hour
- Full-time
- Background check
- Construction site
- 5 years
- Paid training
- Dental insurance
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2d
Field Sales Consultant (Internet)
Summit Growth Group —Silver Spring, MD
- $55,000 - $120,000 a year
- Contract
- Background check
- Pass drug screening
- English
- Professional development assistance
- Flexible schedule
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Senior Field Risk Engineer
AIG PC Global Services, Inc. —Washington, DC
- $110,300 - $125,000 a year
- Email
- Construction site
- Office
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
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Electrical Switchgear Specialist
Ideal Electrical Supply Corp —Washington, DC
- $100,000 - $120,000 a year
- Full-time
- Background check
- 5 years
- High school diploma or GED
- Health insurance
- Dental insurance
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Fraud Management Specialist

System One -
Vienna, VA

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Job Details

Contract
6 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Customer communication
Mortgage lending
Lending

Full Job Description

Job Title: Real Estate Lending/Mortgage Fraud Specialist
Location: Vienna, VA or Winchester, VA
Work model: hybrid, onsite 3 days (2 days remote)
Pay Rate: Open to W2
Position Type: Multiyear Contract

Candidates must be able to pass both a credit and criminal background check. This role requires candidates with 2-5 years of professional experience and real estate lending experience (required).

Key skills for this role include fraud detection and investigation, data analysis, communication and documentation.

This role will focus on protecting the organization and its members from financial fraud, account abuse, forgery, and suspicious activity. The individual monitors transactions, identifies fraud patterns, investigates potential fraud cases, documents findings, coordinates with security teams, and helps improve fraud detection processes and controls. The role also supports fraud-prevention projects, develops reporting and analysis, provides training, and collaborates with multiple business units to reduce risk while supporting business objectives. The position is analytical and operational in nature, requiring someone who can review large amounts of account and transaction data, recognize suspicious trends, communicate effectively with stakeholders, and ensure fraud cases are handled accurately and efficiently. While working under supervision, the employee is expected to exercise sound judgment, manage multiple priorities, and contribute to continuous improvement of fraud prevention and detection programs.

We are looking for candidates with 2–5 years of fraud analysis, banking operations, financial services, risk management, compliance, security operations, or investigations experience. Experience reviewing transactions and identifying suspicious activity. Strong Excel and reporting skills. Experience handling cases, tickets, investigations, or operational reviews. Knowledge of financial institution operations, lending, deposits, or payment systems. Excellent customer service and communication skills. A bachelor's degree in Business, Finance, Criminal Justice, Economics, Accounting, or a related field.

Description

To assist business unit management in establishing effective department policies, processes, standards, and reporting to balance department goals against financial fraud. Provide recommendations to create, improve and implement effective fraud policies, procedures, and changes to current fraud detection systems and methods. Ensure timely, effective processing and resolution of fraud case management. Build cross functional collaboration and partnerships with business units and Security to ensure solutions and analysis align with strategic business initiatives and achieve desired objectives. Identify training needs for department staff. Work on fraudulent activity issues requiring working knowledge of organizational objectives and priorities. Work under supervision.

Responsibilities

Identify patterns of activity indicating possible fraud or account abuse
Monitor member account transactions to proactively identify fraudulent activity, suspicious communications, take immediate corrective/protective action, and escalate alerts/cases to the appropriate Security division for in depth investigation
Manage the review/analysis of potential fraud and forgery cases prior to submission to Security
Track and monitor progress of fraud cases; inform related parties of status and actions taken on fraud accounts
Communicate with internal and external customers on fraud and security issues, problem resolution, and account information as defined by internal policies, process and procedure
Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
Serve as subject matter expert concerning fraud trends
Support projects related to fraud detection, prevention or root cause analysis
Collect, prepare and maintain data for analysis, reports and reference
Establish incident response standards, related training requirements, and processes and procedures to ensure quality response to various forms of security issues (e.g., fraud) and resolve/achieve maximum protection of members and assets
Provide or coordinate training to users regarding change/release management processes and procedures; document and communicate updates
Collaborate with Navy Federal business areas to gain an understanding and impact of transactions process and procedures on other process and procedures, and identify risk potential for fraudulent activity

Qualifications

Bachelor’s degree in Business, Finance, or related field
Real Estate Lending
Basic word processing and spreadsheet software skills
Effective verbal and written communication skills
Basic database and presentation software skills
Basic skill exercising initiative and using good judgment to make sound decisions
Ability to work independently and in a team environment
Familiarity with managing multiple priorities independently and/or in a team environment to achieve goals
Effective organizational, planning and time management skills
Basic research, analytical, and problem solving skills
Basic skill interpreting and synthesizing large amounts of information
Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Familiarity with data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
Familiarity with credit union operations/processes and procedures
Exposure to working with/for depository and lending institutions
Basic skill analyzing business operations
Familiarity with NCUA regulations that govern the activities, products and services of the business unit
Familiarity with client's policies, instructions and regulations related to investigating fraud cases
Familiarity with products, services, processes, requirements, and systems related to the business unit
Exposure to working with leadership and management in diverse and complex operational environments
Advanced knowledge of client’s functions, philosophy, operations and organizational objectives

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1

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Refine Your Search

customer solutions specialist jobs in mclean, va

Fraud Management Specialist

Customer Solutions Specialist (Second Shift)

Customer Success Specialist

Commercial Deposit Support Specialist

Customer Support Specialist

Client Services Specialist | Health Benefits Vienna VA

Technical Customer Support Specialist

Customer Support Specialist

Software Engineer III

Naval Architect III

Software Engineer IV

Dell Federal Partner Technical Lead

Naval Architect II

Naval Architect IV

Residential Electrical Service Technician

HVAC Replacment Inside Sales Specialist

Lead Wood Finisher & Color Match Specialist - Cabinet Restoration (Paid Weekly, 401k!)

Field Sales Consultant (Internet)

Senior Field Risk Engineer

Electrical Switchgear Specialist

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